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    Catchpoint Internet Performance Monitoring Platform

     Info
    Catchpoint is the enterprise-proven, digital experience observability ally. By providing unparalleled visibility and insight, we empower teams to fully own the end user experience. From the edge to the cloud, Catchpoint's proactive observability platform gives you the power to fix problems before your users notice.

    Overview

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    Our solution collects and analyzes a broader, better-quality data set than any other observability tool. Our globally distributed node network is the largest in the world, continually gathering user experience, network, and application data to deliver the most reliable understanding of the online business ecosystem. Problems, wherever they originate, are instantly pinpointed, along with intelligence that lets teams deliver unrelenting user experiences.

    With our unified platform and committed partnerships, we enable development, infrastructure, operations, and business leaders to proactively catch and respond to issues across the service delivery chain with speed, efficiency, and complete confidence.

    More information about our solutions can be found below:

    CDN Observability - There's a reason why the top 15 CDN providers trust Catchpoint. Each CDN point of presence represents additional surface area for potential failure. With our agentless observation capabilities, you can easily monitor holistically or regionally - across one CDN or multiple CDNs - to ensure the integrity of experience delivery.

    DNS Observability - How quickly your DNS resolves for a user is their introduction to your brand. DNS issue resolution should be simple. Tracing DNS issues back to the correct resolution level is usually a headache, but with Catchpoint, you can quickly determine whether your DNS is at fault, and at what level in the resolution chain the problem occurred.

    SaaS Application Observability - SaaS is here to stay and grow: it is time to safeguard your investment. Delivering high performing SaaS applications in a hybrid environment can hold unpredictable network challenges that can diminish user experience. How can you protect your investment and ensure a high quality of service for an IT environment you can't control? With Catchpoint, gain the end-to-end observability you need to understand your SaaS applications health, performance, and business impact.

    API Observability - APIs power the digital world of today, enabling application communication. However, APIs must function through a web of third-party dependencies, dynamic architectures, and microservice meshes that cannot be monitored by traditional tools. To get full value from the API economy, companies must change how they collect and analyze API data. That is why the observability approach of Catchpoint goes beyond traditional monitoring to offer insights based on a holistic view, allowing you to ensure a healthy API economy for digital success.

    Network Observability - Third-party services like CDN and DNS are spread across the Internet, connected by hyper-distributed networks you do not own. This makes it difficult for traditional monitoring tools to accurately measure them. Expand the breadth of your view with a unique observability solution that brings clarity and provides actionable next-steps - all through a single view.

    For custom pricing, EULA, or a private contract, please contact us at https://pages.catchpoint.com/aws-marketplace  for a private offer.

    Highlights

    • Gain complete visibility into the availability and performance of your networks and digital services.
    • The largest and most distributed global network of public nodes means you can start monitoring immediately. https://www.catchpoint.com/global-observability-network
    • Award-winning 24/7 customer service (Stevie Award winner in 2018, 2019, 2020, & 2021).

    Details

    Delivery method

    Deployed on AWS

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    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Catchpoint Internet Performance Monitoring Platform

     Info
    Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    12-month contract (1)

     Info
    Dimension
    Description
    Cost/12 months
    Digital Observability
    Catchpoint Observability Platform with unlimited seats.
    $25,000.00

    Vendor refund policy

    All fees are non-cancellable and non-refundable except as required by law or documented in the Catchpoint EULA.

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Catchpoint provides unmatched ticketed and personal support; including everything from observer setup tutorials to over-the-phone data analysis, 24/7. Award-winning 24/7 customer service (Stevie Award winner in 2018, 2019, 2020, & 2021).

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

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    Updated weekly

    Accolades

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    Top
    25
    In High Performance Computing
    Top
    25
    In Log Analysis
    Top
    10
    In Hybrid Monitoring

    Customer reviews

     Info
    Sentiment is AI generated from actual customer reviews on AWS and G2
    Reviews
    Functionality
    Ease of use
    Customer service
    Cost effectiveness
    Positive reviews
    Mixed reviews
    Negative reviews

