Sold by: TeamViewer
Secure Enterprise Remote Access and Support, Reimagined for Next-Gen Experiences
4.3
Overview
Organizations are leveraging the power of remote connectivity to provide staff with the support they need to stay on top of their work. And happy employees mean happy customers.
Unlock the power and potential of remote connectivity in your organization today: TeamViewer Tensor support Secure, scalable enterprise support solution for all your IT and embedded devices. Tensor Embedded enhances your after-sales experience by enabling your in-house technicians to train, assist, and support your customers effectively, efficiently, and agilely.
Why does your organization need TeamViewer Tensor?
360 degree security for your enterprise: Tensor is built with enterprise-grade security in mind to give you full control over every incoming and outgoing connection.
Even wider remote device support: Tensor allows remote support across all user scenarios and device types to ensure all your enterprise devices are covered.
Scale as your business expands: As your business grows, Tensor is ready to grow with you. Scale up by providing support from mobile devices to traditional PCs to IoT devices. Governance and compliance: TeamViewer Tensor provides you with a 360-degree auditing and logging functionality so that you can track all activity performed on any device. This helps protect you from abusive claims and makes your business more compliant.
Classical IT and extended OT use cases: Companies that have a large digital footprint can leverage TeamViewer Tensor for both their classical IT support needs and emerging OT support for embedded devices.
Simplify and make your support experiences intuitive: Instantly add remote support and remote access capabilities to any enterprise ITSM application with the TeamViewer Integration Suite.
Highlights
- Give and get support while securing and simplifying safety: Connect to any PC, smartphone, or embedded device in your enterprise, all from one screen. Protect your fleet of IT and embedded devices with enterprise-grade security and control what goes in or out.
- Anything and anywhere access: Enable hybrid IT to ensure work gets done by everyone from anywhere.
- Sustainable and green: Meet environment, social, and governance (ESG) goals by reducing your carbon footprint and operational costs.
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
TeamViewer Tensor | For informational purposes only and does not reflect actual pricing. Please contact Rachael.Wright@teamviewer.com for pricing and to learn more about what's included in our Tensor plans. | $0.001 |
Dimensions summary
This listing shows a single line item, TeamViewer Tensor (Units), which is informational only and does not reflect actual pricing. There are no separate tiers, instance sizes, or usage add-ons to compare on AWS Marketplace. Tensor is sold as a fully customized enterprise license, so the scope and cost depend on your organization's needs. To get pricing and learn what your plan includes, you contact the vendor directly at the email address listed. No dollar amount or billing quantity is set through the Marketplace table itself.
Top-of-mind questions for buyers
It is an informational placeholder only and does not set an actual price or quantity. Tensor is sold as a fully customized enterprise license. You contact the vendor at the listed email to receive pricing and confirm what your plan includes.
Access is defined by named user roles. A Tensor Agent is one person with a personalized login using the full feature set. A Tensor Light Agent is also a personalized login but limited to 20 connections per calendar month. One Agent must hold company administrator permission.
Some capabilities are add-ons layered onto the base license. These include DEX Essentials, Mobile SDK, and the Enterprise Integrations Package. Single sign-on, conditional access, multitenancy, and auditability come with the license. Since the license is fully customized, the vendor confirms your exact scope and cost.
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Vendor refund policy
Refunds are not applicable.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Fully supported, enterprise-grade software. For support or pricing information, contact Jennifer Tong via email at jennifer.tong@teamviewer.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Gopi C.
Good to for accessing others systems remotely
Reviewed on Nov 16, 2023
Review provided by G2
What do you like best about the product?
That i can access anytime with no interfere accessing computer and others acreen and i can do job done
What do you dislike about the product?
Requires code and installation. This needs upgrade to better feature when sharing screen
What problems is the product solving and how is that benefiting you?
Assist other computer screen and enters remotely
Vern H.
Works but still flaky at times
Reviewed on Nov 09, 2023
Review provided by G2
What do you like best about the product?
It was a good experience to try but the bugs need to be worked out
What do you dislike about the product?
Flaky at times and will freeze and force to restart
What problems is the product solving and how is that benefiting you?
I t wasn't to solve an issue, just trying it out to see if there were any benefits
Fayaz A.
RMM like no other + AR assist makes it out of this world!
Reviewed on Oct 31, 2023
Review provided by G2
What do you like best about the product?
The AR assist has been the best addition on top of my Team Viewer account. The experience in Remote monitoring has become a lot more fun. It makes it so much easier to handle our clients in Augmented reality. Support has been great as well.
What do you dislike about the product?
its a great tool. there is nothing i would say i dont like about it. Maybe the animations can be better.
What problems is the product solving and how is that benefiting you?
No more field visits! Everything is now in AR! Couldn't ask for more
fayaz a.
Best A assistant
Reviewed on Oct 27, 2023
Review provided by G2
What do you like best about the product?
It fixes the problems with the PC, equipment, machinery, and tech with a simple video connection. Cut costs, help employees faster, and Extend the power of TeamViewer by moving from on-device to real-world support.
What do you dislike about the product?
Absolutely nothing, It is a great tool and loving it
What problems is the product solving and how is that benefiting you?
t helps us solve network connection problems, configure routers or switches, and troubleshoot problems with printers, scanners, or other peripherals.
Karthik C.
Life saviour in the hybrid work culture
Reviewed on Oct 27, 2023
Review provided by G2
What do you like best about the product?
It's too quick to connect with the remote device. It's easier to connect either with Laptop or Mobile device that helps with on the go.
Setting up was super easy. Few clicks and not much of fuss.
Better image quality and easier to identify.
Setting up was super easy. Few clicks and not much of fuss.
Better image quality and easier to identify.
What do you dislike about the product?
For additional add ons and integration we would need to pay more.
Reporting is little complex
Reporting is little complex
What problems is the product solving and how is that benefiting you?
We are a hybrid model post covid. It's really easy to connect with the remote devices.
It's super easy to guide the users with the annotations and free hand-drawing features. It saves a lot of our time in assisting our customers to resolve their queries quick.
Our SLAs have improved massively and the headache of guiding users on how to connect to the remote device has been vanished with the one click session request.
It's super easy to guide the users with the annotations and free hand-drawing features. It saves a lot of our time in assisting our customers to resolve their queries quick.
Our SLAs have improved massively and the headache of guiding users on how to connect to the remote device has been vanished with the one click session request.