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    SolarWinds Observability SaaS

     Info
    Deployed on AWS
    Unified observability, purpose-built for DevOps teams to gain comprehensive visibility for cloud-native, custom web applications.

    Overview

    SolarWinds Observability SaaS is purpose-built for DevOps and IT teams and provides unified and comprehensive visibility for cloud-native, custom web applications and from across the environment including applications, infrastructure, logs, databases, networks, and digital experiences.

    Service relationship views, dependency maps, and multi-level drill-downs are built to ensure optimal service levels and user satisfaction with key business services.

    Key Features

    • Unified application and infrastructure data delivers comprehensive visibility
    • Support for open-source frameworks, container technologies, and third-party integrations
    • AIOps enhanced with machine learning to help simplify the management of distributed environments and reduce alert fatigue
    • Automated instrumentation and dependency mapping
    • Quick to install and easy to use for superior time to value
    • Integrates easily with SolarWinds Hybrid Cloud Observability

    For custom pricing options, including different Logs retention periods or a private contract, please contact Sales@SolarWinds.com  for a private offer.

    See "Additional Support" below to sign up for a free trial or a custom demonstration.

    Highlights

    • Eliminate tool sprawl and gain comprehensive, single-pane-of-glass visibility with actionable intelligence across applications, infrastructure, websites, databases, networks, and user experiences
    • Accelerate issue resolution with built-in intelligence and actionable insights driven by data from across the environment
    • Reduce alert fatigue with AIOps, machine learning (ML), and a customized metrics-powered solution designed to automatically prioritize and surface real problems

    Details

    Delivery method

    Deployed on AWS

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    Features and programs

    Financing for AWS Marketplace purchases

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    Financing for AWS Marketplace purchases

    Pricing

    SolarWinds Observability SaaS

     Info
    Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    1-month contract (6)

     Info
    Dimension
    Description
    Cost/month
    Application
    Application Observability - Per Application Instance
    $32.00
    Network & Infrastructure
    Network Device 1:1, Host 1:1, Non-host Cloud Svcs 3:1, Container 10:1
    $13.80
    DEM Synthetics
    Digital Experience Observability - Packs of 10 Uptime Checks
    $12.00
    DEM RUM
    Digital Experience Observability - Packs of 100,000 page views
    $12.00
    Logs
    Log Observability - Per GB and Searchable Retention at 15 days
    $10.00
    Database Observability
    Database Observability - Per database instance, physical or virtual
    $81.00

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

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    Updated weekly

    Accolades

     Info
    Top
    25
    In Log Analysis
    Top
    10
    In Generative AI, Log Analysis
    Top
    10
    In Observability, Migration

    Customer reviews

     Info
    Sentiment is AI generated from actual customer reviews on AWS and G2
    Reviews
    Functionality
    Ease of use
    Customer service
    Cost effectiveness
    Positive reviews
    Mixed reviews
    Negative reviews

    Overview

     Info
    AI generated from product descriptions
    Observability Platform
    Unified monitoring solution for cloud-native and custom web applications across multiple technology domains
    Machine Learning Integration
    AIOps-enhanced platform with machine learning capabilities to simplify management of distributed environments and reduce alert noise
    Infrastructure Monitoring
    Comprehensive visibility across applications, infrastructure, logs, databases, networks, and digital experiences with service relationship views and dependency mapping
    Open Source Compatibility
    Support for open-source frameworks, container technologies, and extensive third-party integration capabilities
    Automated Instrumentation
    Automated dependency mapping and instrumentation with quick installation and deployment process
    Artificial Intelligence Analysis
    Advanced AI agent that automates data analysis and accelerates root cause investigations
    Telemetry Data Integration
    Supports unified visibility across logs, metrics, and traces for cloud-native environments
    Anomaly Detection
    Real-time system anomaly detection to proactively prevent potential incidents
    OpenTelemetry Compatibility
    Flexible integration with OpenTelemetry standards for standardized observability pipelines
    Multi-Architecture Support
    Native compatibility with modern architectures including Kubernetes, serverless, and microservices environments
    Observability
    "Full-stack monitoring with automatic discovery and continuous tracking of AWS applications and infrastructure from code-level insights to end-user tracing"
    Cloud Infrastructure Monitoring
    "Automatic discovery and optimization of EC2 instances across Availability Zones using CloudWatch API"
    AI-Driven Analytics
    "Real-time analysis of complex ecosystems and billions of events with AI-powered root cause analysis and correlation"
    Runtime Application Security
    "Instant detection and blocking of vulnerabilities and threats in runtime cloud applications"
    Multi-Cloud Technology Support
    "Native integration with Amazon EC2, Elastic Container Service, Elastic Kubernetes Service, Fargate, Lambda, and over 90 AWS technologies"

