Sold by: gocloudsÂ
ConnectNow Customer Service is an intelligent omnichannel customer contact center from Goclouds Data designed for businesses expanding overseas. By integrating channels such as phone, email, SMS, and social media, it helps companies manage dispersed customer information in a unified manner on a single page.
Additionally, ConnectNow Customer Service provides customers with an intelligent RAG-capable customer service that automatically and accurately responds to customer inquiries around the clock. The CoCo Agent Assistant offers the agent team multilingual online translation, ticket content summarization, and other assistance.
Overview
Omnichannel Integration: With ConnectNow Customer Service, companies expanding overseas can manage end-customer inquiries from phone, email, SMS, online chat, and social media all on a single Workspace. Agents can view, respond to, and manage inquiries in one Workspace without switching between different platforms.
Automated Tickets: Customer inquiries from any channel will automatically generate tickets in ConnectNow Customer Service, recording detailed customer information, inquiry issues, and responses from agents or AI customer service. This facilitates assignment, follow-up, and statistical analysis by the customer service team.
AIGC Intelligent Customer Service: ConnectNow Customer Service provides companies expanding overseas with intelligent customer service featuring RAG (Retrieval Augmented Generation) capabilities. By uploading FAQ and knowledge documents, companies can easily create a private knowledge base within ConnectNow Customer Service. The intelligent customer service learns from the knowledge base to provide precise, reliable, and easy-to-understand automated responses to end customers. Additionally, with RAG capabilities, companies can create an internal knowledge base for agents to search and reference, significantly enhancing their response efficiency.
CoCo Agent Assistant: The built-in CoCo Agent Assistant in ConnectNow Customer Service offers agents multilingual intelligent translation, grammar correction, content generation, and ticket summarization assistance.
Rapid Deployment: ConnectNow Customer Service supports rapid deployment in over 80 countries worldwide, with the potential to be fully operational within as little as two weeks.
Highlights
- Omnichannel Integration: With ConnectNow Customer Service, companies expanding overseas can manage end-user inquiries from phone, email, SMS, online chat, and social media all on a single Workspace. Agents can view, respond to, and manage inquiries in one Workspace without switching between different platforms.
- Automated Tickets: Customer inquiries from any channel will automatically generate tickets in ConnectNow Customer Service, recording detailed customer information, inquiry issues, and responses from human agents or AI customer service. This facilitates assignment, follow-up, and statistical analysis by the customer service team.
- AIGC Intelligent Customer Service: ConnectNow Customer Service provides companies expanding overseas with intelligent customer service featuring RAG (Retrieval Augmented Generation) capabilities. By uploading FAQ and knowledge documents, companies can easily create a private knowledge base within ConnectNow Customer Service.
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Basic | The most basic version allows agents to make phone calls directly. | $70.00 |
Growth | The advanced version adds online chat channels. | $90.00 |
Professional | The version with the best cost-effectiveness includes the most comprehensive channel access and more AIGC capabilities. | $110.00 |
Enterprise | The version with the most powerful functionality. | $145.00 |
Vendor refund policy
Currently, returns are not supported, but they can be cancelled at any time; Please contact connectnow@goclouds.cnÂ
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Contact email: support@connectnowai.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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By goclouds
By CloudWave Customer Experience Experts
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Omnichannel Communication
Integrates multiple communication channels including phone, email, SMS, online chat, and social media into a single unified workspace
Intelligent Knowledge Base
Utilizes RAG (Retrieval Augmented Generation) capabilities to create private knowledge bases for automated and precise customer service responses
Ticket Management System
Automatically generates and tracks customer inquiry tickets with detailed information, enabling assignment, follow-up, and statistical analysis
Multilingual Agent Assistance
Provides intelligent translation, grammar correction, content generation, and ticket summarization across multiple languages
AI-Powered Customer Service
Enables automated customer service responses by learning from uploaded FAQ and knowledge documents with advanced contextual understanding
Omnichannel Communication Support
Manages customer interactions across Voice, Chat, Email, SMS, and Social channels with integrated agent desktop and softphone capabilities
Amazon Connect Integration
Fully integrates with Amazon Connect ecosystem including contact flows, routing profiles, queues, phone numbers, Voice, Webchat, Customer profiles, Tasks, Lex Bots, and Lambda functions
Analytics and Visualization
Provides real-time and historical insights through data lake and custom QuickSight deployment with rich visualization capabilities
Intelligent Customer Intent Detection
Utilizes Concierge technology to predict customer intent before call answer and enable pre-built self-service journeys
Conversational AI Automation
Deploys digital employee conversational AI that can handle low-value requests and seamlessly escalate to live agent chat sessions
Multilingual AI Agent Capabilities
Supports 100+ languages across 30+ voice and digital communication channels with pre-trained industry-specific skills
Large Language Model Orchestration
Multi-model LLM integration supporting leading AI vendors including Amazon Bedrock, OpenAI, Azure OpenAI, and others
Semantic Knowledge Management
AI-powered knowledge retrieval using semantic search and generative AI for contextual and accurate customer query resolution
Enterprise System Integration
Seamless integration capabilities with enterprise systems through over 100 prebuilt integration connectors
Conversational AI Architecture
Advanced Agentic AI platform combining generative and conversational AI technologies for intelligent customer interaction
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