Sold by: Symbee Connect
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
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Overview
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
Highlights
- Symbee Connect is a Global CCaaS Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Ooutbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
- Symbee Connect Business Intelligence (SCBI) is a 100% AWS Serverless Business Intelligence (BI) solution that is powered by Amazon QuickSight to provide both Real-time and Historical Business Intelligence (BI) Insights for the Amazon Connect.
- Symbee Connect Unison is a Global UCaaS Solution that is built on the Amazon Chime SDK and integrated with Amazon Connect through the Symbee Connect desktop. Symbee Unison can be deployed to support UCaaS Users and back-Office Support Teams that need Telephony as well as direct access to Contact Center Agents.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
SCC0 | SC Unison - UcaaS Proof of Concept (POC) | $0.00 |
SCC1 | SC Unison - UcaaS - per logged-in-minute/per hour | $0.096 |
SCC3 | SC Unison - UcaaS and Business Intelligence (BI) - per logged-in-minute/per hour | $0.171 |
SCO0 | SC Engage - CCaaS Proof of Concept (POC) | $0.00 |
SCO1 | SC Engage - CCaaS - per logged-in-minute/per hour | $0.096 |
SCO2 | SC Engage - CCaaS and Business Intelligence - per logged-in-minute/per hour | $0.171 |
SCBI0 | SC Business Intelligence (BI) - Proof of Concept (POC) | $0.00 |
SCBI1 | SC Business Intelligence (BI) for Amazon Connect - per user per month | $7.00 |
SCBI2 | SC Business Intelligence (BI) - for Amazon Connect w/Reports DR - per user per month | $13.00 |
CHC0 | SC Channel Unison - UcaaS Proof of Concept (POC) | $0.00 |
Dimensions summary
Pricing splits into three product lines: SC Unison (UcaaS), SC Engage (CCaaS), and SC Business Intelligence. Each line offers a free Proof of Concept, a base option, and a version bundled with Business Intelligence. UcaaS and CCaaS direct-purchase options bill per logged-in-minute or per hour, so cost scales with agent usage. Business Intelligence options bill per user per month. Channel versions (prefixed CH) mirror these product lines but bill per user per month instead. Some Business Intelligence options add Reports DR (disaster recovery). You choose the line and format that matches your usage pattern.
Top-of-mind questions for buyers
These options meter the time each agent stays logged in. Cost accrues only while a user is active. When agents log out, no software time accrues. This favors variable staffing patterns, since your bill tracks actual logged-in activity rather than a fixed headcount.
Business Intelligence and Channel options bill a flat charge per named user each month, regardless of hours worked. The per-minute UcaaS and CCaaS options meter active login time. Flat per-user pricing suits steady, continuous staffing; per-minute pricing suits fluctuating usage.
Reports DR adds a disaster recovery layer for reporting data. This appears on the SC Business Intelligence w/Reports DR and Channel Business Intelligence w/DR options. It bills per user per month like the base Business Intelligence options. Details beyond this are not specified in the provided data; contact the vendor.
www.symbee.co
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Symbee Connect offers two types of Support options for Customers. The first option is for Symbee Connect Solutions and that is included with the Product. The second option is for AWS Partner Led Support for Amazon Connect that includes Symbee Connect Support in the package. You can select the support option you want during the initial sign up and can change at any time. For more information, please go to http//:symbeeconnect.com/support to review support options. Go to http://symbee.co/support for support options
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Symbee Connect
By Calabrio
By Genesys Cloud Services, Inc.
Top
25
In Contact Center, Business Intelligence & Advanced Analytics
Top
10
In Contact Center, CRM
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Channel Communication Support
Supports Voice (inbound, outbound, callback, direct agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels
Amazon Connect Integration
Integrates directly with Amazon Connect for contact center operations
Business Intelligence and Reporting
Provides real-time and historical business intelligence insights powered by Amazon QuickSight
Serverless Architecture
Built on 100% AWS Serverless infrastructure for scalability and reduced operational overhead
Unified Communications Integration
Built on Amazon Chime SDK with desktop integration enabling unified communications and direct access to contact center agents
Quality Management
Automated recording, evaluation, and reporting capabilities for interaction assessment and agent coaching
Workforce Management
Smart scheduling and forecasting functionality with dynamic employee engagement features for optimal agent allocation
Multichannel Analytics
Speech, desktop, and text analytics with AI-driven insights to uncover performance trends and customer sentiment
Amazon Connect Integration
Native integration with Amazon Connect for cloud-based contact center deployment and unified operations
Performance Monitoring
Real-time performance tracking and reporting to identify improvement opportunities and monitor agent metrics
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center software.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to deliver proactive, predictive, and hyper-personalized experiences across channels.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
All-in-one composable platform with productized capabilities including Core, Digital, AI, and WEM components with marketplace and ecosystem integration.
