Sold by: HCL Software
HCL BigFix Service Management is an AI-driven, no-code, service management platform that empowers organizations to deliver exceptional service experiences, optimize costs, and boost productivity.
Overview
THIS AWS MARKETPLACE LISTING FOR HCL BIGFIX SERVICE MANAGEMENT IS FOR INFORMATION PURPOSES ONLY AND DOES NOT CONSTITUTE AN OFFER TO SELL, OR SOLICITATION TO PURCHASE HCL BIGFIX SERVICE MANAGEMENT. YOU/BUYER WILL NOT HAVE ANY RIGHTS TO ACCESS AND USE HCL BIGFIX SERVICE MANAGEMENT, UNLESS HCLSOFTWARE ISSUES A PRIVATE OFFER TO YOU/BUYER VIA THE AWS MARKETPLACE AND YOU/BUYER ACCEPT SUCH PRIVATE OFFER, MAKE THE APPLICABLE PAYMENTS, AND ACCEPT THE EULA PROVIDED BY HCLSOFTWARE ALONG WITH THE PRIVATE OFFER.
PLEASE CONTACT INTELLIGENTOPERATIONSMARKETING@hcl.software
https://www.hcl-software.com/bigfix/products/service-management
HCL BigFix Service Management redefines ITSM with Agentic AI autonomous, self healing agents that think, decide, and act. Built on perception, reasoning, and action, these AI agents handle routine and complex tasks, driving real time resolution and service excellence.
From conversational virtual agents to predictive insights and intelligent event management, the platform embeds AI across all layers of service. With over 3,600 automated runbooks, it reduces manual work, accelerates response, and ensures consistent, efficient operations.
Designed for simplicity and scale, it offers no code administration, SaaS or Onpremise deployment, and a secure, multi tenant architecture. One license covers the full ecosystem, delivering easy maintenance, built in compliance, and continuous innovation by design.
Highlights
- Accelerated Deployment: It enables quick onboarding with a user-friendly experience, reducing the time needed to start using the platform. Comprehensive Service Management: It provides a single platform for managing various business functions, including IT, HR, facilities, and legal services, without additional charges.
- Advanced Security: It ensures secure access to data and applications, offering robust security features such as SAML and MFA for enhanced protection. Cost-Effective: HCL BigFix Service Management offers significant savings, with approximately 70% lower total cost of ownership compared to leading competitors.
- Enhanced Efficiency with Embedded AI: HCL BigFix Service Management boosts efficiency with AI-driven automation, self-healing agents, and real-time decision-making to streamline service delivery and reduce costs. Easy Upgrades and Maintenance: With one-click on-demand upgrades and maintenance, the software is designed for simplicity and ease of use.
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
HCL BigFix Service Management Offer | Private offers will be provided after understanding your individual requirements | $0.01 |
Dimensions summary
This listing uses a single contract-based pricing option, the HCL BigFix Service Management Offer, measured in Units. There are no public tiers, instance sizes, or usage add-ons to choose from. Instead, pricing is arranged through a private offer. HCL Software builds a custom quote after reviewing your specific requirements. Your final price depends on the number of Units you need. This structure lets pricing scale to the size and scope of your deployment rather than following fixed published rates.
Top-of-mind questions for buyers
The marketplace listing prices by Units, but the exact definition is set within your private offer. HCL Software determines Unit counts after reviewing your deployment scope. Because this is an AI-powered service management platform serving support teams across an organization, your Unit count reflects the size of your intended use.
This is a contract-based model, not pay-as-you-go. You agree on a set number of Units through a private offer rather than metering activity hour by hour. Charges do not fluctuate with day-to-day usage. Your cost is fixed to the Units in your agreed contract.
The platform supports both SaaS and on-premise deployment. This flexibility does not change the Units-based contract pricing on the marketplace. Your deployment choice is part of the requirements HCL Software reviews when building your private offer, but pricing still scales by Unit count.
www.hcl-software.com
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Vendor refund policy
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Custom pricing options
Request a private offer to receive a custom quote.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
Please contact global support through the URL:
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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