Sold by: Canonical Group Limited
Ubuntu Advantage - Standard is Canonical's professional support package. Designed for Ubuntu workloads on AWS, it provides tooling, technology, and business-hours expertise. Ubuntu Advantage tiers are based on the size of your deployment and the support levels you need.
4.5
Overview
Ubuntu Advantage - Standard is Canonical's professional support package. Designed for Ubuntu workloads on AWS, it provides tooling, technology, and business-hours expertise. Ubuntu Advantage tiers are based on the size of your deployment and the support levels you need.
Highlights
- Access to Extended Security Maintenance for Ubuntu 14.04 LTS; Landscape, the SaaS systems management tool for using Ubuntu at scale; and the Canonical Livepatch Service, when using the generic kernel.
- 10x5 phone and ticket support for all packages in Ubuntu main and Canonical-maintained packages in backports and universe, except as defined in our service description. 2-hour to 2-business days response time (severity 1-4).
- Exclusive access to the Canonical Knowledge Base, an online library of articles on technical issues including security, migration and networking.
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
One-time $500 prepay for the first 17k instance hrs on the account. | $500.00 |
Once the prepay hrs are consumed, the service bills at this rate/hr. | $0.029 |
Vendor refund policy
Price for Standard tier (10x5) support: a one-time prepayment of $500, and $0.029 per hour thereafter. Cancellation can occur at any time, however the prepayment will be forfeited.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Ubuntu Advantage is the professional package of tooling, technology and expertise from Canonical, helping organisations around the world to manage their Ubuntu deployments. Ubuntu Advantage tiers are based on the size of your deployment and the support levels you need.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Canonical Group Limited
By Red Hat Limited
By Gigabits
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Extended Security Maintenance
Access to Extended Security Maintenance for Ubuntu 14.04 LTS, providing security updates beyond standard support lifecycle
Systems Management Platform
Landscape SaaS systems management tool for managing Ubuntu deployments at scale
Live Kernel Patching
Canonical Livepatch Service for applying kernel security updates without system reboot when using generic kernel
Technical Support Coverage
Phone and ticket support for packages in Ubuntu main repository and Canonical-maintained packages in backports and universe repositories with 2-hour to 2-business days response time across severity levels 1-4
Knowledge Base Access
Exclusive access to Canonical Knowledge Base containing technical documentation on security, migration, and networking topics
Security Patch Management
Delivery of Critical and Important Common Vulnerabilities and Exceptions (CVEs) security fixes and selected urgent priority bug fixes for RHEL 7.9
Extended Lifecycle Support Duration
Extended Life Cycle Support availability through May 31, 2029, providing security patches and updates beyond the standard end of maintenance date
Multi-Component Support Coverage
Maintenance support for RHEL for SAP Solutions including S4/HANA and RHEL High Availability and Resilient Storage add-ons
Non-Disruptive Deployment
Application of ELS Add-On to existing RHEL 7 instances without requiring reboot or redeployment
Integrated Security Analytics
Red Hat Insights integration for integrated analytics and remediation capabilities included with the operating system
Automatic Storage Expansion
Root partition and filesystem automatically expands at boot for volumes larger than 8 GiB, enabling seamless scalability without manual intervention.
Enhanced Network Performance
Preconfigured with Elastic Network Adapter (ENA) support for optimized network performance on AWS infrastructure.
Security Framework
Includes AppArmor and secure boot mechanisms to provide advanced protection against unauthorized access and security threats.
Package Management System
APT package manager provides streamlined access to thousands of open-source applications available in Ubuntu repositories.
Long-Term Support and Updates
Ubuntu 18.04 LTS provides security updates and patches for five years from release, with all security updates included at the release date.
Standard contract
No
No
Customer reviews
reviewer2816721
Hosting websites and databases has become cost‑effective and supports long‑term cloud growth
Reviewed on Apr 17, 2026
Review from a verified AWS customer
What is our primary use case?
I use Ubuntu Linux 22.04 LTS for website hosting and for application stacks like Apache and MySQL. I am using Ubuntu Linux 22.04 LTS for hosting my website, and for the database, I use MySQL to host the application and get the response from the MySQL database.
I use Ubuntu Linux in different fields including cloud and virtualization, containerization, database management, file and network sharing, and development and DevOps. I use Ubuntu Linux for my AWS application, as Ubuntu Linux Server is used for heavily utilized hosting websites, databases, and cloud applications.
What is most valuable?
The best feature of Ubuntu Linux is that it serves as a base for private cloud and public cloud VMs for AWS.
