Sold by: SolarWinds
Deployed on AWS
Unified observability, purpose-built for DevOps teams to gain comprehensive visibility for cloud-native, custom web applications.
4.3
Overview
SolarWinds Observability SaaS is purpose-built for DevOps and IT teams and provides unified and comprehensive visibility for cloud-native, custom web applications and from across the environment including applications, infrastructure, logs, databases, networks, and digital experiences.
Service relationship views, dependency maps, and multi-level drill-downs are built to ensure optimal service levels and user satisfaction with key business services.
Key Features
- Unified application and infrastructure data delivers comprehensive visibility
- Support for open-source frameworks, container technologies, and third-party integrations
- AIOps enhanced with machine learning to help simplify the management of distributed environments and reduce alert fatigue
- Automated instrumentation and dependency mapping
- Quick to install and easy to use for superior time to value
- Integrates easily with SolarWinds Hybrid Cloud Observability
For custom pricing options, including different Logs retention periods or a private contract, please contact Sales@SolarWinds.com for a private offer.
See Additional Support below to sign up for a free trial or a custom demonstration.
Highlights
- Eliminate tool sprawl and gain comprehensive, single-pane-of-glass visibility with actionable intelligence across applications, infrastructure, websites, databases, networks, and user experiences
- Accelerate issue resolution with built-in intelligence and actionable insights driven by data from across the environment
- Reduce alert fatigue with AIOps, machine learning (ML), and a customized metrics-powered solution designed to automatically prioritize and surface real problems
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Application | Application Observability - Per Application Instance | $32.00 |
Network & Infrastructure | Network Device 1:1, Host 1:1, Non-host Cloud Svcs 3:1, Container 10:1 | $13.80 |
DEM Synthetics | Digital Experience Observability - Packs of 10 Uptime Checks | $12.00 |
DEM RUM | Digital Experience Observability - Packs of 100,000 page views | $12.00 |
Logs | Log Observability - Per GB and Searchable Retention at 15 days | $10.00 |
Database Observability | Database Observability - Per database instance, physical or virtual | $81.00 |
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By SolarWinds
By Dynatrace
Top
25
In Log Analysis
Top
10
In Generative AI, Log Analysis
Top
10
In Observability, Migration
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Observability Platform
Unified monitoring solution for cloud-native and custom web applications across multiple technology domains
Machine Learning Integration
AIOps-enhanced platform with advanced machine learning capabilities to simplify distributed environment management
Instrumentation Capability
Automated dependency mapping and instrumentation for comprehensive system visibility
Multi-Technology Support
Native support for open-source frameworks, container technologies, and third-party integrations
Environment Correlation
Service relationship views and multi-level drill-downs for comprehensive performance and dependency analysis
Artificial Intelligence Analysis
Advanced AI agent that automates data analysis and accelerates root cause investigations
Telemetry Data Integration
Supports unified visibility across logs, metrics, and traces for cloud-native environments
Anomaly Detection
Real-time system anomaly detection to proactively prevent potential incidents
OpenTelemetry Compatibility
Flexible integration with OpenTelemetry standards for standardized observability pipelines
Multi-Architecture Support
Native compatibility with modern architectures including Kubernetes, serverless, and microservices environments
Cloud Observability
Full-stack monitoring with end-to-end insights from code level to end-user tracing across AWS infrastructure
Infrastructure Discovery
Automatic discovery and optimization of EC2 instances across Availability Zones using CloudWatch API
AI-Powered Analysis
Real-time analysis of complex and dynamic ecosystems with billions of events using advanced AI-driven root cause analysis
Runtime Security
Real-time application security with autonomous threat detection and blocking capabilities for runtime applications
Multi-Technology Integration
Native integration with over 100 AWS technologies including EC2, ECS, EKS, Lambda, Fargate, and Bedrock
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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-
No security profile
Standard contract
No
No
No
Customer reviews
Fabio Gontarski
Monitoring has improved hybrid cloud uptime and simplifies troubleshooting across environments
Reviewed on Jan 14, 2026
Review from a verified AWS customer
What is our primary use case?
I use SolarWinds Hybrid Cloud Observability for monitoring the environment.
What is most valuable?
SolarWinds Hybrid Cloud Observability offers observability with problems and issues for troubleshooting in the hybrid cloud environment.
One example is monitoring a server instance with high CPU and memory usage, which I can troubleshoot effectively across SolarWinds Hybrid Cloud Observability .
I appreciate the interface and alerts panel, which have a very good design.
SolarWinds Hybrid Cloud Observability has a full-time positive impact because I need to have great availability in my cloud environment.
Positive changes include improvements in uptime, faster troubleshooting, and reduced downtime.
What needs improvement?
I think that SolarWinds Hybrid Cloud Observability can have improved integrations with other cloud providers, such as OCI , Oracle Cloud Infrastructure, and Ocean Cloud.
For how long have I used the solution?
I have used SolarWinds Hybrid Cloud Observability for seven years.
What do I think about the stability of the solution?
