Sold by: FARO Software Solutions LLC
FARO Observability as a Services for Government Compliance
Overview
Hercules Observability by FARO is a comprehensive SaaS monitoring and observability solution hosted in AWS, designed to aid government agencies in maintaining visibility and control over their cloud-based applications and infrastructure.
With powerful telemetry capabilities, Hercules facilitates real-time data collection, analysis, and visualization, enabling teams to proactively identify performance bottlenecks, security risks, and operational inefficiencies. The platform supports seamless integration with existing cloud environments and tools, fostering a streamlined approach to monitoring complex workloads with minimal disruption. Advanced AI-driven analytics and automated alerting help confirm system health and operational readiness, aiding agencies in reducing downtime and optimizing resource utilization.
Hercules Observability empowers IT and security teams with actionable insights to enhance decision-making, compliance adherence, and overall system reliability. By leveraging AWS's scalable infrastructure, the solution enables rapid deployment, high availability, and cost-effective operations tailored to the unique needs of government organizations.
Highlights
- Accelerating Time to Value for Application Users
- Lowering Total Cost of Implementation and Operations
- Increasing Security and Sustainability of the Solution
Details
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Premium Govt SaaS | FARO Premium Government SaaS Support | $1,000.00 |
HyperCare Govt SaaS | FARO HyperCare Government SaaS Support | $2,000.00 |
Dimensions summary
This listing offers two support levels billed as contract units. Premium Govt SaaS provides FARO Premium Government SaaS Support. HyperCare Govt SaaS provides FARO HyperCare Government SaaS Support. You choose the support level that fits your agency's needs, then set the number of units. Pricing scales with the quantity of units you purchase under your contract term. The two options are independent support tiers rather than add-ons, so you select one level per order based on the coverage your government observability deployment requires.
Top-of-mind questions for buyers
Each unit represents a quantity of the chosen government SaaS support level under your contract. You set the number of units to match your deployment. Cost scales with the count of units you purchase. The pricing table does not define a per-user or per-host mapping, so confirm unit scope with the vendor.
You choose one level per order. Premium Govt SaaS provides FARO Premium Government SaaS Support. HyperCare Govt SaaS provides FARO HyperCare Government SaaS Support. FARO offers around-the-clock support, including night and weekend deployments, plus named team resources. The pricing table does not detail the exact scope of each level, so confirm coverage with the vendor.
FARO commits to a Monthly Uptime Percentage of at least 99.95% when covered by a Support Services Agreement. If uptime falls below that, you may claim service credits toward future invoices. Credits are the sole remedy for covered downtime. Maintenance windows, customer-caused issues, and cloud provider outages are excluded from the commitment.
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