It is very useful to use Ubuntu Linux with its GUI-based and CLI modes; the commands are very lightweight, and it is much more feasible for me with its long-term support.
Ubuntu Linux provides business advisory consultancy for business purposes and enables the smooth running of my website hosting to meet all business purposes.
My experience with pricing, setup cost, and licensing is good because I am using the freeware version.
What needs improvement?
The user experience on Ubuntu Linux is very good, so I believe there is no need for improvement.
For how long have I used the solution?
I have been using Ubuntu Linux for the last five years.
What do I think about the stability of the solution?
Ubuntu Linux is definitely stable.
What do I think about the scalability of the solution?
Ubuntu Linux is widely used for business purposes including app storage, development, and staging environments. From my perspective as a user, I would rate Linux at eight points for its high scalability and greater relevance and advantage in terms of adherence, cost-saving, desktop compatibility, cloud server dominance, and wide industry adoption. I believe it is good for new users as well as for experienced people.
How are customer service and support?
Customer support for Ubuntu Linux was very good.
Which solution did I use previously and why did I switch?
Before Ubuntu Linux, I was using Windows applications for application purposes. However, because of its lightweight and user-friendly environment, I am now using Ubuntu Linux 22.04 LTS for all relevant business purposes.
How was the initial setup?
Ubuntu Linux Pro version provides 20 years of security maintenance, including kernel patching and compliance with standards such as FIPS and CIS, making it cost-effective. It is open-source and free, which is already beneficial for business purposes and for running any environment.
What about the implementation team?
I have reduced staff because I am using a centralized server to manage it with Ubuntu Linux.
What was our ROI?
By using Ubuntu Linux on the cloud, I am reducing costs by at least 22 percent by providing a feasible and secure environment.
Which other solutions did I evaluate?
I was not using another solution. I am new to this environment, so this is very relevant based on my experience.
What other advice do I have?
I would rate Ubuntu Linux an eight.
I provide the rating of eight because Ubuntu Linux is heavily used for business purposes with different benefits. For example, private users and small businesses can register, and the Hardy Heron release in April has led to wide industry adoption, server dominance, cloud, desktop compatibility, cost savings, and management tools.
I deploy Ubuntu Linux on an on-premises cloud as well as AWS public cloud. I use Amazon Web Services, the AWS cloud, for my public cloud deployment.
My overall review rating for Ubuntu Linux is eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Martin Prous
Discovering extensive documentation and seamless software integration elevates daily operations
Reviewed on Jun 23, 2025
Review from a verified AWS customer
What is our primary use case?
Ubuntu Linux is my operating system for daily use, and because I am related to networking operations, I prefer Linux over Windows. The FortiClient in Windows is very limiting and the IT department most of the time doesn't know how to open certain ports or are very limited in their skills with FortiClient, so I have more freedom to open ports and run some services with it.
What is most valuable?
One of the best features of Ubuntu Linux is that if I need something, I just download it. Everything I need I could search for on the net and just download it and use it, whereas Windows is more problematic.
Ubuntu Linux's rapid support and extensive documentation are fine to me. Every time I need to do something, I find well-explained documentation about the process, so I have no complaints about the documentation or the info about how to do it.
What needs improvement?
I always use just the LTS versions of Ubuntu Linux, but I found recently some software that needs the 20.04 version, which is out of the support lifecycle, and those systems are needed by us, causing a problem when I tried to upgrade. The systems stopped working and it was a disaster, as they support the LTS but the old ones, and when I need to update some packages, they are out of the support system support cycle.
For how long have I used the solution?
I have used Ubuntu Linux for maybe 12 years.
How are customer service and support?
I have never rated the support or customer service of Ubuntu Linux as I have never used it.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing for Ubuntu Linux is that I always use the free version, so I never paid for any installations or support.
What other advice do I have?
I have not used Ubuntu Linux's cloud-init capabilities for configuring or managing instances in cloud environments.
I don't know of any things that could be better with Ubuntu Linux, as everything works fine.
On a scale of one to ten, I would rate Ubuntu Linux a 10 plus.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Azaz Qurershi
Using workstation features effectively with enhanced security
Reviewed on May 14, 2025
Review provided by PeerSpot
What is our primary use case?
I use Ubuntu Linux as a workstation to check my emails, to connect to people, to use Teams, to send mails, and to browse everything, similar to how we use Windows.
I use Ubuntu Linux as a replacement for Windows for everything. I use Teams, emails, Zoom, AnyDesk, and UltraViewer on it.
What is most valuable?
For system administration, I find it useful to connect to my Linux servers directly from the command line, and I create my virtual machines using VMware Workstation.