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
No security profile
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Standard contract
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No
Customer reviews
Computer Software
Symbe Keeps Deal Teams Aligned on Outcomes, ROI, and a Shared Narrative
Reviewed on Jul 31, 2026
Review provided by G2
What do you like best about the product?
Symbe is an amazing tool for putting a collaborative framework in place that helps all parties involved in a deal identify outcomes, measure ROI, and keep the solution narrative in one place. It also gives everyone a chance to stay engaged and contribute throughout the process.
The team is always available and resourceful whenever I need help building a more complex case.
The team is always available and resourceful whenever I need help building a more complex case.
What do you dislike about the product?
Nothing really to add, i'm a satisfied symbe user
What problems is the product solving and how is that benefiting you?
A measurable, trusted ROI case based on actual data, which can always be tweaked and adjusted to stay relevant to the specific case.
Rhys T.
Intuitive, Collaborative Experience That Helps Build a Strong Business Case
Reviewed on Jul 21, 2026
Review provided by G2
What do you like best about the product?
Very intuitive interface makes it easy for both our sales reps and our prospects to use
o The Collaborative nature ensures I'm engaging with my prospects to build their business case for change
o The Collaborative nature ensures I'm engaging with my prospects to build their business case for change
What do you dislike about the product?
Nothing I can think of at this time, it is a useful tool
What problems is the product solving and how is that benefiting you?
it is supplying direct roi measurments to my customer in an automated presentation
Information Technology and Services
Great Tool for Fast-Paced Value Selling
Reviewed on Jul 14, 2026
Review provided by G2
What do you like best about the product?
Great tool for fast-paced value selling and adding value
What do you dislike about the product?
None I can think of right now—some of the automations from the early days are now live. :)
What problems is the product solving and how is that benefiting you?
helps to arm my champion to sell internally when I am not in the room. Helps to build value, and ROI metrics
Lauren M.
Intuitive, Collaborative, and AI-Powered.
Reviewed on Jul 13, 2026
Review provided by G2
What do you like best about the product?
Intuitive interface makes it easy for both my prospects and I to use. Collaborative features ensures I'm engaging with my prospects to build their business case for change. AI features are great
What do you dislike about the product?
It would be great if you could add more supporting documents at a later stage to update the slides
What problems is the product solving and how is that benefiting you?
Symbe is helping establish a standardised approach to selling on value across my team
Jack L.
Customisable, Collaborative, and Backed by Excellent Support
Reviewed on Jun 26, 2026
Review provided by G2
What do you like best about the product?
3 things I'd highlight:
- Customisation and control - not all business cases are the same, but Symbe makes it easy for sellers to find the business case that works for their prospect and the narrative they are comfortable owning with their prospect
- Collaborative features ensures we're engaging with our prospects to build their business case for change
- Excellent support from the team - its been a big change for us as an organisation and the Symbe team have been heavily involved in helping to make it a successful
- Customisation and control - not all business cases are the same, but Symbe makes it easy for sellers to find the business case that works for their prospect and the narrative they are comfortable owning with their prospect
- Collaborative features ensures we're engaging with our prospects to build their business case for change
- Excellent support from the team - its been a big change for us as an organisation and the Symbe team have been heavily involved in helping to make it a successful
What do you dislike about the product?
Very few - I think for less experienced users getting confident in using the tool is a question of practice - its easy once you've tried it
What problems is the product solving and how is that benefiting you?
Pivoting from feature led to value led selling in our business
Establishing a lasting relationship with customers thats evidenced in value and outcomes
Increased average deal size, better win rates in larger more strategic and competitive deals, better retention rates
Establishing a lasting relationship with customers thats evidenced in value and outcomes
Increased average deal size, better win rates in larger more strategic and competitive deals, better retention rates