Sold by: Symbee ConnectÂ
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
Overview
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
Highlights
- Symbee Connect is a Global CCaaS Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Ooutbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
- Symbee Connect Business Intelligence (SCBI) is a 100% AWS Serverless Business Intelligence (BI) solution that is powered by Amazon QuickSight to provide both Real-time and Historical Business Intelligence (BI) Insights for the Amazon Connect.
- Symbee Connect Unison is a Global UCaaS Solution that is built on the Amazon Chime SDK and integrated with Amazon Connect through the Symbee Connect desktop. Symbee Unison can be deployed to support UCaaS Users and back-Office Support Teams that need Telephony as well as direct access to Contact Center Agents.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
SCC0 | SC Unison - UcaaS Proof of Concept (POC) | $0.00 |
SCC1 | SC Unison - UcaaS - per logged-in-minute/per hour | $0.096 |
SCC3 | SC Unison - UcaaS and Business Intelligence (BI) - per logged-in-minute/per hour | $0.171 |
SCO0 | SC Engage - CCaaS Proof of Concept (POC) | $0.00 |
SCO1 | SC Engage - CCaaS - per logged-in-minute/per hour | $0.096 |
SCO2 | SC Engage - CCaaS and Business Intelligence - per logged-in-minute/per hour | $0.171 |
SCBI0 | SC Business Intelligence (BI) - Proof of Concept (POC) | $0.00 |
SCBI1 | SC Business Intelligence (BI) for Amazon Connect - per user per month | $7.00 |
SCBI2 | SC Business Intelligence (BI) - for Amazon Connect w/Reports DR - per user per month | $13.00 |
CHC0 | SC Channel Unison - UcaaS Proof of Concept (POC) | $0.00 |
Vendor refund policy
Please submit request to support@symbee.co and put "Refund Request" in the Subject Line.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Symbee Connect offers two types of Support options for Customers. The first option is for Symbee Connect Solutions and that is included with the Product. The second option is for AWS Partner Led Support for Amazon Connect that includes Symbee Connect Support in the package. You can select the support option you want during the initial sign up and can change at any time. For more information, please go to http//:symbeeconnect.com/support to review support options. Go to http://symbee.co/support for support options
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Contact Center, Business Intelligence & Advanced Analytics
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10
In Contact Center, CRM
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multichannel Communication Support
Supports multiple communication channels including Voice, Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging
Business Intelligence Integration
Utilizes Amazon QuickSight for real-time and historical business intelligence reporting
Amazon Connect Native Integration
Direct integration with Amazon Connect platform for seamless contact center operations
Unified Communications Architecture
Built on Amazon Chime SDK with desktop integration for UCaaS and contact center agent access
Serverless Infrastructure
100% AWS Serverless solution leveraging cloud-native architecture for scalable deployment
Workforce Management
Advanced scheduling and resource allocation system with dynamic employee engagement capabilities
Multichannel Analytics
AI-driven analytics platform for performance trends, customer behavior, and sentiment analysis
Quality Management
Automated interaction recording, evaluation, and reporting system for performance monitoring
Speech Analytics
Sophisticated speech recognition technology for extracting insights from customer interactions
Contact Center Intelligence
Machine learning-powered system for transforming customer interaction data into actionable business intelligence
Microservices Architecture
Cloud-native platform built with microservices-based architecture enabling modular and scalable design
Omnichannel Communication
Supports unified customer interactions across multiple channels including voice, chat, email, and social platforms
AI-Powered Analytics
Integrated artificial intelligence capabilities for customer journey analytics and sentiment analysis
API-First Development
Open API development approach allowing flexible integration and customization of communication systems
Experience Orchestration
Advanced platform for connecting contextual interactions and delivering proactive, predictive customer engagement across marketing, sales, and service touchpoints
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
No security profile
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Standard contract
No
No
Customer reviews
0 ratings
0 AWS reviews
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77 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Craig M.
The cheat code for value based selling
Reviewed on Jul 18, 2025
Review provided by G2
What do you like best about the product?
If you know how to sell based on value in makes you unbelievably more efficient, productive and successful.
If you don't it's a great tool for learning, testing and developing.
It's amazingly helpful throughout the whole sales cycle and building champions.
The champion owns the business case, Symbe give them the power to make it theirs.
If you don't it's a great tool for learning, testing and developing.
It's amazingly helpful throughout the whole sales cycle and building champions.
The champion owns the business case, Symbe give them the power to make it theirs.
What do you dislike about the product?
Nothing really. It's you ng but sure will develop other capabilities
What problems is the product solving and how is that benefiting you?
Time spent calculating Why Anythings
Time in powerpoint :(
How to get champion to own the BC
Value hypothesis for PG
Time in powerpoint :(
How to get champion to own the BC
Value hypothesis for PG
Andy W.
Critical Sales Tool
Reviewed on Jul 18, 2025
Review provided by G2
What do you like best about the product?
Symbe has become a critical part of our sales process. It makes it incredibly easy to create tailored business cases for different types of customers, whether we’re selling into enterprise, mid-market, or new verticals.
The ability to build repeatable templates means we’re not reinventing the wheel each time, and the integration with HubSpot keeps everything tight and trackable. We’ve gone from “we think this is the value” to “let’s explore the value together.” That’s powerful.
Our team loves using it, and customers appreciate the transparency. Win-win.
The ability to build repeatable templates means we’re not reinventing the wheel each time, and the integration with HubSpot keeps everything tight and trackable. We’ve gone from “we think this is the value” to “let’s explore the value together.” That’s powerful.
Our team loves using it, and customers appreciate the transparency. Win-win.
What do you dislike about the product?
Nothing yet, really happy with the product and service
What problems is the product solving and how is that benefiting you?
Symbe is solving the challenge of building clear, credible, and customised business cases at scale—helping us speed up sales cycles, align earlier with customers on value, and build stronger, trust-based relationships throughout the process.
Computer Software
Great tool high-velocity value-selling
Reviewed on Jun 19, 2025
Review provided by G2
What do you like best about the product?
Symbe is super intuitive to use and allows me to communicate the value of our tools to customers in easy to understand value slides.
What do you dislike about the product?
Nothing I can think of during initial usage over 3 months.
What problems is the product solving and how is that benefiting you?
Symbe helps our team clearly communicate the value of our solutions and get quick customer input. We have a high-volume and high-velocity pipeline, Symbe lets us apply value-selling across our pipeline without needing to choose between deals
Christopher J.
Enahncing the Velocity sales experience with Symbe
Reviewed on Jun 14, 2025
Review provided by G2
What do you like best about the product?
We've been able to guide sellers to gather data and craft a value-based conversation from the first call using Symbe. It is a great tool to qualify out of deals that are not real, while focusing time and attention on the deals where our solution can make a big impact. It is easy to use and our sellers started winning deals with the tool in under 6 weeks.
What do you dislike about the product?
N/A. The Symbe team is a great partner to us and we've built a tool for our business that is purpose fit.
What problems is the product solving and how is that benefiting you?
Providing an easy to use value selling narrative to our velocity sellers.
kiran p.
Great for value based selling in Healthcare
Reviewed on Jun 10, 2025
Review provided by G2
What do you like best about the product?
Ease of Access - the visuals make it very easy to describe the potential ROI
Was easy for the sales team to adopt as part of their practice
Was easy for the sales team to adopt as part of their practice
What do you dislike about the product?
nothing I can think of, the product has been good
What problems is the product solving and how is that benefiting you?
NHS Trusts are very thoughtful of ROI. They have little money to invest so quick ROI calculations early in the sales cycle are important