Field Service Management for Utilities Services

The Field Service Management Services, when deployed as part of an HCLSoftware Total Experience solution, provide the critical capabilities utility providers need to ensure their field technicians are operating efficiently and providing the highest level of customer support. Capabilities include work order management, scheduling and dispatch, customer management, asset/inventory tracking, and time/expense logging. All capabilities are available via mobile access, including real-time notifications and alerts.

Key Capabilities:

• Work Order Management: Create, assign, and track work orders from initiation to completion.
• Scheduling and Dispatch: Optimize technician schedules, auto-assign jobs based on skill, location, availability.
• Mobile Access for Technicians: Mobile apps (iOS/Android) for field staff to view tasks, update statuses, collect data.
• Customer Management: View customer history, location, service level agreements (SLAs), and communications.
• Asset and Inventory Tracking: Monitor field equipment, tools, and parts used per job.
• Time & Expense Logging: Allow techs to log hours, travel time, and material costs in the field.
• Reporting and Dashboards: Track KPIs like first-time fix rate, technician utilization, job completion time.
• Notifications & Alerts: Real-time updates for customers, technicians, and back office via SMS, email, or push notifications.

The Field Service Management Services on AWS Marketplace are only available via a private offer and requires acquisition of additional HCLSoftware entitlements. To discuss how we can provide a private offer tailored to your organization's specific needs or to schedule a demo, please reach out to us at Digital_ExpCloud_AWS_Sales@hcl.com .