FARO is a leader in providing cloud solutions to the government marketplace. CIRT as a Service offer government agencies and departments numerous opportunities for more growth, efficiency, and the development of new business models. FARO delivers a SaaS offering (engineered environment), testable code, and robust support based on several defined parameters that are documented in the onboarding process.
Highlights
Accelerating Time to Value for Application Users
Lowering Total Cost of Implementation and Operations
Increasing Security and Sustainability of the Solution
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
This listing offers two support-level options, each billed by units under a contract. You choose Premium Government SaaS Support or HyperCare Government SaaS Support based on the level of managed service your agency needs. Both dimensions represent tiers of SaaS support rather than instance sizes or usage add-ons. You select the tier that fits your requirements, and pricing scales with the number of units you commit to. The two options are independent choices, not sequential upgrades within a single order.
Top-of-mind questions for buyers
What does one unit represent for the Premium and HyperCare Government SaaS Support dimensions?
Both dimensions bill by units of managed SaaS support rather than by servers, users, or hours. You commit to a number of support units under contract, and your cost scales with that quantity. The listing does not define a per-device or per-seat count, so confirm exact unit scope with the vendor.
How do Premium and HyperCare Government SaaS Support differ in what they deliver?
Both are managed support tiers you choose independently, not sequential upgrades. HyperCare typically signals a heightened, hands-on support level for time-sensitive periods, while Premium provides ongoing managed support. Both include named team support, managed deployment, and 24/7 coverage. Confirm the exact response levels for each tier with the vendor.
Does this support cover downtime remedies, and how is service availability handled?
Managed support includes monitoring, incident investigation, and resolution. The vendor's service level agreement targets a Monthly Uptime Percentage of at least 99.95%. If uptime falls below that during a billing cycle, you may claim service credits against future invoices. Credits are the sole remedy, requested within 30 days of an incident.
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SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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