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    Webex Meetings

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    Deployed on AWS
    Webex Meetings
    3.9

    Overview

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    Webex Meetings provides a rich and inclusive meeting experience with integrated audio, high-quality video, and content sharing anywhere on any device. AI-powered innovations such as background noise removal, AI Codec, AI Assistant, and more enable users to collaborate via high quality audio, summarize meetings, identify action items, translate conversations in real time, and so much more.

    Webex Meetings is built on the Webex platform that is AI-powered, secure, compliant, and easily manageable via Control Hub. Webex Meetings integrates seamlessly with 3rd party applications and workflows, providing high quality interactions, increases in productivity, and time savings.

    Highlights

    • Simple experience: Simple, intuitive, and high-quality user experiences with industry leading, AI-powered features across audio, video, and language intelligence, to elevate team work and get more done.
    • Inclusive and accessible meetings: With innovations such as real-time translation, closed captions, noise removal, people-focused views, and AI Assistant, everyone is heard, seen, and included in every conversation, no matter how or where they work.
    • High quality audio and video: Backed by Cisco's proven security, reliable networking infrastructure, seamless integration with Cisco Devices, and trusted platform, enjoy superior audio and video quality on all end points, whether working from home, office, or on-the-go.

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    Usage information

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    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

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    For questions related to product, pricing, or private offers, reach out to WebexonAWS@cisco.com .

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    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Ratings and reviews

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    3.9
    40 ratings
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    3 AWS reviews
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    37 external reviews
    External reviews are from PeerSpot .
    reviewer2846760

    Collaboration has improved and remote meetings deliver clear communication and faster decisions

    Reviewed on May 29, 2026
    Review provided by PeerSpot

    What is our primary use case?

    Webex  is used primarily for team meetings, client discussions, project updates, and remote collaboration. It enables video conferences, screen sharing, and communication with both internal teams and external stakeholders.

    Webex  is used regularly for project discussions with team members and clients. Recently, it was used for a website project review where screens were shared, feedback was discussed in real time, and alignment was achieved on the next development tasks, which helped avoid lengthy email exchanges.

    The main use case for Webex is collaboration, as it allows easy connection with external stakeholders.

    What is most valuable?

    The best features Webex offers are video conferencing, screen sharing, meeting recording, and the ability to collaborate with both internal teams and clients. The call quality and ease of joining meetings make it convenient for daily use.

    The call quality is generally stable with clear audio and video, even during long meetings. Joining a meeting is straightforward through a meeting link, which makes it easy for both team members and clients to connect without much setup or troubleshooting.

    Screen  sharing is appreciated as a feature. During discussions and demos, it makes collaboration more effective, especially when reviewing designs, websites, or project progress with clients and team members.

    Webex has positively impacted the organization by improving communication and collaboration across the team. It makes it easier to conduct meetings, share updates, and resolve issues quickly, which helps keep projects moving efficiently, especially when working remotely with team members and clients.

    What needs improvement?

    The overall experience with Webex is good, but the interface could be more intuitive in some areas, especially for new users. Improvements to meeting controls, notifications, and performance during large meetings would make the experience smoother.

    Better integration with other productivity tools and a more streamlined user experience across desktop and mobile devices in Webex would be beneficial.

    For how long have I used the solution?

    Webex has been used for the past year.

    What other advice do I have?

    The accuracy of Webex's AI capabilities is noticeably higher. Real-time outputs can be seen, which helps understand the content easily.

    Webex is deployed as a cloud-based service, which allows team members to access meeting collaboration tools easily from different locations without managing on-premise infrastructure.

    I am not directly involved in managing Webex infrastructure, so I am not certain which specific cloud provider is used. From an end-user perspective, Webex is simply accessed as a cloud-hosted service.

    Webex should be evaluated based on collaboration needs, especially if reliable video conferencing, screen sharing, and enterprise-grade security are required. Running a pilot with your team first is worthwhile to ensure it fits your workflows and integrates with the tools already in use. This review has been rated eight out of ten.

