Sold by: Talkdesk
Deployed on AWS
Talkdesk Express makes AI-powered customer service simple for small and growing businesses. Launch your contact center in minutes with no IT setup required. Adopt AI fast with ready-to-go chatbots, virtual agents, and smart automations that help you respond instantly, stay available 24/7, and deliver personalized support across every channel. Manage calls, texts, emails, chats, and social messages from one unified workspace that scales as you grow. Start with a 15-day trial for up to 10 users, plus $100 in free credits to explore AI capabilities. After your trial, you can become an active customer with flexible, pay-as-you-go pricing available through AWS Marketplace.
4.4
Overview
Talkdesk Express empowers small businesses and entrepreneurs to modernize customer service through AI, without needing complex software or technical expertise. The platform combines voice, SMS, email, chat, and social messaging into one simple workspace, giving teams full visibility into every customer interaction. AI is at the core of Express, enabling small teams to work smarter and scale faster. In just minutes, you can add a chatbot to your website to answer FAQs, set up Autopilot to handle routine questions automatically, or deploy AI-powered virtual agents to manage support around the clock. Smart routing ensures customers reach the right person instantly, while AI Translator and Rewriter help teams communicate clearly across languages and tone. Behind the scenes, automation keeps service consistent by logging calls, organizing messages, and pulling knowledge base content into replies automatically. That means fewer manual steps, faster responses, and better experiences for customers. Talkdesk Express eliminates the patchwork of personal phone books, spreadsheets, and shared inboxes that small businesses often rely on. It's fast to deploy, easy to manage, and affordable to scale, with flexible, usage-based pricing and no IT setup. Powered by Talkdesk Customer Experience Automation, Express delivers the same security, reliability, and innovation trusted by leading organizations, reimagined for growing teams. Transform your customer experience with built-in AI and automation - start your 15-day free trial today.
Highlights
- Start free with a 15-day trial for up to 10 users + $100 credit. Experience Talkdesk Express instantly with full access during your trial and $100 in usage credits to explore AI-powered customer service tools. No setup fees, just fast, flexible access before moving to pay-as-you-go pricing through AWS Marketplace.
- AI-powered support, ready in minutes. Add a chatbot to your website, deploy virtual agents, or automate responses across calls, texts, and chats, all without IT help. Get sophisticated AI that works for your business, not against it.
- One platform for every conversation. Bring voice, SMS, email, chat, and social messaging together in a single workspace. Serve customers faster, stay organized, and scale effortlessly with built-in AI automation.
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
Talkdesk Express usage rates vary depending on product and interaction volume. | $0.01 |
Dimensions summary
Talkdesk Express uses a single usage-based pricing dimension. You pay based on which products you use and your interaction volume. There are no fixed tiers or seat counts to select on the Marketplace. Instead, your cost scales with how much you use across the products and channels you enable. This means charges rise or fall in line with actual customer interaction activity. The product targets start-ups and small businesses seeking customer service tools. Because rates depend on your product mix and volume, contact the vendor to confirm the rates that apply to your specific usage.
Top-of-mind questions for buyers
Two factors drive your cost: which products you enable and your interaction volume. As you use more products or handle more customer interactions, charges rise. Products can serve voice or digital channels. Because rates depend on your product mix and volume, contact the vendor to confirm the rates for your usage.
An interaction is a customer contact handled across the products you enable, spanning voice or digital channels. Volume tracks these interactions as they occur. The listing does not spell out the exact counting method for each product. Contact the vendor to confirm how interactions are measured for your specific product mix.
Yes. This is usage-based pricing, so charges track actual activity. When your interaction volume falls, your usage charges fall in line with it. When volume rises, charges rise. There are no fixed seat counts to lock in. Contact the vendor to confirm the rates applied to your product mix.
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All fees are non-cancellable and non-refundable except as required by law.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact express@talkdesk.com . For support questions as an Express customer, please visit express.talkdesk.com to join the free support community. support@talkdesk.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Brian R.
Great for Customer Chats .
Reviewed on Aug 04, 2026
Review provided by G2
What do you like best about the product?
I use it mostly for chat services with customers.
What do you dislike about the product?
Templates for chat.. it use to got to list but not you have to click extra step.
What problems is the product solving and how is that benefiting you?
I guess for ME the chat I can easily go back to previous chats by date.
Kenya F.
Copilot Helps Us Stay on Track, But Texting Gets Interrupted by Incoming Calls
Reviewed on Aug 03, 2026
Review provided by G2
What do you like best about the product?
Adding Copilot to Talkdesk has been, by far, the biggest help. There are times when the phone doesn’t connect properly, but Copilot still picks up the conversation, so we can read what the customer is saying and adjust our service accordingly.
What do you dislike about the product?
The only thing I dislike about Talkdesk is that when I’m sending a text message and a call comes in, it interrupts what I’m doing in the text. It would be great if there were an additional window or pop-up that appears when a call comes in, so I can see the call without being pulled out of the message.
What problems is the product solving and how is that benefiting you?
What I’ve noticed with Talkdesk is that it’s been solving some of our issues and benefiting me, especially since Copilot was added to help us assist our customers. It doesn’t just help by recording the call in writing; it also provides suggestions on how we can better help the customer with their issues.
Building Materials
Improving customer support
Reviewed on Aug 03, 2026
Review provided by G2
What do you like best about the product?
When I started working at TOTO that when I encounter talkdesk. I have work in customer service setting for year, I have never used a platform so easy to work with. With Talkdesk, you can text someone while on the phone. You get the chance to see your activities(who you talk to, or who the customer was speaking with previously)
What do you dislike about the product?
I don't like the fact that I can't see who left me a review after the call.
What problems is the product solving and how is that benefiting you?
I have not had a problem with Talk desk since I started working with TOTO. , But it benefit us as technician by managing calls easily and also route calls to the right agent
Jadon E.
Fast, Convenient Customer Texting That Speeds Up Communication
Reviewed on Aug 03, 2026
Review provided by G2
What do you like best about the product?
The feature of texting people which allows me to get info back and forth between customers quicker.
What do you dislike about the product?
Glitches on app will sometimes not allow me to take a call
What problems is the product solving and how is that benefiting you?
Able to keep track and progress of everyone's statuses so I can see which managers are available to assist me
Consumer Services
Live Stats and Useful Chat Features
Reviewed on Aug 03, 2026
Review provided by G2
What do you like best about the product?
I like being able to view live stats, and the chat features are useful as well.
What do you dislike about the product?
Some of the reporting is difficult to adjust to fit our company’s needs, and it often requires extra help to create.
What problems is the product solving and how is that benefiting you?
Call transferring between departments that only use chat, not phone lines.