Sold by: MoveworksÂ
Deployed on AWS
Moveworks is the universal AI copilot for finding information and automating tasks across all your business applications. Imagine if your employees could chat to access information and workflows spread across everything from Salesforce to Workday to SAP and more. Moveworks gives employees one place to go to search and get support across departments including IT, HR, Finance while reducing costs for your business.
Overview
Moveworks is the universal AI copilot for finding information and automating tasks across all your business applications. Imagine if your employees could chat to access information and workflows spread across everything from Salesforce to Workday to SAP and more. Moveworks gives employees one place to go to search and get support across departments including IT, HR, Finance while reducing costs for your business.
The Moveworks Copilot is powered by a pioneering Reasoning Engine that uses a combination of public and proprietary language models to understand employee requests, then build and execute multi-step plans to resolve them. The worlds most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to be more productive.
Moveworks brings disparate enterprise data and workflows together into one ecosystem-agnostic Copilot that natively integrates with hundreds of enterprise systems. For custom use cases, Moveworks enables developers to leverage Creator Studio to easily build their own integrations.
Existing search solutions only solve part of the employee support problem - finding information. They can not automate anything. Bot toolkits are hard to build with and do not scale. App-specific copilots enhance the usability of only one app. Only Moveworks offers a Copilot that surfaces information and automates tasks to resolve issues end to end, solving the entire employee support problem and delivering value on day one. That is why over 300 companies across industries trust Moveworks to help their employees work smarter and focus on the work that really matters.
Highlights
- Moveworks Copilot: Find information and automate tasks across systems from wherever you work today, Copilot Insights: Analyze the performance of your Moveworks Copilot
- Creator Studio: Build and deploy custom conversational AI use cases for your Moveworks Copilot
- Employee Experience Insights (EXI): Discover opportunities to optimize service delivery, Knowledge Studio: Generate employee-facing knowledge grounded in your enterprise data
Details
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Delivery method
Deployed on AWS
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Features and programs
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
1,000-2,500 users | Price per user per year | $150.00 |
Vendor refund policy
Please contact us.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Moveworks provides both implementation and ongoing support through a dedicated customer success team. Implementation consists of configuration, rigorous testing, launch preparation and comms. Ongoing post-implementation support includes strategic account planning, use case development, analytics and insights, and ongoing learning opportunities. Additionally, there is Moveworks Academy and public-facing Documentation. Existing customers can contact their dedicated customer support team by submitting a case on to support@moveworks.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Moveworks
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Top
10
In Intelligent Automation
Top
10
In Human Resources, Customer Support, Sales & Marketing
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
AI Reasoning Engine
Utilizes a combination of public and proprietary language models to understand employee requests and build multi-step execution plans
Enterprise System Integration
Natively integrates with hundreds of enterprise systems across platforms like Salesforce, Workday, and SAP
Conversational AI Development
Provides Creator Studio for developers to build custom integrations and conversational AI use cases
Knowledge Management
Generates employee-facing knowledge grounded in enterprise data through Knowledge Studio
Cross-Departmental Support
Enables unified search and support capabilities across IT, HR, Finance, and other organizational departments
Multi-Agent Orchestration
Enables deployment, management, and governance of heterogeneous AI assistants and agents across hybrid cloud environments with seamless collaboration capabilities
Enterprise AI Integration
Connects with multiple proprietary and third-party AI models and automation tools from 100+ enterprise applications using flexible integration mechanisms
Low-Code Agent Development
Provides software development kit (SDK) with tools, documentation, and code samples for building custom AI agents using low-code to pro-code approaches
Workflow Automation
Optimizes complex business processes and reduces manual workflows by integrating with existing systems and enterprise applications
Foundation Model Access
Leverages generative AI solution with multiple foundation models while maintaining enterprise-grade security, governance, and compliance standards
Workflow Automation
Leverages AI and machine learning to automate repetitive manual tasks across events, processes, and business functions
Cross-Platform Integration
Integrates infrastructure domains, assets, applications, and data into a unified service interface
Employee Experience Management
Supports digital employee experience through seamless onboarding, self-service, and multichannel access
Intelligent Service Resolution
Provides actionable insights powered by AI to proactively resolve customer and internal team inquiries in real-time
Customizable User Interface
Offers flexible, drag-and-drop tools for rapid development of personalized user experiences and custom page designs
Standard contract
No
No
No
Customer reviews
0 ratings
0 AWS reviews
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42 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
CarlJohnson
Boosts efficiency and significantly reduces operational costs
Reviewed on May 09, 2025
Review provided by PeerSpot
What is our primary use case?