    Aritro Bhattacharjee

    AI meeting notes and noise-free calls have boosted collaboration and saved significant time

    Reviewed on May 25, 2026
    Review from a verified AWS customer

    What is our primary use case?

    Webex  is primarily used for customer meetings, collaboration with team members, presenting to customers, and virtual calls with customers. In my daily work, I get on the meeting and take the discussion forward using Webex .

    What is most valuable?

    Webex offers exceptional sound and video qualities, which I find to be the best. The second standout feature is background noise cancellation, which effectively filters out background noise when someone is speaking. The third feature is the AI-powered intelligence that notes down minutes of the meeting, allowing us to concentrate on the content rather than jotting down points.

    I find the seamless way of connecting with people in Webex useful; it allows for an effortless meeting experience. Additionally, real-time translation is another important feature of Webex that helps break language barriers.

    Webex has definitely improved productivity and communication within my organization. Communication has increased because we are just one Webex call away for any doubts related to creating a PowerPoint presentation or an architectural diagram, and we can focus on the meeting without worrying about jotting down points since someone is taking notes on our behalf. My team regularly uses this feature, and I would say it saves us about half an hour per meeting, with the AI-powered intelligence saving that 30 minutes easily.

    What needs improvement?

    Webex is top-notch at this point in time. The only improvement I see is related to RAM and CPU usage, as older systems with 4GB RAM or i3 processors might slow down the application. I do not have any challenges in terms of performance, but making the application a little lightweight would help.

    For how long have I used the solution?

    I have been working in my current field for nine years.

    What do I think about the stability of the solution?

    Webex is very stable in my experience; I have not faced any downtime issues.

    What do I think about the scalability of the solution?

    Webex can handle any organization's growth and increased users. It is not per device but per user, making it easy to add users.

    How was the initial setup?

    My experience with pricing, setup cost, and licensing is great; the pricing model is very transparent with a per user, per year license.

    What was our ROI?

    Time is the biggest asset, and I have saved a huge amount of time instead of waiting, which significantly contributes to my overall time savings.

    What other advice do I have?

    My advice for others looking into using Webex is to go for it; there are absolutely no two ways about it. Webex is one of the best collaboration solutions available in the market. I give this product a rating of 9.

    Damilare Oloyede

    Virtual training has supported collaborative learning and now needs a simpler and clearer interface

    Reviewed on Jan 31, 2026
    Review provided by PeerSpot

    What is our primary use case?

    We typically use Webex  for meetings to train in web development, business analytics, and cybersecurity, as the training platform was hosted on Webex  and we used it for video calls as well.

    Our first call on Webex ensured all of us met together and knew the people who succeeded in joining the cohort. The next one was a gathering, so we used Webex to call and connected individually with the trainers, who trained each of us using Webex.

    Since it was an IBM meeting, I believe IBM uses Webex as their go-to for such meetings, and it helps our meetings run seamlessly.

    What is most valuable?

    Webex is more similar to Zoom, but I feel it has some extra features, offering a good user experience for those who use Slack.

    Overall, it was good, especially for calls, with connection quality being very acceptable, and it has features that enabled us to communicate effectively, giving it a Microsoft Teams  vibe. I can always recommend Webex to companies looking for a better alternative to Google Teams, especially since it probably does not consume as much data as Microsoft Teams .

    Webex works well with Cisco, and Cisco devices work seamlessly with Webex.

    What needs improvement?

    Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users understand what each button does.

    If specific features are not needed, they should not distract you, and some features should appear as sliding elements for ease of access.

    Additionally, connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.

    For how long have I used the solution?

    I have been studying web services since 2019.

    What do I think about the scalability of the solution?

    I hope Webex can handle scalability well, but during our call, we were not yet up to 20 people, and I cannot say for certain. However, I believe Webex should be performing fine scalability-wise since when we called, we should have been more than 20 in the call together.

    What other advice do I have?

