Sold by: CentricalÂ
Deployed on AWS
Improve agents experience and productivity with Centrical for Amazon Connect
Overview
Centrical for Amazon Connect provides an employee-centric contact center experience to boost agent performance and engagement and empower managers to provide targeted support to their teams. The solution leverages metrics from Amazon Connect, Contact Lens, and other mission-critical contact center applications (e.g., WFM, CRM, CSAT Surveys) to align agents to their goals and guide their success by triggering real-time feedback, personalized performance-based microlearning, and AI-driven coaching. A gamified user experience drives engagement and motivation to support continuous performance improvement.
For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@centrical.comÂ
Highlights
- BOOST PERFORMANCE
- INCREASE ENGAGEMENT
- EMPOWER MANAGERS
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Standard Plan | Centrical Platform - 300 users/year | $74,500.00 |
Vendor refund policy
Centrical does not currently offer refunds.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Contact our knowledgable Support Engineers via our service desk or email.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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39 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Vikram J.
Gameffective review
Reviewed on Aug 09, 2019
Review provided by G2
What do you like best about the product?
This software has a very nice interface and it shows all the possibilities very quickly. The customer support is very intuitive which has helped us to learn thing more quickly like how we can customize our games to work more efficiently. This software runs very smoothly on my PC.
What do you dislike about the product?
Sometimes it becomes very difficult to maintain between multiple admins when you need them for different-different purposes. Also they should add more gamification features in the software.
What problems is the product solving and how is that benefiting you?
I have used Gameffective in my company for improvising the way of making games and they have always motivated us. Their motivation has really improved the efficiency of our company but as this wasn't having much features, I recently stopped using this tool.
Recommendations to others considering the product:
It is a good software for managing the sales and also to keep your employees motivated, so it is recommended by my side.
Barkavi S.
provide employes with the live view of their personal target
Reviewed on Jun 27, 2019
Review provided by G2
What do you like best about the product?
trigger and optimize learning based on real time performance data,push the relevant content and the microlearning activities to the right employes at the right time to maximize the knowledge,application and business impact
What do you dislike about the product?
nothing so far,harness the most advantage enterprise gamification platform in the industry,drive and sustain employee skills ,badges,challenges,game narrative.
What problems is the product solving and how is that benefiting you?
employee will track their personal performance in real time and also monitor goals and how to reach them
Recommendations to others considering the product:
they are into the platform like performance acceleration,e-learning acceleration,enterprise ready,engagement automation
Consumer Electronics
Fun but needs improvement
Reviewed on May 10, 2019
Review provided by G2
What do you like best about the product?
It’s fun and motivates my sales team. I like that we can create our own challenges and competitions.
What do you dislike about the product?
It takes a long time to update and updates random KPIs at different times resulting in frustration from sales reps.
What problems is the product solving and how is that benefiting you?
It helps to motivate my sales team and put focus on core KPIs. As a result, our sales in key areas have seen drastic improvement.
Market Research
Similar to Microsoft but better
Reviewed on May 04, 2019
Review provided by G2
What do you like best about the product?
Game effective is similar to the Microsoft Dynamics program, but better. I have not had a problem with the program. It runs smooth, runs fast and doesn't lag. All the tools are easy to get to and use. A beginner could use this software and they wouldn't have a problem with it. Of course like any good software there is a nice tutorial.
What do you dislike about the product?
I honestly can't find a thing I dislike about this product. The price would be the only thing.
What problems is the product solving and how is that benefiting you?
It has helped my employees feel computer smarty and to know what they are doing without asking a bunch of questions
Recommendations to others considering the product:
Get it, but it, use it, abuse it - it'll do what you need to do for longterm effectivness
Consumer Services
BizEffective Customer Experience
Reviewed on Nov 08, 2018
Review provided by G2
What do you like best about the product?
The challenge session. Very intuitive and stimulating and the possibility to monitor results in a very quickly way. The user friendly interface and the learning session that allows users to be aware of new information in real time. Also the possibility to personalize avatar and nickname is very funny. The platform creates an healty competion between Agents, and as about the learning section, there is also the possibility to integrate it with Customer Learning Management System. It is a very Userful feature in order to saving time in content creation.
What do you dislike about the product?
The possibility to not import report with complicate calculation. Not so much flexibility in general features such as calculate kpi with files coming from different sources. But in general it is a very good instrument.
it would be greas also to set some gate logicin kpi in order to give points for example only after having satisfied some conditions (such as minimum number of calls received)
it would be greas also to set some gate logicin kpi in order to give points for example only after having satisfied some conditions (such as minimum number of calls received)
What problems is the product solving and how is that benefiting you?
Manual report Creation with a lot of time effort saving. Moreover the Team leader and Supervisor work is more easy because of data immediatly available on respective dashboard. In attition it has a good impact also on Admin e Data Analyst work, such as from Engineering Side. In analytic section data are ready both as number and both as graphical way in order to monitor trend of preformances during the times /day, week, month, year)
Recommendations to others considering the product:
Very good impact on sales performances in order to stimulate agents to work in a better way