Sold by: Moveworks
Deployed on AWS
The AI Assistant platform for your entire workforce to search and act across all business systems
4.4
Overview
Moveworks is the AI Assistant platform for your entire workforce that delivers search and action across all your business applications.
Employees spend 30-40% of their time searching for information, bouncing between systems to find and get things done. As enterprises adopt point solutions for each AI use case - HR, sales, and beyond - AI vendor sprawl takes root. Finally, developers struggle to build new AI solutions because of clunky, old technology.
The Moveworks AI Assistant makes it easy to find information and automate workflows across systems. It securely handles common requests across HR, IT, Finance, and more.
Highlights
- In addition to the universal AI Assistant, Moveworks also provides the ability to create use cases that go deep in specific domains or types of tasks. Think of a RFP writing assistant, a prospecting buddy, or a personal AI chief of staff, all within the same platform powering search and automation for the entire workforce.
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
1,000-2,500 users | Price per user per year | $150.00 |
Vendor refund policy
Please contact us.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Moveworks provides both implementation and ongoing support through a dedicated customer success team. Implementation consists of configuration, rigorous testing, launch preparation and comms. Ongoing post-implementation support includes strategic account planning, use case development, analytics and insights, and ongoing learning opportunities. Additionally, there is Moveworks Academy and public-facing Documentation. Existing customers can contact their dedicated customer support team by submitting a case on to support@moveworks.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Moveworks
By IBM Software
By Accenture
Top
10
In Intelligent Automation
Top
10
In Human Resources, Customer Support, Sales & Marketing
Top
25
In Speech Recognition
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Unified Search Capability
Enables search and information retrieval across multiple business applications and systems from a single interface
Workflow Automation
Automates common requests and workflows across HR, IT, Finance, and other business domains
Multi-Domain AI Assistants
Supports creation of specialized use cases for specific domains such as RFP writing, prospecting, and executive support within the same platform
Cross-System Integration
Securely integrates with and operates across all business applications and systems
Natural Language Processing
Processes employee requests in natural language to search for information and execute actions across enterprise systems
AI Agent Orchestration
Coordinates AI agents to automate tasks across HR, sales, procurement, and customer service systems from a unified platform, enabling cross-system workflow execution and action triggering.
Multi-System Integration
Connects to 700+ applications and systems including CRM, ERP, and AWS services through APIs, connectors, and visual integration builders for enterprise workflow automation.
Hybrid Development Environment
Supports both no-code visual builders for business users and pro-code development with APIs and agent development kit for developers to build, deploy, and manage AI agents.
AWS Native Service Integration
Integrates with Amazon S3 for data storage, AWS Lambda for event-driven automation, Amazon API Gateway for system connectivity, IAM for access control, and CloudWatch for monitoring and observability.
Hybrid and Multi-Cloud Deployment
Supports SaaS deployment on AWS with capability to orchestrate workflows across hybrid and multi-cloud environments, including on-premises systems, without requiring infrastructure replacement.
Robotic Process Automation Integration
RPA design and execution modules integrated within the platform for automating business processes
Pre-built Industry Templates
Over 80 industry cartridges available out of the box that can be customized for organizational requirements
Multi-channel Conversational Interfaces
Support for building virtual agents, chatbots, voice assistants and other conversational AI solutions
Analytics and Performance Monitoring
Analytics modules for tracking and monitoring conversational AI solution performance and interactions
Enterprise System Integration
Ecosystem of integrations with customer relationship management software and other enterprise platforms to connect legacy, hybrid and cloud elements
Standard contract
No
No
No
Customer reviews
reviewer2800146
Automation has transformed support workflows and focuses our team on complex service requests
Reviewed on Jun 20, 2026
Review provided by PeerSpot
What is our primary use case?
Moveworks serves my organization primarily through its integration with Teams and other platforms like ServiceNow . A specific example of how I have used Moveworks with Teams and ServiceNow is that we created forms to be used in ServiceNow, and with the integration, it pulls those forms into Teams chat, allowing people to fill them out directly without needing to access ServiceNow.
How has it helped my organization?
Moveworks has positively impacted our organization by lowering ServiceNow service desk calls by 90%, as users now prefer to ask questions through Moveworks in Teams before calling for help.
This reduction in service desk calls has effectively focused our team's workload on more significant issues that require direct assistance instead of general inquiries that Moveworks can handle.
Moveworks has delivered high return on investment, as many issues are resolved through Teams chat without needing calls, alleviating traffic on our ServiceNow instance.
What is most valuable?
Moveworks offers several best features, including Teams integration, inbuilt AI assistance, and easy integration with other platforms through plugins.
The feature I rely on the most is the conversational Paths in Moveworks, which allow us to interact with users by pulling details from them to create catalog item requests in ServiceNow.
Additionally, I am using Events in Moveworks for notifications about changes in request statuses, such as when new requests are opened, closed, or comments are made.
What needs improvement?
Improvements needed for Moveworks include addressing limitations in Paths, such as the inability to utilize more than twenty conversations and the ingestion of forms that have client scripts or dynamic elements.
Regarding Moveworks's AI capabilities, I have not seen any breaches in security, which is positive, but regular audits should be conducted to ensure proper usage.
In terms of accuracy and reliability, I have found Moveworks to be reliable, scoring around eighty to ninety percent, but not one hundred percent, as artificial intelligence is not perfect.
For how long have I used the solution?
I have been using Moveworks for the last two years since we started in 2024.
What do I think about the stability of the solution?
Moveworks has been stable, with downtime occurring only two or three times in the last two years.
What do I think about the scalability of the solution?
Moveworks has handled increased usage well, demonstrating significant scalability.
How are customer service and support?
Customer support has been adequate; I would rate it around seven out of ten, as support often forwards cases to developers after collecting details.
Which solution did I use previously and why did I switch?
We had not used a different solution before Moveworks; it was our first one, although we considered others.
Which other solutions did I evaluate?
Moveworks was the only platform we were searching for, primarily because of its integration with ServiceNow.
Sandesh B.
Sounds Easy to Connect to External Systems
Reviewed on May 11, 2026
Review provided by G2
What do you like best about the product?
It sounded like it would be very easy to connect to external systems.
What do you dislike about the product?
The frontend and fulfiller functionalities sounded like two different products.
What problems is the product solving and how is that benefiting you?
My organization isn’t using Moveworks yet, and we still have a lot of questions about it.
Simon G.
Effortless Access and Seamless Integration
Reviewed on May 08, 2026
Review provided by G2
What do you like best about the product?
I appreciate Moveworks for making it easy for users to access our internal information. I really like the simplicity it offers for the end user. It integrates well with our intranet, which is a big plus.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Moveworks for employee self-service HR and IT. It makes it easy for users to access our internal information, offers simplicity for the end user, and integrates well with our intranet.
Joe D.
From chatbot to automation
Reviewed on May 08, 2026
Review provided by G2
What do you like best about the product?
Integration to Workday and other ERPs save time and improve the experience of employees and managers
What do you dislike about the product?
No ability to call MCP servers yet. Coming soon we hope...
What problems is the product solving and how is that benefiting you?
We use MoveWorks to deflect cases before they happen
Dylan M.
Moveworks - The Front Door to your ecosystem
Reviewed on May 08, 2026
Review provided by G2
What do you like best about the product?
Moveworks helps to streamline your entire organization in one place. They bring knowledge, workflows, and management under one umbrella.
What do you dislike about the product?
There's still room for further cohesion in the platform
What problems is the product solving and how is that benefiting you?
Solving low-level employee needs and eliminating the burden on our service desk