Sold by: AcqueonÂ
Acqueon Engagement is an Omnichannel Campaign Management solution for Amazon Connect. It lets you engage customers using Voice, 2-way Messaging, and Emails. It features a built-in CDP, a Dialer supporting preview, progressive, predictive, and an Agent Desktop for inbound and outbound interactions
Overview
Acqueon Engagement is a comprehensive Campaign Management solution for Amazon Connect. It lets you engage prospects and customers using voice, 2-way messaging, and emails for sales, service, and collections. It features a built-in CDP, an auto-dialer supporting preview, progressive, predictive, and agent-less modes, and an agent desktop for inbound and outbound interactions. It comes with integrated rules for privacy compliance, meeting TCPA, GDPR, CCPA, and Ofcom regulations. Lists can be uploaded from files or pulled from CRM applications and easily segmented. It adds best-in-class campaign management capabilities to create precise strategies for prioritizing and engaging customers. It leverages statistical and predictive models including Best-Time-To-Call (BTTC) and list penetration. The agent desktop also provides all the necessary tools to enhance agent productivity, access to the customer details, and support blended operations.
Highlights
- Industry leading Predictive, Progressive and Preview dialer for Amazon Connect with a highly sophisticated built-in Call Progress Analysis engine
- Complete toolkit to design and execute oubound Sales, Collections, Customer Service and Retention campaigns that are natively integrated with Amazon Connect and CRMs such as Salesforce
- Powerful campaign management capabilities with built-in omnichannel compliance adherence for TCPA, DNC, FDCPA (Reg F), CCPA, GDPR and extensive other global regulations
Details
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Delivery method
Deployed on AWS
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Acqueon Engagement | 6.5MM minutes of Dialer and 8.5MM minutes of Desktop usage per year | $195,000.00 | |
Acqueon Desktop | 8.5MM minutes of agent desktop usage per year for inbound and outbound | $85,000.00 | |
Digital Platform | Package of 200K digital transactions (priced per package) | $2,000.00 | |
Compliance | Advanced compliance package/year | $35,000.00 | - |
CRM Plugins | CRM Server plug-in/year | $12,000.00 | - |
IVR Throttling | IVR Throttling plug-in/year | $84,000.00 | - |
Vendor refund policy
We do not currently support refunds, but you can cancel at any time.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
https://www.acqueon.com/support/ Acqueon Support channels Web: http://acqueon.issuetrak.com/Login.asp Email: productsupport@acqueon.com Voice: North America and Europe: +1 888 946 6878 Asia and Africa: +91 44 6108 4888 / +91 44 3089 4888
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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In Contact Center, Business Intelligence & Advanced Analytics
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AI generated from product descriptions
Dialer Technology
Advanced auto-dialer supporting preview, progressive, predictive, and agent-less calling modes with sophisticated Call Progress Analysis engine
Compliance Management
Integrated rules for privacy compliance covering TCPA, GDPR, CCPA, Ofcom, and other global regulatory standards
Campaign Segmentation
Built-in customer data platform with capabilities to upload lists from files or CRM applications and perform advanced customer segmentation
Predictive Modeling
Statistical and predictive models including Best-Time-To-Call (BTTC) and list penetration algorithms for optimized customer engagement
Omnichannel Interaction
Multi-channel communication support including voice, two-way messaging, and email interactions for sales, service, and collections
Call Management
"Advanced predictive dialing system with real-time agent monitoring capabilities"
Communication Integration
"Supports integration with multiple CRM and automation tools"
Web Interface
"Comprehensive web-based administration and control platform"
Scalability
"Flexible deployment architecture supporting dynamic contact center infrastructure"
Recording Capabilities
"Automated call recording with configurable storage and management options"
Multichannel Communication Support
Supports multiple communication channels including Voice, Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging
Business Intelligence Integration
Utilizes Amazon QuickSight for real-time and historical business intelligence reporting
Amazon Connect Native Integration
Direct integration with Amazon Connect platform for seamless contact center operations
Unified Communications Architecture
Built on Amazon Chime SDK with desktop integration for UCaaS and contact center agent access
Serverless Infrastructure
100% AWS Serverless solution leveraging cloud-native architecture for scalable deployment
Standard contract
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