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    Salesforce Service Cloud Voice (powered by Amazon Connect)

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    Sold by: NeuraFlash 
    NeuraFlash is an Advanced AWS Partner and leading AI and Platinum Consulting Partner of Salesforce. As one of only a few partners with deep expertise in both platforms, NeuraFlash has become a leader in Salesforce Service Cloud Voice (powered by Amazon Connect) deployments.

    Overview

    Salesforce Service Cloud Voice (SCV) natively integrates Amazon Connect into Salesforce to deliver a new contact center solution that brings together voice conversations, digital channels, and CRM data in real time. As both a premier Salesforce partner and Amazon Connect Service Delivery Partner, NeuraFlash has delivered 100+ SCV deployments since product launch in July 2020. We are passionate about helping customers future-proof their contact center with Amazon Connect and Salesforce.

    Benefits of Service Cloud Voice:

    • Native Call Control powered by Amazon Connect within Service Cloud
    • True omni-channel, managing presence across all channels
    • Real-time transcription and sentiment
    • Omni-Supervisor to manage agents across all channels
    • Native voice analytics within Salesforce to accurately and efficiently measure KPIs

    Deliverables: NeuraFlash will provide professional services to support the configuration, setup, and implementation of Salesforce Service Cloud Voice- Amazon Connect per the customer's requirements outlined in the agreed upon Statement of Work (SOW).

    Contact us to Learn more: https://www.neuraflash.com/offerings/salesforce-scv-powered-by-amazon-connect 

    Highlights

    • Detailed design and discovery for setup, configuration, and contact center requirements
    • Implementation and phased migration plan/roadmap
    • Conversational IVR Support

    Details

    Sold by
    NeuraFlash 
    Categories
    Implementation 
    Contact Center 
    Natural Language Processing 
    Delivery method
    Deployed on AWS

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