Sold by: Cisco Systems, Inc.
Webex Connect
Overview
Webex Connect is a cloud-based CPaaS platform designed to reduce the time, cost, and complexity of delivering exceptional customer engagement at scale. Acting as a unified orchestration layer between business systems and communication channels, it empowers organizations to create, automate, and continuously evolve customer journeys that are tightly aligned with specific goals, pain points, and operational needs. With the ability to stitch systems together, push and pull data in real time, and apply logic, Webex Connect enables seamless, personalized end-to-end communications experiences across multiple channels.
At the heart of Webex Connect is a powerful low-code toolbox that supports users across the business in designing and delivering the experiences customers demand. Use APIs to send high-volume, one-way notifications or leverage the intuitive Flow Builder to create complex, multi-step workflows that span systems and power escalation paths to AI or human agents. Built-in reporting dashboards provide clear visibility into journey performance and customer behavior, making it easy to analyze results at a granular level - by channel, journey, or interaction. Enterprise-grade security protocols, from role-based access controls to audit trails, help to ensure good data governance and regulatory compliance.
Ultimately, Webex Connect is built for automation at scale, providing the flexibility to meet evolving customer expectations and deliver connected, intelligent experiences across every touchpoint.
Highlights
- Integrate with ease: Quickly connect Webex Connect with existing business systems using out-of-the-box connectors or custom integrations. Whether it's CRM, billing, or order management, integration is seamless - enabling real-time triggers, data-driven personalization, and the passing back of data into systems for fulfillment.
- Future-proof your communication strategy: Stay ahead of rising customer expectations and evolving channel demands with a platform built for long-term agility. Webex Connect equips you with all the tools needed to manage the full lifecycle of customer engagement applications and workflows - create, test, debug, publish, analyze, and optimize - all from one centralized platform.
- Enterprise-grade reliability and performance: Communicate with confidence on a platform built for global scale, speed, and security. Webex Connect delivers billions of messages annually with <2-second latency and Tier 1 carrier connectivity across key regions.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
For questions related to product, pricing, or private offers, reach out to WebexonAWS@cisco.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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