Sold by: Gyst Technologies
Deployed on AWS
Customer-hosted AI-powered analytics for existing Amazon Connect IVRs and voicebots.
Overview
Gyst Analytics is an AI-powered analytics layer for existing Amazon Connect IVRs and voicebots. It helps contact centers identify where callers struggle, retry, transfer, or abandon so teams can improve self-service and reduce avoidable agent minutes without replacing their current platform. This AMI listing is for organizations that require customer-hosted deployment and operational control in their own AWS environment.
The solution analyzes caller behavior across IVR, IVA, and voice self service journeys, including prompts, intents, paths, repeats, no input and no match behavior, transfers, abandons, and completion issues. Teams can use these insights to identify friction points, prioritize prompt and routing improvements, validate optimization opportunities, and measure impact over time.
The AMI deployment runs in the customer AWS environment and works alongside existing Amazon Connect flows. Gyst Analytics is the read only analytics entry point for organizations that want to understand where self service breaks down before making broader runtime optimization changes.
Highlights
- Identify the highest-friction points in Amazon Connect voice self-service and see what to fix first.
- Improve containment and reduce unnecessary transfers with analytics tied to real caller behavior.
- Deploy alongside your existing platform with privacy-safe analytics and no rip-and-replace.
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Win2025 Base
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
GA Small | Gyst Analytics deployment for smaller production or evaluation workloads. | $59,500.00 |
GA Medium | Gyst Analytics deployment for standard production workloads. | $109,500.00 |
GA Large | Gyst Analytics deployment for higher-volume production workloads. | $199,500.00 |
Dimensions summary
You buy Gyst Analytics as a customer-hosted deployment through an Amazon Machine Image (AMI) that runs in your own AWS environment. Pricing is organized into three deployment sizes based on workload volume. GA Small fits smaller production or evaluation workloads. GA Medium fits standard production workloads. GA Large fits higher-volume production workloads. Each size is billed as a contract, and you pick the one matching your call volume. All three deliver the same turn-level analytics; they differ only in the scale of workload they support. Underlying AWS, telephony, and platform usage are billed separately.
Top-of-mind questions for buyers
Your call volume decides the fit. GA Small suits smaller production or evaluation workloads. GA Medium fits standard production workloads. GA Large fits higher-volume production workloads. All three deliver the same turn-level analytics. They differ only in the scale of workload each supports. Pricing is per voice application.
Your contract price covers the Gyst Analytics deployment only. It excludes underlying AWS charges, telephony, LLM usage, and other platform usage. Because this is a customer-hosted image running in your own AWS environment, you pay separately for the compute and infrastructure resources it consumes.
You get turn-level report data showing what happened at each conversation step. This includes prompt performance, retries, errors, timeouts, transfers, containment, and caller-response patterns. Teams use this evidence to find friction points, prioritize fixes, and validate changes before broader rollout. The deployment also includes configuration and validation support.
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Vendor refund policy
Refund requests must be submitted to teamgyst@gysttechnologies.com within 30 days of the applicable charge and must include your AWS account ID, product name, order details, and reason for the request. Except as required by law, refunds are not guaranteed and are issued only at our sole discretion. No refunds are available after contract activation except for verified billing errors or approved service-related exceptions.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
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Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Initial AWS Marketplace AMI release for Gyst Analytics. Includes Windows-based GA deployment with browser-accessible reporting and admin configuration. Supports customer-hosted deployment on AWS with GA feature set aligned to current AMI packaging.
Additional details
Usage instructions
Launch the AMI in a supported AWS Region using the recommended instance type or larger. Connect via RDP as Administrator, complete initial instance startup, then access the Gyst Analytics web interface over HTTPS in a browser. Configure customer-specific settings as needed after launch.
Support
Vendor support
Implementation support is provided remotely for deployment, configuration, activation, and initial production setup. Support includes email-based technical assistance for installation, AMI launch issues, configuration questions, report access setup, and runtime troubleshooting during normal business hours. Buyers receive onboarding guidance and product documentation as part of implementation. https://www.gysttechnologies.com/contact
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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