    My advice to others looking into using Webex is to go ahead, as it fits organizations that work with a set of teams. I gave this review a rating of 7 out of 10.

    Akhil Viswam

    Collaborating in hybrid incident calls has become faster while the meeting interface still needs fixes

    Reviewed on Jan 12, 2026
    Review provided by PeerSpot

    What is our primary use case?

    Webex  is primarily used for conducting video meetings. We use Webex  for conducting all kinds of meetings, including stand-up meetings, project discussions, and incident ticket discussions. For these activities, we schedule meetings through Webex and group together to discuss matters.

    Since we are a production support team, we meet frequently in our hybrid work environment. Whenever we have incidents or production issues, we use Webex to set up ad hoc meetings.

    What is most valuable?

    The best features are the ability to schedule meetings and launch ad hoc meetings. Additionally, we can create breakout rooms within the meeting itself, which is another excellent feature.

    Whenever we have production issues, many teams join a single Webex call. Sometimes we need to group together as separate smaller groups and work in parallel to identify the production issues. In those cases, we create Webex breakout rooms and each member joins the corresponding breakout session to progress on their task.

    Webex helps significantly in the hybrid environment. When we are working from home, it is very easy for us to meet with other team members and the management to get in touch and progress.

    Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call. It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.

    Audio and video quality is excellent for Webex.

    It has saved considerable time in terms of incident remediation. Whenever we have issues, we jump on a call and work together in parallel. This approach saves time and improves efficiency.

    What needs improvement?

    Webex can be improved in terms of better user experience. Sometimes I experience glitches that can be fixed.

    One of the pain points with the interface is that sometimes it gets stuck when launching or starting a room. Even if I click to start a room, it will get stuck for a while.

    Webex is generally stable, but there are still areas of improvement in terms of starting or launching Webex rooms. Occasionally, glitches have been experienced.

    For how long have I used the solution?

    I have been using Webex for the last three years.

    How are customer service and support?

    I never talk to the customer directly. Regarding customer support, we have an internal team and sometimes they escalate the issues to Webex customer care.

    Which solution did I use previously and why did I switch?

    We previously used Microsoft Teams  and switched to Webex because it is the enterprise standard in this organization.

    Which other solutions did I evaluate?

    We checked with Microsoft Teams  as well, but we decided to go with Webex because this is the enterprise standard in our organization.

    What other advice do I have?

    Webex is one of the great tools in the industry for video calling capabilities. However, there are still areas of improvement. Webex is one of the best tools in the market for video calling capabilities, plus it also supports chat support. I would rate this product a seven out of ten.

    reviewer1959318

    Has delivered consistent performance but would benefit from a more flexible licensing model

    Reviewed on Oct 14, 2025
    Review from a verified AWS customer

    What is our primary use case?

    I am working with about three of these products at the moment.

    I am primarily a user of Webex .

    What is most valuable?

    Webex  is a fine, perfectly adequate product, and I don't see any room for improvement.

    From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

    I would rate Webex as a tool seven out of ten due to their licensing model and pricing; it's the licensing model that lets it down, but it's a great product.

    What needs improvement?

    Webex is a fine, perfectly adequate product, and I don't see any room for improvement.

    From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

    They should probably reconsider the licensing model to be less restrictive and more adaptable for organizational use.

    For how long have I used the solution?

    I have been using the solution for 10 years.

    What do I think about the stability of the solution?

    I don't face any issues with Webex; it's a fine, perfectly adequate product.

    How are customer service and support?

    We worked with a third-party integrator who was responsible for the technical support. The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.

    What about the implementation team?

    We worked with a third-party integrator who was responsible for the technical support.

    It has been purchased through a third-party integrator.

    What's my experience with pricing, setup cost, and licensing?

    From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

    What other advice do I have?

    I have not utilized its AI features.

    I haven't really integrated Webex with anything in terms of third-party applications.

    Based on my experience, I would recommend Webex to others; it's a good solution.

    I am generally satisfied.

    I rate Webex seven out of ten.

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