Sold by: Ideal Systems
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Mobile Connect is a mobile app that allows you to handle Amazon Connect calls and interactions from your mobile device. It is available for Android and iOS. Start your 10-day free trial today.
4.5
Overview
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Mobile Connect for Amazon Connect
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Product video
Unleash the power of Amazon Connect beyond your contact center with Mobile Connect, the Mobile App for Amazon Connect.
Mobile Connect empowers your employees to handle customer interactions seamlessly from mobile devices. Whether you're a branch manager, salesperson, claims handler, advisor, relationship manager, field technician, doctor, nurse, home worker, store manager, or anyone else who interacts with customers on the go, Mobile Connect ensures you can manage and monitor interactions without compromising customer service. Expand your reach, enhance customer engagement, and elevate your organization's efficiency with Mobile Connect.
Available on iOS and Android.
This is a monthly subscription service where you pay for the maximum number of users who can access the product simultaneously (i.e. concurrent). This means you choose a plan based on the highest number of users who will be logged in at any given time. Minimum user amount: 10 users. Purchasable in volumes of 10 (10, 20, 30, ...).
Standard email support included in the price. Extended support with faster response times and SLA's optionally available.
Start your 10-day free trial today.
Highlights
- Fully integrated into Amazon connect, supporting all channels
- Supports Softphone and PSTN
- Monthly subscription model. Start your 10-day free trial today.
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Pricing
Free trial
Try this product free according to the free trial terms set by the vendor.
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Mobile Connect - 10 Users Pack | Pack of 10 concurrent users. Purchasable in multiples of 10 users (10, 20, 30, ...). | $299.90 |
Dimension | Description | Cost/unit |
|---|---|---|
OPTIONAL - Extended support - price per 10 users | OPTIONAL | On-call support with faster response times. Price per 10 users. | $25.00 |
Dimensions summary
Pricing centers on the Mobile Connect - 10 Users Pack, which you buy in packs of 10 concurrent users. Concurrent means licenses are shared across your team, not tied to named individuals. To add more capacity, you buy additional packs in multiples of 10 (10, 20, 30, and so on). A separate optional add-on, Extended support, is priced per 10 users and adds on-call support with faster response times. You can add support to match your user count. Both dimensions bill on a contract basis through AWS Marketplace.
Top-of-mind questions for buyers
A concurrent user is any one person actively logged in at a time, not a named individual. Licenses can be shared across your team, so 10 concurrent seats cover a larger group as long as no more than 10 use the app simultaneously.
You buy additional 10 User Packs in multiples of 10 (20, 30, and so on). Each pack adds 10 more concurrent seats. Capacity scales in blocks of 10, so you cannot buy a partial pack for a smaller amount.
The Mobile Connect - 10 Users Pack is required and drives your base cost. Extended support is an optional add-on priced per 10 users. If you add it, both charges apply together. You can size support to match your user count.
www.mobile-connect.cloud
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
Basic support, during business hours is included. Extended support programs can be provided on demand. mc.notifications@idealsystems.be
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Ideal Systems
By OMNINGAGE
By Symbee Connect
Top
10
In Contact Center, CRM
Top
50
In Contact Center
Top
25
In Contact Center, Business Intelligence & Advanced Analytics
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Dual Calling Capability
Supports both Softphone and PSTN (Public Switched Telephone Network) for call handling
Cross-Platform Mobile Availability
Available on both iOS and Android operating systems for mobile device access
Real-Time Interaction Management
Enables handling and monitoring of customer interactions from mobile devices with concurrent user support
Amazon Connect Integration
Native integration with Amazon Connect contact center platform for seamless interaction management
Multi-Channel Contact Support
Handles Voice, Chat, SMS and Social Media contacts through a unified platform
Real-Time Performance Analytics
Data-powered dashboards and visualizations providing visibility into agent performance, interaction quality and customer sentiment KPIs
Customer Journey Visualization
Provides customer journey visualizer with customer interaction history and interaction management capabilities
Enterprise Integration Capabilities
Integrates with corporate directory for single sign-on, supports multiple CRM platform integrations, and offers open APIs for custom reporting and business intelligence
Security and Compliance Features
Includes PCI compliance, built-in CRM, multilingual chat support, video calling, and Microsoft Teams integration
Multi-Channel Communication Support
Supports Voice (inbound, outbound, callback, direct agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels
Amazon Connect Integration
Integrates directly with Amazon Connect for contact center operations
Business Intelligence and Reporting
Provides real-time and historical business intelligence insights powered by Amazon QuickSight
Serverless Architecture
Built on 100% AWS Serverless infrastructure for scalability and reduced operational overhead
Unified Communications Integration
Built on Amazon Chime SDK with desktop integration enabling unified communications and direct access to contact center agents
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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No security profile
No security profile
Standard contract
No
Customer reviews
reviewer2834574
Remote agents have maintained centralized customer contact across multiple channels
Reviewed on Apr 30, 2026
Review from a verified AWS customer
What is our primary use case?
