Sold by: EnterpretÂ
Unified customer feedback analysis to help ensure no customer pain goes unnoticed.
Overview
Enterpret is cutting-edge feedback analytics that aggregates qualitative feedback from diverse sources like support conversations, social media, surveys, community forums, and sales calls and analyzes this data with custom AI models, empowering product builders with actionable insights from user feedback.
Customer-centric product companies like Notion, Loom, The Browser Company, and many others use Enterpret to know their customer pain in real-time, spot emerging trends and anomlies in their feedback, and make data-backed product decisions to drive retention.
Some typical use cases we see for Enterpret are -
- Getting alerted on anomalous patterns in customer feedback post a feature/version release.
- Contrasting customer feedback across different behavioral cohorts for deeper insights.
- Closing the loop with customers who have given feedback on any particular topic.
For custom pricing, EULA, or a private contract, please contact aws-mp@enterpret.com for a private offer.
Highlights
- Centralize customer feedback across all channels, such as - Social Media, Zendesk, Surveys, Gong calls, Salesforce, Community Forums, etc.
- Custom AI models to categorize feedback and identify granular reasons behind the feedback.
- Closing the loop with customers who have given feedback on any particular topic.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Feedback records | Includes upto 300,000 feedback records per year | $120,000.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Access support documentation on Enterpret Helpcentre - https://helpcenter.enterpret.com/en Contact support by emailing us here at support@enterpret.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Feedback Aggregation
Consolidates qualitative feedback from multiple sources including support conversations, social media, surveys, community forums, and sales calls
AI-Powered Analysis
Utilizes custom AI models to analyze and categorize customer feedback with granular insights
Multi-Channel Integration
Supports data collection from diverse platforms such as Zendesk, Salesforce, Gong calls, and community forums
Anomaly Detection
Identifies and alerts on unusual patterns and emerging trends in customer feedback across different time periods
Cohort Feedback Comparison
Enables comparative analysis of customer feedback across different behavioral segments for deeper understanding
Feedback Aggregation
AI-powered collection and consolidation of customer feedback from multiple sources including support tickets, product analytics, social media, and app stores
Automated Categorization
Intelligent sorting of customer feedback into thousands of granular categories using advanced AI classification algorithms
Real-time Issue Detection
Instant alerting and root cause identification of customer experience issues through AI-driven analysis
Competitive Intelligence
Automated tracking and monitoring of market trends, competitor offerings, and customer sentiment in real-time
Cross-platform Integration
Native integration capabilities with communication and project management platforms like Slack, Microsoft Teams, Jira, and GitHub
Social Media Listening
AI-powered tool for capturing real-time audience insights from millions of unfiltered thoughts and opinions
Cross-Platform Management
Comprehensive functionality operating across major social media networks and digital platforms
Analytics and Reporting
Flexible analytics tools enabling customized report generation and performance measurement
Engagement Automation
AI and automation-powered tools for managing customer interactions and support across social channels
Content Scheduling
Intuitive planning and scheduling tools for crafting and distributing targeted social media content
Standard contract
No
Customer reviews
0 ratings
0 AWS reviews
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58 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Augustus G.
The hub for all your feedback - explore, sense-check, dig deeper
Reviewed on Apr 22, 2025
Review provided by G2
What do you like best about the product?
I love that it is an aggregator of data points from all different sources. It's a useful tool to dig in and quickly build an understanding of what customers think of your products and it's features. You can use it as either the source of truth, or an excellent supplement to additional behavioral and research data you collect.
What do you dislike about the product?
While Enterpret is a great hub, it can be hard to use to synthesize data -- it just doesn't feel like it's built to be an analysis tool, so I find I have to build knowledge outside Entepret, come to it as a reference, and then export other knowledge from it to be most helpful.
What problems is the product solving and how is that benefiting you?
Disparate feedback sources -- it's benefitting me by being a reference for the UXR I lead.
Information Technology and Services
Great product !
Reviewed on Mar 28, 2025
Review provided by G2
What do you like best about the product?
Enterpret makes it so much easier to actually understand what customers are saying. It pulls in feedback from everywhere, tags it smartly, and shows clear themes without the usual manual mess. We finally have a way to back up gut feelings with real data. It's giving us really great insights and saving us loads of time. There are many interesting features and a lot that I still have to explore, but I would highly recommend it to any company that wants to have a hand of the pulse of its users and be able to leverage it with data.
What do you dislike about the product?
Really an amazing product once you know how to use it. My only "dislike" would be that it took a while for me to learn how to use it at its full capacity (if i'm even there yet) but that's the price to pay for a product that has so much to offer.
What problems is the product solving and how is that benefiting you?
Enterpret helps me get to the “why” behind customer feedback without digging through endless support tickets. It gives clear insights, surfaces useful data we can actually act on, and has saved me a ton of time I used to spend manually tagging or searching.
Computer Software
One portal for gathering feedback about our product
Reviewed on Mar 27, 2025
Review provided by G2
What do you like best about the product?
Enterpret makes it easy to look through several different sources for product feedback and understanding common issues that our customers are running into
What do you dislike about the product?
Because the tool is so robust, there's a bit of a learning curve to navigate and extract insights out of it
What problems is the product solving and how is that benefiting you?
Enterpret is able to gather feedback from multiple sources and combine similar pieces of feedback into a summarized collection. This makes it easy for me to look through and see how we can understand user problems and think through potential solutions or share with relevant product teams.
Madison K.
Enterpret unlocks insights, but a lot to read
Reviewed on Mar 26, 2025
Review provided by G2
What do you like best about the product?
Enterpret digests all various forms of feedback and summarizes it quite well.
What do you dislike about the product?
The summaries sent are quite long, shorter key takeaways with visuals may be helpful! There's also a lot happening on the homepage, perhaps simplifying it with an assistant to prompt you with what you would like to do would be helpful.
Also as a data scientist, I would love the ability to get the interpreted data back for more robust analysis
Also as a data scientist, I would love the ability to get the interpreted data back for more robust analysis
What problems is the product solving and how is that benefiting you?
It is solving us from building our own LLMs to interpret and aggregate user feedback / sentiment
Louise S.
A game-changing product for analysing user feedback
Reviewed on Mar 26, 2025
Review provided by G2
What do you like best about the product?
The Enterpret team are very attentive, and respond to any questions really quickly, whether it's a bug, asking for support with an analysis, or any other questions. They have implemented new features at our request on multiple occasions, and take feedback onboard for small improvements to the UX.
I use Enterpret most days, as it is an integral part of how we surface emerging bugs and user feedback. We used to have to manually tag app store reviews, whereas now it takes all of 10 seconds to load up a view of feedback trends over the past month.
I use Enterpret most days, as it is an integral part of how we surface emerging bugs and user feedback. We used to have to manually tag app store reviews, whereas now it takes all of 10 seconds to load up a view of feedback trends over the past month.
What do you dislike about the product?
It can be challenging for new and occasional users to find the answers they're looking for in Enterpret. Occasionally the reasons can be too broad or too granular, and require a moderate amount of manual merging.
What problems is the product solving and how is that benefiting you?
It is solving the challenge of grouping and categorising user feedback to surface common pain points. This helps to plan our product roadmap, and direct engineering time to the most important issues.