Sold by: Ideal Systems
Deployed on AWS
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Mobile Connect is a mobile app that allows you to handle Amazon Connect calls and interactions from your mobile device. It is available for Android and iOS. Start your 10-day free trial today.
Overview
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Mobile Connect for Amazon Connect
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Unleash the power of Amazon Connect beyond your contact center with Mobile Connect, the Mobile App for Amazon Connect.
Mobile Connect empowers your employees to handle customer interactions seamlessly from mobile devices. Whether you're a branch manager, salesperson, claims handler, advisor, relationship manager, field technician, doctor, nurse, home worker, store manager, or anyone else who interacts with customers on the go, Mobile Connect ensures you can manage and monitor interactions without compromising customer service. Expand your reach, enhance customer engagement, and elevate your organization's efficiency with Mobile Connect.
Available on iOS and Android.
This is a monthly subscription service where you pay for the maximum number of users who can access the product simultaneously (i.e. concurrent). This means you choose a plan based on the highest number of users who will be logged in at any given time. Minimum user amount: 10 users. Purchasable in volumes of 10 (10, 20, 30, ...).
Standard email support included in the price. Extended support with faster response times and SLA's optionally available.
Start your 10-day free trial today.
Highlights
- Fully integrated into Amazon connect, supporting all channels
- Supports Softphone and PSTN
- Monthly subscription model. Start your 10-day free trial today.
Details
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Deployed on AWS
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Pricing
Free trial
Try this product free according to the free trial terms set by the vendor.
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Mobile Connect - 10 Users Pack | Pack of 10 concurrent users. Purchasable in multiples of 10 users (10, 20, 30, ...). | $299.90 |
Dimension | Description | Cost/unit |
|---|---|---|
OPTIONAL - Extended support - price per 10 users | OPTIONAL | On-call support with faster response times. Price per 10 users. | $25.00 |
Vendor refund policy
no refund
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
Basic support, during business hours is included. Extended support programs can be provided on demand. mc.notifications@idealsystems.be
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Ideal Systems
By OMNINGAGE
By Symbee Connect
Top
10
In Contact Center, CRM
Top
50
In Contact Center
Top
25
In Contact Center, Business Intelligence & Advanced Analytics
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
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AI generated from product descriptions
Mobile Device Compatibility
Supports mobile app functionality on both Android and iOS platforms
Communication Channel Integration
Fully integrated with Amazon Connect, supporting multiple interaction channels
Telephony Support
Enables softphone and PSTN communication modes for flexible interaction handling
Remote Interaction Management
Allows handling customer interactions seamlessly from mobile devices across various professional roles
Multi-User Access Control
Supports concurrent user access with configurable user licensing model
Cloud-Native Architecture
Leverages Amazon serverless and cloud-native technologies with no hardware resource deployment requirements
Multi-Channel Communication
Supports Voice, Chat, SMS, and Social Media contact handling with integrated communication channels
Performance Analytics
Provides data-powered dashboards and visualizations for agent performance, interaction quality, and customer sentiment metrics
Integration Capabilities
Offers open APIs for custom reporting, business intelligence, and integration with multiple CRM platforms and corporate directories
Advanced Contact Management
Includes customer interaction history, customer journey visualization, call state management, multi-wrap-up notes, and call tagging features
Multichannel Communication Support
Supports multiple communication channels including Voice, Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging
Business Intelligence Integration
Utilizes Amazon QuickSight for real-time and historical business intelligence reporting
Amazon Connect Native Integration
Direct integration with Amazon Connect platform for seamless contact center operations
Unified Communications Architecture
Built on Amazon Chime SDK with desktop integration for UCaaS and contact center agent access
Serverless Infrastructure
100% AWS Serverless solution leveraging cloud-native architecture for scalable deployment
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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No security profile
No security profile
Standard contract
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