Sold by: Gyst Technologies
Deployed on AWS
AI-powered analytics for existing Amazon Connect IVRs and voicebots.
Overview
Gyst Analytics is an AI-powered analytics layer for existing Amazon Connect IVRs and voicebots. It helps contact centers identify where callers struggle, retry, transfer, or abandon so teams can improve self-service and reduce avoidable agent minutes without replacing their current platform. This SaaS listing is the lighter, analytics-first path for teams that want faster evaluation and a lower-friction starting point.
The solution provides privacy safe turn level behavioral analytics for prompts, intents, paths, repeats, no input and no match behavior, abandons, transfers, and completion issues. Teams can use these insights to identify friction hotspots, prioritize improvements, validate optimization opportunities, and measure impact over time.
Gyst Analytics works alongside an existing Amazon Connect environment and does not require replacing the current contact center platform. The SaaS model gives teams a low lift way to analyze caller journeys, improve containment planning, reduce unnecessary agent minutes, and build a data backed roadmap for better self service performance.
Highlights
- Identify the highest-friction points in Amazon Connect voice self-service and see what to fix first.
- Improve containment and reduce unnecessary transfers with analytics tied to real caller behavior.
- Use a lower-lift SaaS deployment path with privacy-safe analytics and no rip-and-replace.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
GA Small | Gyst Analytics deployment for smaller production or evaluation workloads. | $42,250.00 |
GA Medium | Gyst Analytics deployment for standard production workloads. | $78,250.00 |
GA Large | Gyst Analytics deployment for higher-volume production workloads. | $142,250.00 |
Dimensions summary
You buy this product on an annual contract, priced per voice application. The three options — GA Small, GA Medium, and GA Large — are deployment sizes for the same analytics service. You pick the size based on your workload volume. GA Small fits smaller production or evaluation workloads. GA Medium fits standard production workloads. GA Large fits higher-volume production workloads. All three cover the same turn-level analytics; you scale up by moving to a larger size. Pricing excludes underlying AWS, telephony, and related platform usage. Private offers and multi-application or multi-year pricing are available on request.
Top-of-mind questions for buyers
Pricing is set per voice application. One unit maps to a single voice application you deploy analytics for. If you run several voice applications, you pay for each one. Multi-application pricing is available on request. GA Small, Medium, and Large differ by workload volume, not by how a unit is counted.
The contract price covers the Gyst Analytics service only. It excludes underlying AWS charges, telephony, large language model usage, and other platform usage. You pay those separately based on your own consumption. Budget for these on top of the deployment size fee you select.
You move to a larger deployment size to handle higher volume. GA Small suits smaller production or evaluation workloads, GA Medium suits standard production, and GA Large suits higher-volume production. All three deliver the same turn-level analytics. Changing size is a manual choice, not an automatic overage charge.
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Vendor refund policy
Refund requests must be submitted to teamgyst@gysttechnologies.com or through https://www.gysttechnologies.com/contact within 30 days of the applicable charge and must include your AWS account ID, product name, order details, and reason for the request. Except as required by law, refunds are not guaranteed and are issued only at our sole discretion. No refunds are available after contract activation except for verified billing errors or approved service-related exceptions.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
teamgyst@gysttechnologies.com https://www.gysttechnologies.com/contact Business-hours support for onboarding, configuration, and troubleshooting. We provide implementation guidance, issue triage, and product support for Gyst Analytics SaaS deployments.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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