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    IBM Instana Observability (contract)

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    Deployed on AWS
    Vendor Insights
    Observe your AWS environments in real-time with high-fidelity data that helps you find and fix problems before they impact users. Request an annual contract through this specific listing.

    Overview

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    Instana redefines performance monitoring for cloud-native applications, delivering speed, efficiency, and automation. It's the ideal complement to AWS, enabling agile development and real-time adaptability to evolving infrastructure and application dynamics. With Instana, auto-discover application components, trace requests, and map dependencies effortlessly, ensuring unparalleled visibility to navigate rapid changes effortlessly.

    Our industry-leading 1-second granularity and comprehensive request tracing guarantee no issue escapes detection. Gain full-stack visibility across application code, Kubernetes containers (EKS/ECS), and micro-services with user-friendly dashboards and SmartAlerts™ for tailored alerts. Seamlessly integrated into AWS, Instana supports over 300 technologies, providing worry-free performance monitoring.

    To try Instana for free, visit this Instana AWS Marketplace listing: https://ibm.biz/aws_marketplace-instana_paygo 

    Highlights

    • Built-in automation and AI help you deploy and start collecting insights across your full stack within minutes. Automated root cause analysis and recommendations provide faster issue resolution.
    • Unlike competitors that sample traces, Instana captures 100% of all requests in real-time, ensuring complete visibility into application performance.
    • Seamlessly integrate your IT landscape with AWS services and 300+ integrations with no visibility gaps across your cloud, micro-services and containerized environments.

    Details

    Delivery method

    Deployed on AWS

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    Pricing

    IBM Instana Observability (contract)

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    Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    12-month contract (2)

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    Dimension
    Description
    Cost/12 months
    1 Standard Managed Virtual Server (MVS) hour
    Standard: All-in-one Observability (Infrastructure, Tracing, EUM, Synthetics)
    $900.00
    1 Essentials Managed Virtual Server (MVS) hour
    Essentials: Basic Observability (Infrastructure Monitoring only)
    $240.00

    Additional usage costs (4)

     Info

    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Description
    Cost/unit
    1GB Data Ingest
    Billed for data ingestion exceeding the included allowance under the 'Fair Use Policy.'*
    $0.25
    1 Standard Managed Virtual Server (MVS) hour
    Standard: All-in-one Observability (Infrastructure, Tracing, EUM, Synthetics)
    $0.12
    1 Essentials Managed Virtual Server (MVS) hour
    Essentials: Basic Observability (Infrastructure Monitoring only)
    $0.03
    1000 RU Managed Point of Presence add-on exceeding usage
    Managed Point of Presence add-on exceeding usage
    $12.00

    Vendor refund policy

    All fees are non-cancelable and non-refundable, and Client shall not be entitled to a refund for any amounts already paid except as otherwise provided in the End User License Agreement (EULA).

    Custom pricing options

    Request a private offer to receive a custom quote.

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Support contact at https://ibm.biz/instana-support 

    Pricing FAQ: https://ibm.biz/instana-pricing-faq 

    Find the right size for your solution and estimate your Instana price: https://ibm.biz/instana-pricing_calculator 

    We also offer shared Slack Channels during trial and subscription.

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

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    Updated weekly

    Accolades

     Info
    Top
    10
    In Observability, Monitoring and Observability
    Top
    10
    In Observability, Migration
    Top
    10
    In Log Analysis, Monitoring

    Customer reviews

     Info
    Sentiment is AI generated from actual customer reviews on AWS and G2
    Reviews
    Functionality
    Ease of use
    Customer service
    Cost effectiveness
    4 reviews
    Insufficient data
    Insufficient data
    Positive reviews
    Mixed reviews
    Negative reviews

    Overview

     Info
    AI generated from product descriptions
    Automated Discovery
    Auto-discovers application components, traces requests, and maps dependencies across infrastructure and application environments
    Performance Monitoring
    Provides 1-second granularity performance monitoring with comprehensive request tracing across full-stack environments
    Technology Integration
    Supports over 300 technologies with seamless integration across Kubernetes containers, micro-services, and cloud environments
    Real-time Tracing
    Captures 100% of all requests in real-time without sampling, ensuring complete application performance visibility
    Intelligent Alerting
    Offers SmartAlerts with automated root cause analysis and tailored recommendations for faster issue resolution
    Observability
    "Full-stack monitoring with automatic discovery and continuous tracking of AWS applications and infrastructure from code-level insights to end-user tracing"
    Cloud Infrastructure Monitoring
    "Automatic discovery and optimization of EC2 instances across Availability Zones using CloudWatch API"
    AI-Driven Analytics
    "Real-time analysis of complex ecosystems and billions of events with AI-powered root cause analysis and correlation"
    Runtime Application Security
    "Instant detection and blocking of vulnerabilities and threats in runtime cloud applications"
    Multi-Cloud Technology Support
    "Native integration with Amazon EC2, Elastic Container Service, Elastic Kubernetes Service, Fargate, Lambda, and over 90 AWS technologies"
    Observability Platform
    Fully managed platform integrating Prometheus metrics, logs, traces, and Grafana visualizations
    Data Source Integration
    Supports integration with over 100 external data sources including AWS CloudWatch, Elasticsearch, Graphite, and InfluxDB
    Open Source Technologies
    Powered by Grafana Labs' open source observability software including Grafana Mimir for metrics, Grafana Loki for logs, and Grafana Tempo for traces
    Performance Testing
    Integrated with Grafana k6 for comprehensive performance and load testing capabilities
    Incident Management
    Includes Grafana Incident and Grafana OnCall for streamlined incident response workflow management

