Sold by: PagerDuty
AWS Free Tier
PagerDutys MCP integration connects AI agents and LLMs directly to PagerDuty, enabling developers to automate incident response, access real-time operational data, and accelerate resolution within their preferred tools.
4.5
Overview
PagerDutys MCP integration connects large language models and AI agents directly to PagerDuty, giving developers a first pane of glass for break and fix work. By centralizing access, teams can pull PagerDuty incident, oncall, and service data into their tool of choice, like AI powered IDEs, enabling seamless automation and response workflows. The integration uses standard APIs, so customers can connect PagerDuty to any AI toolkit or agent layer they spin up. With PagerDutys MCP, organizations can accelerate innovation and reduce operating costs through intelligent automation. Developers can work in their preferred environments, automate break and fix tasks, and reduce manual context switching, all while leveraging PagerDutys reliability and open API.
Highlights
- Operational intelligence at your fingertips to access trusted PagerDuty data to enable faster and better informed decisions.
- Accelerate resolution by simplifying how teams understand and respond to incidents, reducing time to action, and restoring service sooner. Automate with confidence to build on PagerDutys proven orchestration and automation capabilities to minimize manual effort and human error.
- Trusted by digital operations leaders to extend PagerDutys platform for intelligent, resilient operations, driving efficiency and reliability at scale.
Details
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Delivery method
Integration protocol
Type
Deployed on AWS
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Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimensions summary
This listing has one pricing dimension: Free (default), billed at no cost. There are no tiers, instance sizes, or usage-based charges to compare. You get the product under a single free usage dimension with no commitment or metered add-ons. The server uses the Model Context Protocol (MCP) to connect AI-enabled tools to PagerDuty data and actions. Because only one dimension exists, pricing does not scale with users, events, or volume through this listing.
Top-of-mind questions for buyers
This listing is billed at no cost under a single free usage dimension. The MCP Server uses the Model Context Protocol to connect AI-enabled tools to PagerDuty data and actions. It is one of several ways to integrate, alongside email and API connections.
No. This listing has one free dimension with no metered charges. Your cost does not scale with users, events, or the number of tools you connect through the MCP Server. There are no tiers, usage thresholds, or overage points that could trigger a charge here.
It is a single free usage dimension with no upfront commitment and no term to sign. You are not billed hourly, annually, or per unit through this listing. Charges apply only if you separately purchase other PagerDuty offerings, which are not part of this listing.
www.pagerduty.com
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All fees are non-cancellable and non-refundable except as required by law.
Custom pricing options
Request a private offer to receive a custom quote.
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Delivery details
API-Based Agents & Tools
API-Based Agents and Tools integrate through standard web protocols. Your applications can make API calls to access agent capabilities and receive responses.
Additional details
Usage instructions
MCP
Available Tools This MCP server supports the following capabilities:
- Incident Management - Retrieve, create, and update incidents
- Service Management - View and manage services
- On-Call Schedules - Access and manage on-call schedule information
- Alert Routing - Configure and manage alert escalation policies
Prerequisites
- PagerDuty account with Advanced Permissions https://support.pagerduty.com/main/docs/advanced-permissions
- PagerDuty User API token https://support.pagerduty.com/main/docs/api-access-keys#generate-a-user-token-rest-api-key
- MCP-compatible AI assistant (Claude Desktop, VS Code, Cursor, or similar)
Authentication Replace YOUR_PAGERDUTY_API_TOKEN with your actual API token below. Claude Desktop Edit the configuration file at:
- macOS: ~/Library/Application Support/Claude/claude_desktop_config.json
- Windows: %APPDATA%\Claude\claude_desktop_config.json
Add the following:
json { "mcpServers": { "pagerduty-mcp": { "command": "npx", "args": [ "mcp-remote", "https://mcp.pagerduty.com/mcp ", "--header", "Authorization: Bearer YOUR_PAGERDUTY_API_TOKEN" ] } } }
EU Accounts: If your PagerDuty account is in the EU region, use https://mcp.eu.pagerduty.com/mcp instead.
VS Code / Cursor
Configure in your MCP settings:
json { "mcpServers": { "pagerduty-mcp": { "url": "https://mcp.pagerduty.com/mcp ", "disabled": false, "autoApprove": ["listIncidents", "getIncident", "listServices", "getSchedules"], "timeout": 30, "headers": { "Authorization": "Bearer YOUR_PAGERDUTY_API_TOKEN" } } } }
Rate Limits
- API rate limits follow PagerDuty REST API limits https://support.pagerduty.com/main/docs/rest-api-rate-limits
- Requests exceeding limits return HTTP 429 Too Many Requests
- Implement exponential backoff for rate limit handling
Learn More
- PagerDuty MCP Server Documentation https://support.pagerduty.com/main/docs/pagerduty-mcp-server
- PagerDuty API Documentation https://developer.pagerduty.com
https://developer.pagerduty.com/docs/mcp-tooling-remote-server
Support
Vendor support
Our team provides multiple resources for customers to find answers to questions and get help with our product. Users may browse our integration guides (pagerduty.com/integrations) to integrate with partner tools, our knowledge base (support.pagerduty.com) to learn more about using PagerDuty, and our developer docs (developer.pagerduty.com) to use our APIs. Additionally, anyone can interact with other PagerDuty users and PagerDuty employees via the PagerDuty Community (community.pagerduty.com). Our Support team is available during regular business hours around the globe, Monday through Friday, and can be contacted at: Email: support@pagerduty.com or via a ticket submitted at tickets.pagerduty.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Atri M.
Reliable Alerting and Clear Incident Escalations That Keep Teams Responsive
Reviewed on Oct 03, 2026
Review provided by G2
What do you like best about the product?
