Sold by: New RelicÂ
Deployed on AWS
New Relic combines configuration monitoring and real-time health metrics with a dynamic, tag-driven approach to dashboards and alerting to easily visualize, analyze and troubleshoot your entire AWS infrastructure.
Overview
New Relic is the industry's most comprehensive cloud-based observability platform providing engineers with full visibility into the performance of their AWS cloud services alongside their entire stack. New Relic includes:
Telemetry Data Platform to ingest, analyze and alert on all your metrics, events, logs, and traces Full-Stack Observability to quickly visualize and troubleshoot your entire software stack in one connected experience Applied Intelligence to automatically detect anomalies, correlate issues and reduce alert noise
New Relic offers developers deep integration across AWS' technology stack, making it easy for technology teams to send telemetry data from AWS services into New Relic to observe the health and performance across their full AWS environment, from Amazon EKS and AWS Lambda through AWS Kinesis, Amazon CloudWatch, and AWS Distro for OpenTelemetry.
Choose to purchase New Relic or gain access to the New Relic free tier from the AWS Public MarketPlace at https://aws.amazon.com/marketplace/pp/B08L5FQMTGÂ .
For custom pricing, EULA, or a private contract, please contact AWSMarketplace@newrelic.com for a private offer.
Highlights
- Ingest, analyze, and alert on all your metrics, events, logs, and traces--all in one place.
- Quickly visualize and troubleshoot your entire software stack in one connected experience.
- Automatically detect anomalies, correlate issues, and reduce alert noise.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
NR Platform | NR platform with auto-billing of overages | $100,000.00 |
Dimension | Cost/unit |
|---|---|
Additional overages as defined in contract and at newrelic.com/pricing | $0.01 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law. New Relic may suspend or terminate the Services, in addition to other rights and remedies, if fees are past due. The products selected by you in this ordering documentation are deemed accepted upon the provisioning of the applicable products by New Relic for your use.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
New Relic offers a variety of technical resources, including the New Relic Docs Site, New Relic University, New Relic Open Source Projects, and the New Relic Community. Learn more about these in our Finding Help Doc (https://docs.newrelic.com/docs/accounts-partnerships/education/getting-started-new-relic/finding-help ). https://support.newrelic.com/ ; AWSMPOrders@newrelic.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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In Migration, Monitoring, Continuous Integration and Continuous Delivery
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In Observability, Migration
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In Generative AI, Log Analysis
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Telemetry Data Management
Comprehensive platform for ingesting, analyzing, and alerting on metrics, events, logs, and traces across infrastructure
Multi-Service Monitoring
Deep integration with AWS technology stack for observing health and performance across services like Amazon EKS, AWS Lambda, AWS Kinesis, and Amazon CloudWatch
Anomaly Detection
Automated intelligent system for detecting performance anomalies, correlating issues, and reducing alert noise
Full-Stack Visualization
Unified dashboard experience for troubleshooting and visualizing entire software infrastructure in a connected environment
Observability Platform
Cloud-based solution providing comprehensive performance monitoring and analysis across distributed technology environments
Observability
"Full-stack monitoring with automatic discovery and continuous tracking of AWS applications and infrastructure from code-level insights to end-user tracing"
Cloud Infrastructure Monitoring
"Automatic discovery and optimization of EC2 instances across Availability Zones using CloudWatch API"
AI-Driven Analytics
"Real-time analysis of complex ecosystems and billions of events with AI-powered root cause analysis and correlation"
Runtime Application Security
"Instant detection and blocking of vulnerabilities and threats in runtime cloud applications"
Multi-Cloud Technology Support
"Native integration with Amazon EC2, Elastic Container Service, Elastic Kubernetes Service, Fargate, Lambda, and over 90 AWS technologies"
Artificial Intelligence Analysis
Advanced AI agent that automates data analysis and accelerates root cause investigations
Telemetry Data Integration
Supports unified visibility across logs, metrics, and traces for cloud-native environments
Anomaly Detection
Real-time system anomaly detection to proactively prevent potential incidents
OpenTelemetry Compatibility
Flexible integration with OpenTelemetry standards for standardized observability pipelines
Multi-Architecture Support
Native compatibility with modern architectures including Kubernetes, serverless, and microservices environments
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
No security profile
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Standard contract
No
No
No
Customer reviews
4
1 ratings
1 AWS reviews
|
508 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Sarumathi Kathirvel
Reviewing diverse tools has streamlined error tracking with effective data analysis
Reviewed on Jul 08, 2025
Review from a verified AWS customer
What is our primary use case?
Our main focus is APM-related functionality, so we were looking for a convenient way to get all the details, as some of them are missing from New Relic and Grafana . Currently, we are working with Site24x7, where we are getting the information we are looking for in our comfort zone.
We used the Docker container as the agent in our server, which was split into one agent to collect the client's logs and metrics to see the web vitals, and another metric to collect the server metrics and APM-related traces.
What is most valuable?
The main benefit we found was the Error Inbox, and having all features available at a single point was very useful for us. The API functionality allows us to get hit counts from external sources, such as APIs or databases, and everything is mapped very clearly. We can overview which components are experiencing response delays, which ones are getting correct responses, and identify any unknown external APIs inside the application. We can investigate why we are getting 400 responses and similar issues.
What needs improvement?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were looking for were not available, so we discontinued using both solutions.
