Sold by: TeamViewer
Deployed on AWS
Digitalize and streamline processes for your frontline workforce with TeamViewer Frontline
Increasing the productivity of frontline workers creates massive potential for cost savings. Decreasing the error rates in logistics, production, and assembly processes boosts the quality, improves customer satisfaction, and saves you costs, too.
4.3
Overview
THE REVOLUTION: A TRULY CONNECTED WORKFORCE
TeamViewer Frontline is a fully integrated industrial augmented reality (AR) platform that empowers frontline workers with visual, interactive, and immersive productivity solutions for work processes along the entire value chain. By providing frontline workers with digital tools and real-time data, they are able to work more efficiently and effectively creating a truly connected workforce.
TeamViewer Frontline enables any organization to digitalize industrial processes and create workflows for warehouse and logistics, assembly, quality assurance, and maintenance as well as field service across all industries. The platform allows users to model, manage and deploy work processes as visual and interactive AR workflows on wearable and mobile devices.
The TeamViewer Frontline platform includes Frontline Creator, Frontline Workplace, and Frontline Command Center.
With TeamViewer Frontline, companies can:
- Improve process speeds and productivity by up to 40%.
- Reduce error rates with up to 100% output accuracy.
- Ramp up employees faster and decrease onboarding times.
- Build a more satisfied and connected workforce.
TeamViewer Frontline use Cases Along the Entire Value Chain
- Digitalize logistics processes with vision-picking.
- Augment manufacturing processes with digital workflows.
- Digitalize inspection and maintenance procedures with inspect-by-vision.
- Virtually troubleshoot issues from anywhere with expert remote assistance.
Highlights
- Centralized management platform for TeamViewer Frontline augmented reality and connected worker deployments.
- Manage users, devices, workflows, and operational content across manufacturing, logistics, maintenance, and field service environments.
- Enterprise-ready architecture with scalable administration, monitoring, and integration capabilities for industrial digital transformation projects.
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 26.04 LTS
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
TeamViewer Frontline Users | User based pricing | $0.001 |
Vendor refund policy
Refund available within 7 days of a new purchase
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Initial AWS Marketplace release of TeamViewer Frontline Command Center 4.40.
DB: mariadb from 11.8.6-MariaDB, client 15.2 for debian-linux-gnu (x86_64) OS: Ubuntu 26.04 LTS
Additional Information
Product documentation and additional information are available at: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-frontline/installation-and-configuration/frontline-command-center/prerequisites/
Additional details
Usage instructions
TeamViewer Frontline Command Center is delivered as a preconfigured Amazon Machine Image (AMI) running on Ubuntu.
Deployment Instructions
- Subscribe to the product through AWS Marketplace.
- Launch an EC2 instance using the recommended instance type.
- Configure the security group to allow inbound HTTPS (443), HTTPS (8080, 8180) and SSH (22) access.
- Connect to the instance using SSH and the Ubuntu user account.
- Adjust parameter xserver.url.external.http in /var/data/frontline/config/configuration/xserver.properties
- Restart service sudo systemctl restart frontline
- Validate access to server URL ( xserver.url.external.http )
- Find the SYSADMIN password in /var/data/frontline/logs/server/frontline.log. Search for "YOUR GENERATED SYSADMIN PASSWORD:"
- Complete the initial application configuration according to your organization's requirements.
- Create and configure users, roles, devices, workflows, and integrations as needed.
Best Practices
- Use HTTPS for all production deployments.
- Assign an Elastic IP address or DNS hostname for stable access.
- Configure backups and monitoring according to your organization's policies.
- Restrict SSH access to trusted IP addresses whenever possible.
- Keep the operating system and application updated with approved releases.
Support
For product documentation and support resources, visit: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-frontline/installation-and-configuration/frontline-command-center/prerequisites/
Resources
Vendor resources
Support
Vendor support
Support is provided by TeamViewer Frontline Support Services.
Support Portal: https://www.teamviewer.com/ Documentation: https://www.teamviewer.com/en/frontline/ Business Hours: Standard business support according to customer agreement. For technical issues, deployment assistance, upgrades, and operational support, customers may contact TeamViewer through the support portal or their assigned customer success representative.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
TeamViewer Frontline is an industrial augmented reality (AR) platform that empowers frontline workers with the data and digital tools they need to do their jobs more efficiently and effectively. Companies can digitalize and streamline processes for the frontline workforce with augmented reality workflows seamlessly integrated with wearables and mobile devices speeding up processes, decreasing error rates, improving quality and saving costs across the entire value chain. Contact the TeamViewer team for price negotiation.
Software Associated with this Service: TeamViewer for Frontline Workers.
TeamViewer Frontline Professional Services are essential to customize, deploy and roll out the TeamViewer for Frontline Workers Saas product.
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Customer reviews
Gopi C.
Good to for accessing others systems remotely
Reviewed on Nov 16, 2023
Review provided by G2
What do you like best about the product?
That i can access anytime with no interfere accessing computer and others acreen and i can do job done
What do you dislike about the product?
Requires code and installation. This needs upgrade to better feature when sharing screen
What problems is the product solving and how is that benefiting you?
Assist other computer screen and enters remotely
Vern H.
Works but still flaky at times
Reviewed on Nov 09, 2023
Review provided by G2
What do you like best about the product?
It was a good experience to try but the bugs need to be worked out
What do you dislike about the product?
Flaky at times and will freeze and force to restart
What problems is the product solving and how is that benefiting you?
It wasn't to solve an issue, just trying it out to see if there were any benefits
Fayaz A.
RMM like no other + AR assist makes it out of this world!
Reviewed on Oct 31, 2023
Review provided by G2
What do you like best about the product?
The AR assist has been the best addition on top of my Team Viewer account. The experience in Remote monitoring has become a lot more fun. It makes it so much easier to handle our clients in Augmented reality. Support has been great as well.
What do you dislike about the product?
It's a great tool. There is nothing I would say I don't like about it. Maybe the animations can be better.
What problems is the product solving and how is that benefiting you?
No more field visits! Everything is now in AR! Couldn't ask for more
fayaz a.
Best A assistant
Reviewed on Oct 27, 2023
Review provided by G2
What do you like best about the product?
It fixes the problems with the PC, equipment, machinery, and tech with a simple video connection. Cut costs, help employees faster, and Extend the power of TeamViewer by moving from on-device to real-world support.
What do you dislike about the product?
Absolutely nothing, It is a great tool and loving it
What problems is the product solving and how is that benefiting you?
It helps us solve network connection problems, configure routers or switches, and troubleshoot problems with printers, scanners, or other peripherals.
Karthik C.
Life saviour in the hybrid work culture
Reviewed on Oct 27, 2023
Review provided by G2
What do you like best about the product?
It's too quick to connect with the remote device. It's easier to connect either with Laptop or Mobile device that helps with on the go. Setting up was super easy. Few clicks and not much of fuss. Better image quality and easier to identify.
What do you dislike about the product?
For additional add ons and integration we would need to pay more. Reporting is little complex
What problems is the product solving and how is that benefiting you?
We are a hybrid model post covid. It's really easy to connect with the remote devices. It's super easy to guide the users with the annotations and free hand-drawing features. It saves a lot of our time in assisting our customers to resolve their queries quick. Our SLAs have improved massively and the headache of guiding users on how to connect to the remote device has been vanished with the one click session request.