    Overview

     Info
    AI generated from product descriptions
    Global Node Network
    Largest globally distributed node network for collecting comprehensive performance and user experience data
    Multi-Domain Observability
    Comprehensive monitoring capabilities across CDN, DNS, SaaS applications, APIs, and network infrastructure
    Performance Tracing
    Advanced capability to pinpoint performance issues and trace problems across service delivery chain
    Agentless Monitoring
    Observation capabilities that enable holistic monitoring without requiring agent installation
    Dependency Tracking
    Monitoring of complex third-party dependencies and microservice architectures with comprehensive data analysis
    Observability Platform
    Unified monitoring solution for cloud-native and custom web applications across multiple technology domains
    Machine Learning Integration
    AIOps-enhanced platform with machine learning capabilities to simplify management of distributed environments and reduce alert noise
    Infrastructure Monitoring
    Comprehensive visibility across applications, infrastructure, logs, databases, networks, and digital experiences with service relationship views and dependency mapping
    Open Source Compatibility
    Support for open-source frameworks, container technologies, and extensive third-party integration capabilities
    Automated Instrumentation
    Automated dependency mapping and instrumentation with quick installation and deployment process
    Network Performance Monitoring
    Continuous monitoring of network paths, BGP routing, and service performance across hybrid and multi-cloud environments
    Cloud Infrastructure Visibility
    Comprehensive insights into AWS cloud infrastructure components, including cloud topology, inventory, and configuration changes
    Global Monitoring Network
    Distributed network of vantage points for real-time performance tracking across enterprise and managed locations
    Multi-Layer Performance Correlation
    Advanced correlation of network, routing, and application-layer insights for rapid issue detection and root cause analysis
    Service Disruption Detection
    Proactive identification and tracking of service provider outages and internet disruptions using global intelligence

    Contract

     Info
    Standard contract
    No
    No
    No

    Customer reviews

    Ratings and reviews

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    0 ratings
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    0 AWS reviews
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    108 external reviews
    Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
    Computer & Network Security

    A Reliable Platform for Proactive Internet Monitoring

    Reviewed on Jun 24, 2025
    Review provided by G2
    What do you like best about the product?
    Using catch point to monitor our digital infrastructure and it has significantly improved how we detect and resolve performance issues.
    What do you dislike about the product?
    Pricing isn’t as transferent or flexible as smaller teams might like
    What problems is the product solving and how is that benefiting you?
    WebPageTest integration gives us deep visibility
    Computer & Network Security

    A Powerful Tool in Internet Performance Monitoring

    Reviewed on Jun 24, 2025
    Review provided by G2
    What do you like best about the product?
    A real‑time, dynamic visualization of how services and dependencies (internal and third-party) connect and perform—helping teams isolate root causes faster
    What do you dislike about the product?
    It took time for newer team members to navigate the UI and fully gi through all features. More onboarding walkthroughs would help.
    What problems is the product solving and how is that benefiting you?
    Catchpoint stands out for its comprehensive visibility into the entire Internet stack, offering real-time insights that are both wide in scope and deep in diagnostic value.
    Nagarajan S.

    Master in Monitoring Service: Catchpoint

    Reviewed on Mar 13, 2025
    Review provided by G2
    What do you like best about the product?
    Excellent product GUI and advanced features.
    Awesome support team and efficient in troubleshooting
    What do you dislike about the product?
    In some cases catchpoint requires multiple clicks to perform detailed performance analysis, making it cumbersome to identify errors and impacted transactions
    What problems is the product solving and how is that benefiting you?
    Improve business process outcomes
    Improve business process agility
    Create internal/operational efficiencies
    AnmolRai

    Valuable monitoring features enhance ecommerce experience while improvement needed in region-specific insights

    Reviewed on Jan 20, 2025
    Review provided by PeerSpot

    What is our primary use case?

    We are using this for an eCommerce product for live customers. This is used to monitor business performance, checking if customers are able to make payments on time or if they encounter issues during online shopping. If there are issues in a specific market, we can monitor the entire country and identify the frequency of issues. We wait for 15 minutes and, if the frequency increases, we take quick action.

    What is most valuable?

    One of the features, the scatter plot, is very useful. It shows red dots wherever there are issues. Another feature is regional filtering, which allows us to filter the market based on risk. For instance, suppose we want to identify issues in all markets over the last twenty-four hours. These are the two features we use most frequently.

    What needs improvement?

    As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.

    For how long have I used the solution?

    I have used the solution for around four years.

    What do I think about the stability of the solution?

    So far, we have not found any issues. During business hours, it has worked absolutely fine without any issues.

    How are customer service and support?

    I haven't reached out to technical support so far, so I'm not sure about it. I did not contact anyone in Catchpoint  technical team.

    How was the initial setup?

    The initial setup is very simple. There is no complexity in that.

    Which other solutions did I evaluate?

    We have Grafana , which is a tool for monitoring at the functional level. However, this functional level is not available in Catchpoint .

    What other advice do I have?

    Overall, for Catchpoint, my advice is if there is any plan for improvement, it would be helpful, and maybe the number of users will increase. I would give a rating of seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Davide C.

    Very good solution

    Reviewed on Nov 23, 2024
    Review provided by G2
    What do you like best about the product?
    Is essential for understanding the formance of our platform
    What do you dislike about the product?
    The platform is for technical people, that understand how CDN works
    What problems is the product solving and how is that benefiting you?
    Undesrtand how our platform behave in terms of perfomance in the world.
    View all reviews