    Security credentials

     Info
    Validated by AWS Marketplace
    FedRAMP
    GDPR
    HIPAA
    ISO/IEC 27001
    PCI DSS
    SOC 2 Type 2
    No security profile
    -
    -
    No security profile

    Contract

     Info
    Standard contract
    No
    No
    No

    Customer reviews

    Ratings and reviews

     Info
    0 ratings
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    0 AWS reviews
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    789 external reviews
    Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
    Insurance

    All-in-One Monitoring Made Easy with SolarWinds

    Reviewed on Jul 09, 2025
    Review provided by G2
    What do you like best about the product?
    What I like best about SolarWinds Observability is the unified view it offers across infrastructure, applications, and logs — all from a single dashboard. It's incredibly helpful to correlate metrics, traces, and logs for root cause analysis, especially in hybrid environments. The customizable dashboards are intuitive, and the AIOps features help reduce alert noise, making it easier to focus on real issues. It's a huge time-saver for monitoring complex systems.
    What do you dislike about the product?
    The initial setup and configuration can be overwhelming, especially for teams new to observability tools. Some documentation is outdated or unclear, and onboarding large environments requires time and effort. Also, pricing can escalate quickly as more nodes or features are added. Lastly, customer support response times could be improved.
    What problems is the product solving and how is that benefiting you?
    We use SolarWinds Observability to monitor app performance and server health. It helps us trace bottlenecks in code, monitor infrastructure metrics, and reduce troubleshooting time by correlating everything in one place.
    Hospital & Health Care

    Effective Network Visibility and Web Performance Insights with SolarWinds

    Reviewed on Jul 03, 2025
    Review provided by G2
    What do you like best about the product?
    We've been using SolarWinds NPM and WPM extensively, and the experience has been genuinely positive. The visibility that NPM provides into our network infrastructure has helped us proactively address performance bottlenecks before they impact users. Real-time monitoring, intuitive dashboards, and intelligent alerts make day-to-day operations much more manageable.

    WPM, on the other hand, has been incredibly valuable for monitoring our critical internal and external web applications. Being able to simulate user interactions and catch slow load times or page failures before end users report them has improved our service reliability and user satisfaction.

    Overall, SolarWinds has helped us move from reactive to proactive monitoring. The integration between modules, ease of customization, and the depth of insights we get have made a noticeable difference in how we manage our environment.
    What do you dislike about the product?
    The user interface, while functional, could use a more modern and responsive design. Some views feel cluttered and less intuitive compared to newer platforms.
    What problems is the product solving and how is that benefiting you?
    Web URL responses and performance monitoring is effective and we are planning to move web monitoring from other tools
    Hospital & Health Care

    SolarWinds Observability is a good product.

    Reviewed on Jul 03, 2025
    Review provided by G2
    What do you like best about the product?
    It is a great cloud monitoring platform.
    What do you dislike about the product?
    SolarWinds needs to add more modules to their platform.
    What problems is the product solving and how is that benefiting you?
    Monitor and alert when things are not working the way they should.
    Utilities

    Solid performer in network monitoring

    Reviewed on Jun 26, 2025
    Review provided by G2
    What do you like best about the product?
    We loved the fact you don’t have to purchase a la carte licenses for each product and instead you gain access to practically all of them and pay for “nodes” instead
    What do you dislike about the product?
    The on prem requirement for a SQL server etc but they do have a SaaS version but it’s just very expensive.
    What problems is the product solving and how is that benefiting you?
    Extensive network monitoring
    Telecommunications

    Robust Observability for Traditional IT Infrastructures

    Reviewed on Jun 24, 2025
    Review provided by G2
    What do you like best about the product?
    SolarWinds Observability stands out for its comprehensive visibility into on-prem environments, making it ideal for organizations that haven’t moved to the cloud. The customizable dashboards are intuitive, and the wide array of integrations with servers, databases, and network devices helps me stay on top of performance and availability issues. It’s especially strong when it comes to infrastructure monitoring, with deep insights into metrics, logs, and traces—all in one platform
    What do you dislike about the product?
    The setup and configuration process can feel a bit overwhelming, especially for teams without dedicated monitoring specialists. Documentation is helpful, but some features require trial-and-error to optimize. Also, while the platform offers powerful tools, the user interface could be more streamlined to improve navigation.
    What problems is the product solving and how is that benefiting you?
    SolarWinds Observability helps solve the challenge of managing performance across a complex, on-prem IT environment. Before using it, I often had to juggle multiple tools to monitor servers, databases, and network devices, which made it difficult to pinpoint the root cause of issues quickly. Now, with everything centralized in one platform, I can correlate metrics, logs, and traces to get a clearer picture of what’s happening across the stack.
    This has significantly reduced the time it takes to detect and resolve problems, which means less downtime and fewer disruptions for end users. The real-time alerting and customizable dashboards also help me stay proactive rather than reactive, which is a huge benefit for maintaining system health and performance.
    View all reviews