In terms of security, I am satisfied with Ubuntu Linux and I can rely on its security features more than I can with Windows.
What needs improvement?
There might be some features or limitations I would want to see improved, but I cannot think of any specific ones right now. It is easy to use.
The booting of Ubuntu Linux should be faster because I only have two minutes when I have calls, so it should complete more quickly.
For how long have I used the solution?
I have been working with Ubuntu Linux for four years.
What was my experience with deployment of the solution?
I have not faced any challenges with Ubuntu Linux such as integration or any other challenges.
What do I think about the stability of the solution?
I have not faced any challenges with Ubuntu Linux such as integration or any other challenges.
What do I think about the scalability of the solution?
I have not faced any challenges with Ubuntu Linux such as integration or any other challenges.
What other advice do I have?
I have not used Ubuntu Linux for AI as yet. My total rating for Ubuntu Linux is 9.
reviewer2023968
Focus on system enhancements to improve usability
Reviewed on May 13, 2025
Review provided by PeerSpot
What is our primary use case?
Can you describe some of the use cases for this product and where or how it is used?
What is most valuable?
What are some of the most valuable features in your opinion with Ubuntu Linux?
What needs improvement?
What areas could be improved with Ubuntu Linux in your opinion?
Where can they continue to improve and where can they focus their energy moving forward regarding improvements?
What was my experience with deployment of the solution?
Since you mentioned it was easy to install, how long does it take to deploy the product?
Can one person complete the deployment?
How are customer service and support?
How would you rate their customer service or the technical support with Ubuntu Linux? Have you ever used it?
There is substantial documentation and community support available.
Which solution did I use previously and why did I switch?
What would you say are some main differences between Ubuntu Linux and other Linux products that you have used?
What about the implementation team?
Are you the only one who is maintaining it, or how many people maintain the product?
What was our ROI?
Can you describe any cost savings or productivity boosts you have realized by using Ubuntu Linux?
What's my experience with pricing, setup cost, and licensing?
What are your thoughts on how Ubuntu Linux is priced?
Which other solutions did I evaluate?
Is CentOS something you used recently in the last year?
What other advice do I have?
Do you still have experience with Windows and Linux products?
Which Linux products are you familiar with? Is it Ubuntu Linux, SUSE, Rocky, or some others?
Does it require a lot of maintenance?
How does Ubuntu Linux support your AI or machine learning projects?
Would you recommend Ubuntu Linux to others and why?
Prashanth D
Facilitate remote troubleshooting with built-in package support
Reviewed on Apr 30, 2025
Review provided by PeerSpot
What is our primary use case?
Most of our customers use Ubuntu Linux to host their websites. We configure Apache or Nginx and troubleshoot them. If their applications are down, we check the servers. If the server goes down or there is an issue, we look into them.
What is most valuable?
Ubuntu Linux is user-friendly through the command line. The packages inside the repository are built-in, which allows for easy installation from the server environment without relying on third-party applications. Additionally, Ubuntu Linux supports remote troubleshooting via SSH, allowing connection from anywhere, which is beneficial for troubleshooting server issues.
What needs improvement?
We face minor issues with the regular upgrade; manual upgrades are required. There have been network configuration issues, specifically with netplan.yaml. Unlike CentOS, Ubuntu Linux lacks an easily accessible inbuilt repository where dependencies or packages are easily found.
For how long have I used the solution?
I have been working with Ubuntu Linux for about one and a half years.
What was my experience with deployment of the solution?
Deploying on-premises can take about twenty minutes, but with a good network, it can be faster. For cloud deployments via our jump servers, it takes less than ten minutes.
What do I think about the stability of the solution?
I have had no issues with the stability of Ubuntu Linux.
What do I think about the scalability of the solution?
I find Ubuntu Linux scalable with no complaints.
How are customer service and support?
The support can be tough as immediate answers are not always available. However, Ubuntu Linux has a comprehensive knowledge base for self-help.
Which solution did I use previously and why did I switch?
We have experience using CentOS. It allows direct root login, offering root privileges immediately.
How was the initial setup?
The initial setup of Ubuntu Linux is easy.
What's my experience with pricing, setup cost, and licensing?
The cost is not much, and I am not sure about the licensing cost because a separate team handles it.
Which other solutions did I evaluate?
We have used CentOS and are familiar with it.
What other advice do I have?
I would recommend using Ubuntu Linux as it is easy to handle. The biggest benefit is the ability to connect through SSH for remote troubleshooting. My total rating for Ubuntu Linux is ten out of ten.