    Security credentials

     Info
    Validated by AWS Marketplace
    FedRAMP
    GDPR
    HIPAA
    ISO/IEC 27001
    PCI DSS
    SOC 2 Type 2
    -
    -
    -
    -
    -
    No security profile
    No security profile

    Contract

     Info
    Standard contract
    No
    No
    No

    Customer reviews

    Ratings and reviews

     Info
    0 ratings
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    1 star
    0%
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    0 AWS reviews
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    396 external reviews
    Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
    Computer & Network Security

    Instana is very good software for monitoring.

    Reviewed on Jul 14, 2025
    Review provided by G2
    What do you like best about the product?
    The main thing I like in the instana is that it is very easy to use. The implementation of this software is very smooth. We got the excellent customer support from the team, we use it regularly and it has lot of features.
    What do you dislike about the product?
    I don't think that anything I dislike in IBM instant everything is good in it. The UI part is very smooth, but page reloads every time if I try to click different component of the pages. So everything is good. The UI part should be Check.
    What problems is the product solving and how is that benefiting you?
    It is given each and every a lot if the system have some disaster or some effect increases some limit. So every time I get the mail it is the more important thing. If I am busy with some other task I can know by checking the mail the issue with the system or the server.
    Ashish T.

    IBM Instana useful for monitoring server in monitoring.

    Reviewed on Jul 11, 2025
    Review provided by G2
    What do you like best about the product?
    I have liked the thing IBM is providing the quality thing means they never make or feel regret for any customer. I love it because of this reason only. The in summer is very easy to use software. We can implement easily. We get excellent support from the team and I really use it frequently in a day. It has very easy to integrate.
    What do you dislike about the product?
    I have multiple reason to chose it. So I can't say bad features that I disliked.
    What problems is the product solving and how is that benefiting you?
    It resolves my issue of the taking the server issue on priority by checking the servers UI we can know where it is failing.So it benfits me by recognising the issue in the early face only.
    Telecommunications

    Instana is very useful to see the view of alerts and monitoring.

    Reviewed on Jul 08, 2025
    Review provided by G2
    What do you like best about the product?
    Instana is very easy to use, it can be implemented, it works very easily in the software and the customer support we get from the team is very excellent. If I say truly I regularly use this.
    What do you dislike about the product?
    I can't say that I'll dislike anything in because it have a lot of features in it, I can't deny. But the cost of that subscription of is not affordable. It should be taken care.
    What problems is the product solving and how is that benefiting you?
    The problem is solving for me is the thing. It is getting the alert for each and every disaster we got in our server. Means if you get any disaster or is to cross the any threshold value it directly send you a email. So you can directly check which things is having some error or which API is going wrong. You can see everything in your mobile phone also. So I. like. Like I love most that if you are at night, if you want to see that you can see in the mobile phone that which server having some fault or which API is getting hit. I love it.
    Telecommunications

    Instana is very useful for monitoring of server through UI.

    Reviewed on Jul 05, 2025
    Review provided by G2
    What do you like best about the product?
    Instana is where it has number of features in it customer support getting from them is very good we regularly it to contain a day it is very easy in the server and we get in a very big and then it have all of it so I recommend.
    What do you dislike about the product?
    I have liked the things in the instana very much is its UI.and everything in it is good quit so I can recommend to have integrate it with you project.
    What problems is the product solving and how is that benefiting you?
    IBM instana is very useful when it comes to the logs and server monitoring and used for disaster happen in the system. Getting the core issue is the main concern for me and it help me to get this easily.
    Vicky K.

    Instana is a good monitoring server. We can use it to get the details of the server health.

    Reviewed on Jul 05, 2025
    Review provided by G2
    What do you like best about the product?
    In instana I like the thing that is the UI part that is very good. And the second thing we can check the multiple servers details at once. That is very very good thing. I have seen in that and I have used frequently in a day. We get the excellent customer support from the team and it is very easy to implement to our project. This is the main things I have liked in this.
    What do you dislike about the product?
    The thing I can say that at first we are getting. Issue in using this but once we go through the things it will be very easy to use. So I can't say that any dislike about IBM instana that I can mention here but it is worth it. Be used for your first project.
    What problems is the product solving and how is that benefiting you?
    It help me to the best way to monitor the cloud infrastructure in a very easy way and to get the alert disasters if there will be in in any of the servers so I can get any fault at once here. So this is the main issue it is resolving for me. So I give 5 star to the IBM for this purpose.
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