Sold by: NeonNow Customer Experience Experts
Deployed on AWS
The NeonNow AI Communication Platform, built on Amazon Connect and Twilio brings agentic voice, messaging and outbound engagement together under a single AI layer that automates interactions, supports human & autonomous agents and gives business leaders real-time insight and control.
Overview
NeonNow AI Communication Platform brings customer communication, intelligent automation and AI agents together in one connected platform. Designed for organisations looking to transform how they engage with customers, NeonNow combines conversational AI with modern communication capabilities across all channels to create more efficient, responsive and personalised customer experiences.
The platform brings together three solutions: NeonNow CX, an AI-powered contact centre for managing customer interactions; NeonNow Outreach, for creating and managing proactive outbound campaigns; and NeonNow Agentic, for deploying Agentic AI Agents that can autonomously assist customers, employees and business processes.
Together, CX, Outreach and Agentic provide a flexible foundation for organisations to evolve from traditional customer communication toward intelligent, AI-driven engagement, while choosing the capabilities that best fit their business today and expanding as their needs evolve.
Highlights
- Transform customer interactions with intelligent, AI-enabled contact center capabilities through NeonNow CX
- Reach customers at scale with targeted, intelligent outbound campaigns through NeonNow Outreach.
- Deploy NeonNow Agentic AI Agents to automate interactions, complete tasks and support customers and employees.
Details
Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/user/hour |
|---|---|---|
CX Enterprise License | NEONNOW Enterprise License | $0.26 |
CX Concierge | NEONNOW Concierge | $0.01 |
Usage based consumption of NEONNOW orchestration as a service - fixed | Usage based consumption of NEONNOW orchestration as a service - fixed | $0.01 |
Usage based consumption of NEONNOW orchestration as a service | Usage based consumption of NEONNOW orchestration as a service | $0.01 |
Dimensions summary
NeonNow charges by usage, measured in user hours (UserHrs). You pay for the time users spend on the AI contact centre platform. Four options are available. The CX Enterprise License and CX Concierge represent two licensing choices billed per user hour. Two further options cover orchestration as a service: one at a fixed rate and one at a standard usage rate. All options scale with actual usage rather than a flat seat count, so your cost tracks how much your teams use the platform.
Top-of-mind questions for buyers
A user hour measures the time a user spends active on the platform. Each hour one user works within the contact centre adds to your billed total. Cost tracks actual active time, not a fixed seat count, so part-time or variable staffing changes what you pay.
The CX Enterprise License and CX Concierge bill per user hour for platform access. The two orchestration-as-a-service options cover coordination of work and workflows, also metered per user hour. One orchestration option bills at a fixed rate, the other at a standard usage rate.
Both meter orchestration as a service by user hour. The fixed option applies one set rate per user hour. The standard usage option bills per user hour at the standard rate. Both charge only for active usage, so your cost tracks actual platform use.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
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Updated weekly
By NeonNow Customer Experience Experts
By OMNINGAGE
By SuccessKPI, Inc
Top
10
In Speech Recognition
Top
50
In Contact Center
Top
10
In Quality Assurance, Speech to Text
AI generated from product descriptions
Omnichannel Communication Management
Manages customer interactions across Voice, Chat, Email, SMS and Social channels with unified agent desktop or softphone interface
Amazon Connect Ecosystem Integration
Fully integrates with Amazon Connect contact flows, routing profiles, queues, phone numbers, Voice, Webchat, Customer profiles, Tasks, Lex Bots and Lambda functions
Real-time Analytics and Visualization
Provides data lake with custom QuickSight deployment for real-time and historical insights with rich visualization accessible from agent workspace
Pre-built Self-service Capabilities
Includes pre-built self-service journeys with Voice Biometrics, Identification and Store Opening Hours features for customer intent capture and automated interactions
No-code Configuration and Management
Offers no-code portals with pre-integrated product suite including wrap up codes, agent statistics, attached data fields, agent shortcuts and custom schedules for operational control
Multi-Channel Contact Support
Handles Voice, Chat, SMS and Social Media contacts through a unified platform
Real-Time Performance Analytics
Data-powered dashboards and visualizations providing visibility into agent performance, interaction quality and customer sentiment KPIs
Customer Journey Visualization
Provides customer journey visualizer with customer interaction history and interaction management capabilities
Enterprise Integration Capabilities
Integrates with corporate directory for single sign-on, supports multiple CRM platform integrations, and offers open APIs for custom reporting and business intelligence
Security and Compliance Features
Includes PCI compliance, built-in CRM, multilingual chat support, video calling, and Microsoft Teams integration
Real-time and Historical Analytics
Provides real-time and historical reports, dashboards, and analytics for IVR, ACD, text, social, and recordings across multiple contact center platforms
Speech and Text Analytics
Converts call recordings into text and extracts sentiments, brands, events, topics, and meaning using AI-driven processing
Multi-Platform Integration
Supports integration with multiple contact center platforms including Amazon Connect, Genesys Cloud, UJET, USAN, Talkdesk, Aspect, Five9, T-metrics, and others
Quality Monitoring and Workforce Management
Offers fully integrated quality monitoring and workforce management capabilities with end-to-end reporting for entire contact center operations
Enterprise Data Integration
Integrates data from AWS services including Lex, Contact Flow, Contact Lens, and Pinpoint, as well as CRM systems and other data sources for comprehensive contact center visibility
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