Nexthink Infinity Platform

I mainly use Nexthink  for end-user device monitoring, which includes desktops, laptops, or any virtual devices, focusing predominantly on virtual desktops. The agent is deployed on these devices to monitor applications, and it is primarily used for AI operations.

The most valuable feature of Nexthink  is its proactive issue identification, which is part of its unique selling proposition. It includes ITSM  processes by identifying and resolving issues, thereby improving user experience and productivity enhancements. 

Real-time analytics is also effective as it involves real-time monitoring for proactive issue identification. Self-healing capabilities within the tool further enhance its value.

There could be improvements in monitoring user sentiments. Currently, user sentiment is not being monitored, meaning if a user faces multiple issues, their sentiments cannot be captured through the tool.

I have been using Nexthink for about eight to nine years.

Nexthink is a cloud-based solution, a SaaS instance that gets allocated to the customer. There are no performance or scalability issues.

The solution is completely scalable.

Vendor support is rated ten out of ten, indicating high satisfaction with customer service and support.

Positive

Installation is very straightforward, and one person can easily handle it.

Once installed, it is cloud-based, requiring no special management beyond what is standard.

Pricing is competitive, and the licensing model is straightforward. It is a per-device licensing model charged on a monthly subscription basis.

I rate Nexthink ten out of ten. Although there is room for improvement regarding monitoring user sentiments, it is not a significant issue.

The primary use case of Nexthink  is for IT service management and ticket time reduction. We use it to get real-time data, as Nexthink  provides data in real-time with a maximum delay of five minutes.

Nexthink is valuable for showing real-time data. We also appreciate the smooth UI and dashboard. The platform is beneficial as it provides data in real time, whereas alternatives may provide up to twenty-four-hour-old data.

Deployment and user interface need improvement. The UI is hierarchical, which makes navigation complex and isn't user-friendly for those unfamiliar with it.

I have been using Nexthink for a total of five years - four years on-premises and the last year in the cloud.

The solution is stable. I rate it ten out of ten.

Technical support sometimes has delays, similar to SysTrack , and I rate it nine out of ten.

Positive

Before using Nexthink, I started my journey with it and then moved to SysTrack . I've also used MDM  and TechUnit but primarily Nexthink and SysTrack.

We have two dedicated resources for the implementation and administration of Nexthink.

Both Nexthink and SysTrack offer comparable functionality, including automation and dashboards.

Nexthink is about 10% more expensive than SysTrack, however, it is effective, justifying the additional cost.

Overall, I would recommend Nexthink as a first priority and rate it ten out of ten.

We use the product to analyze systems and devices through the console, identify issues affecting the environment, and provide proactive support to prevent these problems. It helps us investigate and analyze frequent VSODs, memory utilization, and CPU usage.

The platform offers significant benefits by reducing the need for manual troubleshooting through its proactive insights and analysis. This helps resolve issues more efficiently and decreases IT effort.

The solution's most valuable features are its cloud capabilities, particularly the dashboards and metrics. These features offer user satisfaction details and application scores, crucial for understanding user issues and providing appropriate support.

There could be a streamlined NQL and SQL query functionality, as it can be complex. An easier way to modify queries would be beneficial for the product.

I have been working with Nexthink for four years.

I rate the product stability a nine or ten. 

I am currently handling Nexthink for seven clients. These clients are from enterprise-level companies. I rate the scalability a nine out of ten. 

The technical support team is very responsive, providing quick assistance and effective follow-up on support tickets.

The initial setup is complex due to the need to log in to multiple engines. However, with Infiniti on the cloud, we can view all systems in one go, greatly enhancing efficiency.

I would recommend Nexthink for its monitoring and proactive support capabilities. I rate it a ten out of ten. 

We use the solution for compliance and experience scoring.

The experience centre is one of the most valuable features; the other is the benchmarking. It gives you an easy way to use it. I have some one-page overviews; you can drill down the effect per element. You can use it to start improving your services.

