Sold by: VerintÂ
Deployed on AWS
Verint Open Platform increases customer experience (CX) automation in your contact center and other customer touchpoints with our open approach powered by data and AI. With Verint, brands get AI Business Outcomes Now.
Overview
Verint Open Platform helps brands continually increase CX automation across the enterprise to drive immediate outcomes for their business. As interaction volumes grow, the cost to continually hire more resources is unsustainable. Instead, brands must turn to automation and a new workforce of humans and bots to deliver CX automation. Increasing CX automation results in significant ROI, as it enables brands to lower their labor costs and elevate the customer experience (CX) simultaneously.
Verint is uniquely positioned to help brands increase CX automation with our differentiated Open Platform with behavioral data and Verint Da Vinci at the core. Our platform offers brands a broad range of best-of-breed capabilities including a large team of AI-powered bots that are specifically designed to deliver tangible ROI.
Unlike most platforms, Verint doesn't require brands to complete long, disruptive, and risky 'rip and replace' projects to take advantage of our capabilities. Our open, modular platform allows you to increase CX automation at your own pace and with minimal operational disruption. You can choose applications or bots that meet your most pressing needs and see ROI immediately, while keeping the existing solutions that work for you. Verint Delivers AI Business Outcomes, Now.
Learn more about how Verint partners with AWS at https://www.verint.com/partner/amazon-web-services/Â
For custom pricing, EULA, or a private contract, please contact AWSMarketplace@Verint.com for a private offer.
Highlights
- Open: Verint's unique approach to openness enables key capabilities other vendors cannot deliver. Verint Open Platform is flexible, modular, and future proof. Seamlessly integrate with other applications in your ecosystem so you can get value from your existing investments. Bring your own ACD, CRM, LLMs, and more.
- Data: Behavioral data is the interaction, customer experiences, and workforce data that is created every day. Typically, this data is locked up in data silos and hard to access. Verint unifies your behavioral data so it can be easily accessed and leveraged to empower employees, supervisors, and managers with insights and turn the organization into a highly efficient, data-driven operation.
- AI: Verint delivers AI Business Outcomes Now. Our open approach to AI means we can leverage our own proprietary AI models as well as commercially available models, so your platform is future proofed as AI innovation continues. Our team of AI-powered bots were designed to automate a single human function to augment your workforce and start generating ROI quickly.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
Workforce Engagement | QM, WFM, Speech, Text and Desktop Analytics, IVA, KM and more | $200,000.00 |
Experience Management | Interaction, Enterprise, Digital and Predictive Experience and more | $200,000.00 |
Engagement Data Mgmt | Interaction capture, verification, identity authentication and more | $200,000.00 |
Dimension | Cost/unit |
|---|---|
AWS Additional Usage Fee at 25% surcharge on prices listed above | $0.01 |
Vendor refund policy
All subscriptions are non-cancellable and non-refundable for the period subscribed.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Verint and its broad ecosystem of partners offers a range of Professional Services to help you get the most from your investment, including Business Advisory Services, Implementation and Enablement Services, and Managed Services. With the Verint Open Platform, you can be confident that our experienced teams offer practical knowledge and are committed to your success. Please visit https://community.verint.com or contact https://www.verint.com/engagement/support/contact for more information.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Verint
By Accenture
By Khoros- Digital 1st Engagement Platform
Sentiment is AI generated from actual customer reviews on AWS and G2
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AI generated from product descriptions
AI and Machine Learning Capabilities
Leverages proprietary and commercial AI models for workforce automation and insights generation
Data Unification and Integration
Consolidates behavioral data from multiple sources, breaking down data silos for comprehensive analysis
Platform Modularity
Offers flexible, open architecture that enables seamless integration with existing enterprise systems and technologies
Automation Framework
Provides AI-powered bots designed to automate specific human functions and augment workforce capabilities
Ecosystem Interoperability
Supports integration with diverse systems including ACD, CRM, and Large Language Models through an open platform approach
Conversational AI Architecture
Middleware solution for building comprehensive conversational AI solutions including virtual agents, chatbots, and voice assistants
Integration Ecosystem
Supports over 80 industry cartridges and integrations with customer relationship management software and enterprise platforms
Machine Learning Capabilities
Utilizes AI and machine learning for continuous improvement and adaptive interaction handling
Multi-Environment Support
Purpose-built to handle complex ecosystems by integrating legacy, hybrid, and cloud infrastructure elements
Rapid Deployment Framework
Enables quick configuration and deployment of conversational experiences with pre-built technical integrations and reusable components
Omni-Channel Communication
Supports over 30 digital communication channels including voice, chat, messaging, social media, email, SMS, and third-party platforms
AI-Powered Engagement
Leverages patented AI, governance, orchestration, and automation tools for digital customer interactions
Community Management
Provides advanced tools for designing, managing, and integrating brand-owned digital communities with enterprise ecosystems
Contact Center Integration
Offers unified desktop experience blending voice, synchronous chat, and asynchronous messaging with pre-built workflows
Social Media Governance
Includes robust compliance and reporting tools with single sign-on capabilities for comprehensive social media management
Standard contract
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