We use Moveworks mainly for ITSM items, approvals on various tasks, password resets, knowledge FAQs, request items, and file support tickets. We also use it for consultant and vendor onboarding and off-boarding. The Moveworks agents are used purely for service desk and help desk operations. It performs the work equivalent to approximately 15 humans per week.
What is most valuable?
They handle all the training and implementation work, making it very easy to use. It integrates into Slack and connects with ServiceNow effortlessly. The only limitation is getting all the service requests or features in ServiceNow that it can learn.
Anyone can use it through Slack by simply asking questions to receive answers.
We partnered with them to build a Workday integration for requesting and checking time off. They are expanding across the enterprise as a co-pilot, integrating with HR, finance, Keeper , and Salesforce . We also use their communications module, which allows scheduled communications to be sent through Slack or Teams. These communications are personalized for each recipient. When comparing email engagement rates of 3% to Moveworks' 12%, the platform reaches approximately four times more people.
Anyone can use it through Slack by simply asking questions to receive answers.
We partnered with them to build a Workday integration for requesting and checking time off. They are expanding across the enterprise as a co-pilot, integrating with HR, finance, Keeper , and Salesforce . We also use their communications module, which allows scheduled communications to be sent through Slack or Teams. These communications are personalized for each recipient. When comparing email engagement rates of 3% to Moveworks' 12%, the platform reaches approximately four times more people.
What needs improvement?
There is always room for improvement, though it depends on how complicated one wants to make it. For our needs, it has served its purpose effectively. The expansion into enterprise-wide integration capabilities shows promising development.
For how long have I used the solution?
We signed an agreement with Moveworks in 2019.
What do I think about the stability of the solution?
The system is very stable.
What do I think about the scalability of the solution?
It scales easily as needed when modules are activated.
How are customer service and support?
The customer service is very responsive and excellent. Being an early adopter may have contributed to this experience. They are integrated and responsive in our Slack environment.
How would you rate customer service and support?
Positive
What was our ROI?
The solution saves us approximately three-quarters of a million dollars per year. The cost effectiveness depends on keeping the agent costs below the license fee. Different organizations may negotiate different deals, making it difficult to make direct comparisons.
What other advice do I have?
The value proposition depends on several factors including your setup, ITSMÂ tools, enterprise applications, and volume of requests. For reference, we handle approximately 12,000 calls and tickets monthly, which makes the solution particularly beneficial in reducing routine calls.
We were an early adopter and partner, collaborating on the Workday integration. Our partnership included quarterly meetings with the President and product team, and we spoke at various events with them.
Regarding support, achieving seven or eight out of ten indicates excellent performance, as perfect support is virtually impossible to achieve.
This review rates Moveworks as 10 out of 10.
We were an early adopter and partner, collaborating on the Workday integration. Our partnership included quarterly meetings with the President and product team, and we spoke at various events with them.
Regarding support, achieving seven or eight out of ten indicates excellent performance, as perfect support is virtually impossible to achieve.
This review rates Moveworks as 10 out of 10.
Utilities
Automated IT Support - Volume Reduction
Reviewed on Oct 29, 2024
Review provided by G2
What do you like best about the product?
Since implementing Moveworks we've had a 50% reduction in volume in 4 years. Our IT Service Desk savings has been able to pay for the Moveworks contract and still provide some cost savings!
Moveworks made it very easy to get started. We have good joint success programs and are on the same page
Moveworks made it very easy to get started. We have good joint success programs and are on the same page
What do you dislike about the product?
There has been challenges in support but they are getting addressed quickly! The issues we have had get addressed quickly from their leadership teams.
What problems is the product solving and how is that benefiting you?
Finding all information for our company in multiple realms like Supply Chain, People and Culture, IT, and even our business processes!
Our utility workers use it for their critical work!
Our utility workers use it for their critical work!
Bhadri S.
Good
Reviewed on Jul 02, 2024
Review provided by G2
What do you like best about the product?
The innovations they do in the space which i like
What do you dislike about the product?
Research and development which is happening
What problems is the product solving and how is that benefiting you?
Coding programs
Froilán M.
Great IT Support
Reviewed on Jun 28, 2024
Review provided by G2
What do you like best about the product?
Automating tasks using Moveworks has been the best choice, their support is fast and always responsive.
What do you dislike about the product?
In complicated cases it might not be the best alternative.
What problems is the product solving and how is that benefiting you?
Moveworks helped me to reduce the volume of repetitive tasks, such as passwords resets, access request, etc. Also the response times are excellent.
Anant D.
Improving employee experience through AI
Reviewed on Jun 28, 2024
Review provided by G2
What do you like best about the product?
The innovative way in which they use AI to get rid of every day small headaches that take away so much energy from the IT employees.
What do you dislike about the product?
Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming.
What problems is the product solving and how is that benefiting you?
Mainly ease of reporting IT issues and passwort resetting.