Sold by: SoftchoiceÂ
Contact Center AI Assistant is a service that enhances customer experience and empowers customer support specialists by providing instant, reliable support across websites, mobile apps, and contact centers. Our team of experts help you envision the solution based on your business needs, develop a proof of concept to validate the solution, implement the solution across digital platforms, and provide ongoing support and optimization to ensure maximum value and performance.
Overview
How We Help: Smarter Support, Better Service. Empowering your contact center with intelligent, efficient, and scalable solutions to enhance customer satisfaction and drive business performance.
Chat AI Assistant: Engage customers instantly through intelligent chat support on your website and mobile app. Provide quick, accurate responses, guide customers through self-service options, and seamlessly escalate complex issues to live agents when needed.
Voice AI Assistant: Enhance phone-based support with a voice assistant that understands customer inquiries and provides real-time assistance. Reduce call wait times, handle high volumes efficiently, and ensure a smooth transition to human agents when necessary.
Omni-channel Experience: Deliver a seamless customer experience across multiple communication channels, including chat and voice. Ensure consistent responses and personalized interactions across multiple touchpoints.
Agent Assist: Empower your agents with real-time insights, suggested responses, and automated workflows to improve efficiency. Reduce handle times, enhance customer interactions, and enable agents to focus on more complex issues.
Your AI Journey: From Vision to Reality. We'll meet you where you are on your AI journey.
Envision: Define business challenges, set clear goals, and outline the scope for implementing the AI assistant.
Proof of Concept: Develop and deploy a small-scale version of the AI assistant to validate its effectiveness and functionality.
Implement: Deploy the AI assistant solution across digital platforms, providing seamless support for all customer interactions.
Sustain: Ongoing support and continuous optimization to ensure the AI assistant delivers maximum value and performance.
Powering Innovation with AWS. Leverage scalable, secure, and intelligent AWS solutions to enhance customer experience and drive operational efficiency in your contact center.
Accelerate Innovation: Leverage Amazon SageMaker for model development and Amazon Bedrock for serverless generative AI capabilities. 
Enterprise-Grade Infrastructure: Leverage event-driven, serverless AWS Lambda and Step Functions along with AWS Identity and Access Management (IAM) to ensure compliance, resilience, data protection, and scalable application performance.
Seamless Integration: Streamline end-to-end workflows with services like AWS Glue for data integration, Amazon Athena for interactive analytics, and Amazon Kendra for intelligent search across enterprise content. 
Strategic Partnership: Leverage our collaboration with AWS to gain early access to emerging capabilities and tailor your cloud strategy with services aligned to your AI roadmap.
Highlights
- Improve Customer Experience: Enhance Customer Satisfaction by providing instant responses and reduce wait times to ensure timely and seamless support. Deliver Consistent Support by maintaining accurate and uniform responses across all channels to build trust and reliability. Ensure 24/7 Availability by providing round-the-clock assistance, ensuring customers always receive support when needed.
- Improve Business Performance: Save up to 30% on Support Costs by automating routine inquiries and optimizing resource allocation to lower operational expenses. Automate 80% of Routine Queries by handling repetitive tasks efficiently, enabling customer support specialists to focus on resolving complex issues. Reduce Call Handling Time by 40% by streamlining interactions and optimizing workflows to significantly reduce the time spent on each call.
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Delivery method
Deployed on AWS
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Support
Vendor support
Deep business and technical expertise and certifications on AWS and on-premises datacenters. Industry-leading partnerships that provide access to exclusive pricing and the latest technologies. Support for your entire data journey with our suite of consulting and professional services for cloud, hybrid cloud, multi-cloud, and data security solutions. Dedicated Data and AI solution teams that combine consulting and engineering expertise to deliver solutions from start to finish, tailored to drive your business outcomes.
Contact us at aws@softchoice.com to learn more.