Sold by: Sift
Sift is the AI-powered fraud platform delivering identity trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including Hertz, Yelp, and Poshmark rely on Sift to unlock growth and deliver seamless consumer experiences.
Overview
Sift Dispute Management is an AI-powered platform that simplifies and automates chargeback handling across the entire dispute lifecycle; helping digital businesses combat rising fraud and chargeback costs with speed and precision.
With Sift, dispute analysts and finance teams can increase win rates, reduce time-to-submission, and reclaim more revenue through automation and machine-learning recommendations. Dynamic evidence templates, workflow automation, and collaboration tools ensure consistent, on-time responses while freeing teams from manual processes.
Core capabilities include:
Unified Dispute Console: Track every case with real-time visibility, sortable queues, and automated reminders.
Evidence Builder & Templates: Generate compliant, reason-code-specific evidence packages with version control and redaction tools.
ML-Powered Recommendations: Leverage AI-driven insights to improve evidence quality, predict outcomes, and optimize win rates.
Automation & Workflows: Auto-triage cases, assign analysts, attach standard evidence, and meet SLAs automatically.
Integrations: Connect directly to payment gateways, PSPs, CRM, and data warehouse systems for seamless data flow.
Reporting & Analytics: Monitor dispute outcomes, analyst productivity, and reclaimed revenue through customizable dashboards.
For custom pricing, EULA, or a private contract, please contact marketplaces@siftscience.com , for a private offer.
Highlights
- Increase Win Rates and Reclaimed Revenue: ML-powered recommendations and automation drive higher success rates and faster resolutions.
- Centralize Operations and Improve Productivity: Unified console consolidates dispute workflows, templates, and evidence management in one place.
- Automate and Scale Dispute Management: Reduce manual effort with smart rules, auto-triage, and configurable integrations across payment systems.
Details
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Sift Platform | Sift is the AI-powered fraud platform delivering identity trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including Hertz, Yelp, and Poshmark rely on Sift to unlock growth and deliver seamless consumer experiences. | $10,000.00 |
Dimensions summary
This listing sells access to the Sift Platform through a single contract dimension priced in Units. You buy a set quantity of Units for your committed term, rather than choosing between tiers or instance sizes. The Dispute Management focus helps you mitigate chargeback losses, prioritize high-value chargebacks, and build responses. Because pricing rests on one Unit-based dimension, your cost scales with the number of Units you commit to. To size the right Unit quantity for your transaction and dispute volume, work with the vendor.
Top-of-mind questions for buyers
The marketplace listing prices access in Units but does not define what a single Unit maps to in transaction or dispute terms. Your Unit count typically reflects your processing and dispute volume. To confirm how Units are measured and counted for your case, work with the vendor.
Dispute Management helps you mitigate chargeback losses and protect revenue. A streamlined process lets teams prioritize high-value chargebacks and build responses. It also uses dispute data ingestion to extend fraud defenses. Higher chargeback and dispute volume generally means you commit to more Units.
Cost rests on one Unit-based dimension, so your bill scales with the number of Units you commit to for the term. Growth beyond your committed Units is not handled automatically by the table. To adjust your Unit quantity as volume changes, work with the vendor.
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Vendor refund policy
All fees paid are for the applicable committed subscription terms and unless otherwise noted in our Sift Terms of Service found here: https://sift.com/legal-and-compliance/tos , are non refundable.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Sift offers the following support structure designed to assist you with our products and features:
Developer Resources: Access comprehensive documentation, guides, and tools at the Sift Developer Hub: https://developers.sift.com/
Contact Us: For questions, technical issues, or support inquiries, please reach out to us directly at marketplaces@siftscience.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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