Grafana is helpful, but it requires significant work in adding agents and configuring applications and server metrics. We implemented open-source Grafana, which wasn't convenient regarding APM , and most of the logs and traces related to APM were not what we needed, so we moved to Site24x7.
The Grafana Open Source implementation was done through their vendor. While they provided certain features, when compared to Grafana Cloud, the customized Open Source version wasn't really convenient for us. The only helpful aspect was that we could get server metrics on Grafana Open Source from our servers.
For how long have I used the solution?
I have been working with New Relic for approximately six months.
What do I think about the stability of the solution?
New Relic was stable enough, and there were no downtimes or issues.
What do I think about the scalability of the solution?
New Relic offers 400 GB per month free, but that quota was completely used within two weeks for a single server. We have substantial data in our server as our company is a trading financial company. For a single server, it takes around one and a half to two weeks to reach the limit. Additionally, we need to store logs for over five years based on SEBI regulations.
How are customer service and support?
I didn't seek any support help from New Relic, but when I tried to get information regarding the plans, the response was delayed for a week. Other than that, everything was fine.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We reviewed Grafana and moved to another observability tool. We also evaluated DataDog, but we ultimately moved away from New Relic because the pricing wasn't convenient and didn't fit our budget. We are now using Site24x7 in production.
How was the initial setup?
Implementing the New Relic agent is quite simple, and we were very comfortable with New Relic overall. However, it wasn't convenient based on our budget, which is why we discontinued using it.
What about the implementation team?
The Grafana Open Source implementation wasn't done by ourselves; we worked with their vendor. They explained the features available in Grafana Open Source, and we implemented those solutions. However, compared to Grafana Cloud, the customized Open Source version wasn't really convenient for us.
Which other solutions did I evaluate?
The Error Inbox and consolidated features at a single point were very useful features. We could get hit counts from external sources, APIs, and databases, with clear mapping of all components. We could monitor response delays, correct responses, and identify unknown external APIs within the application.
We also reviewed DataDog as an observability tool, but we moved away from New Relic due to pricing concerns that didn't fit our budget. With DataDog, some of the APM features we were seeking weren't available, so we discontinued using both solutions.
What other advice do I have?
We had everything in hand with New Relic initially. However, the pricing wasn't convenient for us, so we had to step back from using it.
I primarily focused on the data we were getting from New Relic, without exploring custom dashboards and other features. We were mainly focusing on the metrics and logs needed to trace our applications effectively.
On a scale of one to ten, I would rate New Relic an eight. It's overwhelming from my point of view, and we needed to do some organizing in our New Relic account based on our preferences.
Chaitanya P.
Monitoring made easy
Reviewed on Jul 03, 2025
Review provided by G2
What do you like best about the product?
Best thing what I like about New Relic is their dashboards and also it is compatible with Windows, Linux and Mac operating systems as we have deployed our applications in different platforms. Our distributed system debugging made very easy with the help of new relic and also events are captured in logs which can be traced easily.
What do you dislike about the product?
Only thing I don't like about this is the resource consumption. It needs a lot of resources when you integrate it with other infra for eg: kafka
What problems is the product solving and how is that benefiting you?
New relic is helping us to monitor our whole infrastructure in one place which previously we were doing using splunk agents. Before, we used to find it hard to trace logs because of distributed architecture spring cloud slueth we were using now this made it centralised logging which is really helpful.
Ashly M.
Comprehensive and Insightful Monitoring with Excellent Performance Metrics
Reviewed on Jul 02, 2025
Review provided by G2
What do you like best about the product?
New Relic provides real-time full-stack observability with powerful dashboards, proactive alerting, and seamless integrations. Its intuitive interface, code-level tracing, and built-in log management make troubleshooting faster and easier, offering a comprehensive, scalable, and cost-effective monitoring solution for modern applications.
What do you dislike about the product?
New Relic can be overwhelming for beginners due to its complex setup and steep learning curve. Some users find the pricing model confusing and expensive at scale, and occasional delays in data reporting or UI responsiveness can affect the monitoring experience.
What problems is the product solving and how is that benefiting you?
New Relic helps me monitor application performance and cloud infrastructure in real time, identifying bottlenecks, latency issues, and resource constraints quickly. This improves system reliability, reduces downtime, and speeds up troubleshooting, enabling faster deployments and more informed, data-driven decisions across development and operations teams.
Viren L.
Easy to Use, Packed with Insights
Reviewed on Apr 19, 2025
Review provided by G2
What do you like best about the product?
The best thing about New Relic is having everything in one place. With real-time logs, APM, and infrastructure monitoring, I get a complete view without switching tools. The UI is clean, dashboards are customizable, and setting up alerts is super easy — it catches issues before they escalate.
What do you dislike about the product?
Some integrations are harder to set up than they should be. While New Relic supports a wide range of tools, the documentation can feel outdated or assumes too much prior knowledge. I’ve had to do more troubleshooting than expected just to get basic metrics working.
What problems is the product solving and how is that benefiting you?
New Relic helps me catch issues early by showing real-time performance data and pointing me straight to the problem. It saves time during incidents and often spots issues before users even notice.
Arshin R.
Exallent
Reviewed on Apr 15, 2025
Review provided by G2
What do you like best about the product?
The UI is intuitive and customizable, so teams can easily track the metrics that matter most to them.
What do you dislike about the product?
Depending on the plan, data retention periods might be shorter than needed for long-term analysis unless you pay more.
What problems is the product solving and how is that benefiting you?
Users may experience slow responses, but it’s unclear where the slowdown is.