It assists in making decisions regarding device replacements for non-compliant or malfunctioning devices that cannot support Windows 11. Additionally, it helps configure startup sequences to enhance efficiency during working hours.

Nexthink has evolved from its previous versions, shifting its focus towards security. While they do not position themselves solely as a security tool, they offer valuable information. It's beneficial that they continue providing discount information as they have before without introducing additional vulnerabilities. Nexthink's strength lies in providing a comprehensive overview, including application vulnerability assessments.

Nexthink is actively developing artificial intelligence capabilities.

I have been using Nexthink as a service provider for ten years. We are using the infinity version of the solution.

I rate the solution’s stability a ten out of ten.

We have a large service centre working with Nexthink for different-cost customers. We have about ten customers using this solution.

I rate the solution’s scalability a ten out of ten.

Technical support is good.

Positive

The initial setup is easy and takes a week to complete.

I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.

The product has a fixed monthly price and service cost, which varies based on the features.

I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.

If you want to integrate with ServiceNow, for instance, it'll be more work.

Nexthink can support home use and promote its advantages, even on local networks. This enables us to gain insights into Wi-Fi or home network setups, allowing us to assist phone users in improving their setups.

I recommend the solution as it enables using Nexthink across various services, preventing the concentration of knowledge in one person or small team. This spreads the benefits of Nexthink throughout the entire company.

Overall, I rate the solution a nine out of ten.

I use Nexthink to monitor application crashes of processes or how the device works in our environment. We monitor more than 1,00,000 devices in our company with Nexthink. Our company also creates campaigns and helps create campaigns for some end users of Nexthink. If sometimes a user runs low on space, in our company, we send an automated notification with the help of the tool asking them to delete some files from their device, along with the ability to send some scripts as well. In our company, we can use Nexthink to monitor the performance of applications and send some PowerShell scripts to check whether the services are running. You can perform an investigation if sometimes something is not working fine. Without taking remote access, you can capture all the logs from a particular application in the back-end to see how it behaves and what applications. Sometimes, you can see what is wrong or enhanced with the solution's taskbar before collecting all the data from this tool.

Nexthink saves a lot of time for the technicians who work on the troubleshooting side since you don't have to wait for someone to connect remotely to help you troubleshoot the issues in several devices, as it will give you an overview if you want to check devices to see what is happening with them. You will get an overview of all the devices you want on the same screen and show you what is happening while also allowing you to export the details in an Excel file, which you can use to compare and check if some application is working on a particular system or not. If an application is not working on a particular system, you can find out why it is not working by grabbing the logs and checking the process, which can save a lot of your time. If I were to create a matrix to explain how the solution saves time, I would rate it an eight out of ten, meaning that the solution's ability to help save time is 80 percent.

Nexthink is just a monitoring tool. In our company, we can't deploy anything from Nexthink the way we can deploy from any other endpoint solutions. It is not possible to create any dashboard in Nexthink, but you can create your dashboard in Splunk. I am unsure whether Nexthink is a monitoring tool with built-in features since we don't have access to many of its features in our organization. If the solution sends alerts through the dashboard or automated emails, especially when things are not working fine, it can be a great improvement and add to the solution's features. Some other tool sends automated emails if things are not working fine in Nexthink. One should be able to schedule monitoring in Nexthink. The aforementioned areas can be considered for improvement in the product.

I have been using Nexthink for more than two years.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a nine out of ten.

I have never contacted the solution's technical support.

BigFix was one of the solutions that I worked with in the past.

The solution is deployed on the cloud. Earlier, we had the solution on an on-premises server, but right now, we have it on a private cloud from Azure in our company.

There is a different team consisting of seven to eight people, a mix of engineers and administrators in my company, who maintain and upgrade the application.

I recommend the solution to those planning to use it. Nexthink provides its users with a very good point of overview and presentation.

There are many benefits of Nexthink since it allows a person to check in seconds which applications are running or if there are any crashes, thereby giving a good overview to the user that can be helpful during troubleshooting. Instead of connecting to a tool remotely, from Nexthink itself, you can see what works fine.

I rate the overall solution a nine out of ten.