What I like best about PagerDuty is how effectively it helps teams stay on top of incidents and respond quickly when something requires attention. The alerting and notification system is reliable, and the ability to clearly organize incidents, priorities, and escalations makes it much easier to manage issues without losing track of important events.
I also appreciate the overall user experience. The platform provides good visibility into incidents and helps teams collaborate during critical situations, which can significantly reduce response time and improve operational efficiency.
I also appreciate the overall user experience. The platform provides good visibility into incidents and helps teams collaborate during critical situations, which can significantly reduce response time and improve operational efficiency.
What do you dislike about the product?
One area that could be improved is the learning curve for new users. PagerDuty offers a lot of features and configuration options, but it can take some time to understand the different settings, escalation policies, and workflows. The interface can also feel a little overwhelming initially, especially for users who are new to incident management platforms.
A more intuitive setup experience and clearer guidance for first-time users would make the platform easier to adopt.
A more intuitive setup experience and clearer guidance for first-time users would make the platform easier to adopt.
What problems is the product solving and how is that benefiting you?
PagerDuty helps solve the challenge of managing critical incidents and ensuring that the right people are notified at the right time. It provides a centralized way to receive, prioritize, and track alerts, while escalation workflows help ensure that incidents don’t get overlooked.
For me, this improves visibility and response time during critical situations. It also reduces the need to manually monitor multiple sources for alerts and makes it easier for teams to collaborate, stay accountable, and resolve issues efficiently.
For me, this improves visibility and response time during critical situations. It also reduces the need to manually monitor multiple sources for alerts and makes it easier for teams to collaborate, stay accountable, and resolve issues efficiently.
Kunal M.
Effortless Setup with Engaging Challenges
Reviewed on Oct 03, 2026
Review provided by G2
What do you like best about the product?
I like how all problems are solved with PagerDuty, especially the problem-solving levels, which I find really valuable. I enjoy the coding level and new challenges presented by PagerDuty, finding the challenges very interesting and enjoyable. The initial setup is very easy and easy to understand, which is great for starting quickly. Among the tools I've used, PagerDuty stands out as the best, and I want to work only with PagerDuty.
What do you dislike about the product?
I think I don't see any areas for improvement but I'd suggest adding some more interesting and challenging level coding questions. Pager Duty is best.
What problems is the product solving and how is that benefiting you?
Pager Duty effectively solves problems with its problem-solving levels, and I enjoyed the interesting challenges it offers for coding and improvements.
Anonymous
Efficient Incident Management with Some Setup Challenges
Reviewed on Oct 02, 2026
Review provided by G2
What do you like best about the product?
I like PagerDuty's ability to provide real-time incident alerts and help teams respond quickly and efficiently, improving collaboration and reducing response time. The real-time alerts, on-call scheduling, escalation policies, and incident management features are particularly valuable, as they ensure the right person is notified and reduce response and resolution times. The integration with our existing tools streamlines incident response and improves operational efficiency. The initial setup was straightforward and the user-friendly interface and documentation helped our team get started quickly.
What do you dislike about the product?
PagerDuty is a powerful platform, but the user experience could be made more intuitive, especially for new users. Some advanced configurations and integrations can take time to understand and set up. More guided setup, clearer documentation, and simplified configuration workflows would make the platform easier to adopt. It would also be helpful to have more real-time and customizable analytics for operational reporting.
What problems is the product solving and how is that benefiting you?
PagerDuty helps us respond quickly to critical issues with real-time alerts, clear ownership, and effective on-call coordination, reducing response and resolution times, improving communication, and minimizing service disruptions.
Computer Software
Exceptional Real-Time Alerts and Escalation Workflows, with Strong Integrations
Reviewed on Oct 02, 2026
Review provided by G2
What do you like best about the product?
PagerDuty is exceptional at real-time alert aggregation and automated incident escalation workflows. The mobile app makes acknowledging, reassigning, and resolving critical system incidents on the go effortless. Its robust integration ecosystem with monitoring tools like Datadog, CloudWatch, and Slack ensures that on-call engineers are notified immediately, significantly reducing Mean Time to Resolution (MTTR) during major outages.
What do you dislike about the product?
The licensing cost can be fairly steep for growing engineering teams compared to other monitoring add-ons. Additionally, if upstream alerting rules and noise reduction policies are not meticulously configured, on-call schedules can occasionally suffer from alert fatigue due to non-critical duplicate notifications. The learning curve for complex multi-tier escalation policies can also take time to master.
What problems is the product solving and how is that benefiting you?
PagerDuty solves critical operational challenges by eliminating single points of failure in incident response workflows. It automatically routes real-time system alerts to the correct on-call engineers, preventing missed critical outages. This streamlines team communication during production incidents, reduces overall downtime, and significantly lowers Mean Time to Resolution (MTTR), allowing engineering teams to maintain high service availability and reliability.
Computer Software
Pager Duty Support Is Rewarding, but the Off-Hours Toll Is Tough
Reviewed on Oct 01, 2026
Review provided by G2
What do you like best about the product?
Assisting the team if there is any unforeseen situation occurred and resolve the issue in limited timeframe that too in off hours is a commendable job. This challenge i like most in my duty
What do you dislike about the product?
You have to sacrifice your schedule, even after a hectic day to be available in pager duty is very tough task. Mental health sometime get affected, specially when the day was too busy or hectic.
What problems is the product solving and how is that benefiting you?
In my role, any of the issue faced by customer and if that cannot resolved by off shore support team, they pagedout to us. We have to fix the issue asap within the sla time and have to restore the service. That was one of the challenging task and for that you have to fully knowledgeable about the product. Those things made me more confident, individual able yo handle pressure and deliver the results.