I use the solution for allowing remote users to maintain centralized customer service contact.
How has it helped my organization?
Customers are able to contact agents even when they are not available in the traditional contact center setting.
What is most valuable?
The support of multiple channels means that we are not just limited to voice. The solution also supports SSO.
What needs improvement?
There is room for improvement in video support.
For how long have I used the solution?
I have used the solution for one year.
Which solution did I use previously and why did I switch?
I did not use any previous product.
What's my experience with pricing, setup cost, and licensing?
I find the pricing fair for the quality of the app and its features.
Which other solutions did I evaluate?
I did not consider any alternate solutions.
What other advice do I have?
None.
reviewer2800035
Mobile access to calls and records has freed agents’ time but call logs create slowly
Reviewed on Jan 29, 2026
Review from a verified AWS customer
What is our primary use case?
The primary use case is that agents can make and receive calls without their desktop on the phone itself and can have access to Salesforce records via the SF One App.
How has it helped my organization?
It gives a free hand to agents and saves time for other crucial work.
What is most valuable?
Calling from the phone and ease of support are valuable features.
What needs improvement?
Salesforce voice call records are not created instantly in the system. There is a little scope for improvement in that area.
For how long have I used the solution?
I have used the solution for 0.5 years.
What other advice do I have?
Working and getting advice from the Mobile Connect team and the process around it was spot-on. Ruben Opdenakker particularly was very supportive of our ad hoc requests while we were in our POV stage. He was very prompt, and I recommend Mobile Connect to anyone who's looking to implement a similar use case in their organization.
reviewer2799450
Mobile workers have managed calls in one place and now need clearer setup guidance
Reviewed on Jan 25, 2026
Review from a verified AWS customer
What is our primary use case?
Our primary use case is enabling mobile workers to make and receive calls directly from the Salesforce mobile app while maintaining full integration with customer records. This allows our field technicians and sales representatives to handle both inbound and outbound calls seamlessly while accessing real-time customer data on their mobile devices.
How has it helped my organization?
Mobile Connect has significantly improved our operational efficiency by eliminating the need for workers to switch between multiple applications. The mobile team can now initiate calls directly from Salesforce records, automatically log call activities, and access customer information during conversations.
What is most valuable?
The click-to-dial from mobile app feature enables instant calling from any Salesforce record, and the automatic call logging feature eliminates manual data entry and ensures complete activity tracking. Additionally, the Amazon contact flows are working properly.
What needs improvement?
My only comment is that I would like more comprehensive documentation regarding the implementation process. While the product itself functions well, more detailed implementation guides, best practices, and step-by-step configuration instructions would be valuable for organizations deploying Mobile Connect for the first time.
For how long have I used the solution?
I have been using the solution for 1 month.
reviewer2795892
Call handling has become reliable but pricing remains a major concern
Reviewed on Jan 10, 2026
Review from a verified AWS customer
What is our primary use case?
I use this solution to answer calls.
How has it helped my organization?
This solution works well for us, but it is too expensive.
What is most valuable?
The most valuable feature of this solution is its ability to answer calls.
What needs improvement?
The only area for improvement is its high cost.
For how long have I used the solution?
I utilized the free trial.
What's my experience with pricing, setup cost, and licensing?
The solution is too expensive.
What other advice do I have?
The solution works well, but it is too expensive.