I have experienced a problem with SolarWinds Hybrid Cloud Observability, although I cannot detail the specific problems I have encountered.
What do I think about the scalability of the solution?
The scalability of SolarWinds Hybrid Cloud Observability is faster.
How are customer service and support?
I found that customer support is adequate.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
How was the initial setup?
My advice to others looking into using SolarWinds Hybrid Cloud Observability is that it is very easy to install and deploy across my cloud ambient and server cloud providers.
What other advice do I have?
SolarWinds Hybrid Cloud Observability is deployed in private cloud and hybrid cloud environments.
I use OCI , Oracle Cloud Infrastructure, and AWS Amazon Web Services for my private or hybrid cloud setup.
I also use Cloud Watching as a reference.
I believe features about billing can exist, and I use it in AWS where the billing cost is managed.
I would rate this product a 9 out of 10.
Manjunath K.
Unified Dashboard Makes Monitoring Effortless
Reviewed on Dec 18, 2025
Review provided by G2
What do you like best about the product?
I like the unified visibility across infrastructure, applications, and networks from a single dashboard, which simplifies monitoring and speeds up troubleshooting.
What do you dislike about the product?
The learning curve can be a bit steep initially, especially when configuring advanced features and fine-tuning alerts
What problems is the product solving and how is that benefiting you?
SolarWinds Observability solves the challenge of fragmented monitoring by providing unified visibility across infrastructure, applications, and networks, which helps us detect issues early and reduce troubleshooting time
Lokesha K.
Comprehensive Observability with Powerful AIOps Features
Reviewed on Dec 18, 2025
Review provided by G2
What do you like best about the product?
This platform offers comprehensive observability across public cloud, on-premises, network, and hybrid environments. It makes it easy to monitor metrics like CPU, memory, and network latency, and the dashboards are simple to customize. Integration with automation and ticketing tools is supported. The addition of AIOps features such as correlation and forecasting provides extra value.
What do you dislike about the product?
The initial deployment and configuration can be challenging, as it demands a high level of technical expertise. At present, it only supports ServiceNow ITSM out of the box, so integrating with other ITSM platforms requires custom work. Additionally, the pricing might be a concern for customers with smaller budgets.
What problems is the product solving and how is that benefiting you?
SolarWinds offers a unified interface for monitoring both cloud infrastructure services and network devices such as Meraki. This helps minimize downtime and improve mean time to resolution. The platform's automated alerts and API integrations further enhance the efficiency of incident response.
Adam Davis
Traceability has guided our monitoring decisions and now exposes onboarding and autonomy gaps
Reviewed on Dec 04, 2025
Review from a verified AWS customer
What is our primary use case?
My main use case when I tried SolarWinds Hybrid Cloud Observability was to find a solution, and we tried with Grafana and with another observability solution, and at the end of the day, Grafana was the best.
I was looking to solve traceability for the infrastructure for a telco with SolarWinds Hybrid Cloud Observability , but it needs a partner, and the partner was very expensive, so this is a pilot. Grafana has all the information for their own, and we can do it for us.
What is most valuable?
In my opinion, the best feature SolarWinds Hybrid Cloud Observability offers is traceability.
When I mention traceability, it stood out during the pilot because it was great since they give you some information about where the issue or the error was generated or created, so that was amazing. This is a very good tool, and we saw that in the demo, but not in the pilot because in the pilot, we could not do it on our own because it was really tricky to do that.
SolarWinds Hybrid Cloud Observability has positively impacted my organization by helping to understand that Grafana was the best, as the decision to go for Grafana was made quickly because we needed to go faster and we needed to go with our internal team.
The specific outcomes from that decision are time saved and autonomy, as it was to be autonomous, and we did not need an external party to create our solution.
What needs improvement?
SolarWinds Hybrid Cloud Observability can be improved by creating more content. They should create a kind of figure or person that can help and guide you, but not strictly with partners.
I think that with SolarWinds Hybrid Cloud Observability, they need to have more knowledge, webinars, or tutorials so that it would be possible for internal teams to work by themselves.
I don't have more to add about the needed improvements because the onboarding is the same thing; I needed a partner, and the partner does not move forward without being paid for a full year.
For how long have I used the solution?
I have been using SolarWinds Hybrid Cloud Observability for a short time as I tried once, but I did not prefer it, so we moved back and we do not use it again.
What do I think about the stability of the solution?
SolarWinds Hybrid Cloud Observability is stable in my experience if we can deploy the solution in a stable infrastructure.
What do I think about the scalability of the solution?
In my opinion, SolarWinds Hybrid Cloud Observability's scalability is a ten, as I can give you that score based on the demo, in the commercial demo.
How are customer service and support?
I never knew about the customer support for SolarWinds Hybrid Cloud Observability because the pilot never grew up; it never moved forward.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Grafana before trying SolarWinds Hybrid Cloud Observability.
What was our ROI?
I have not seen a return on investment from my experience with SolarWinds Hybrid Cloud Observability, as the pilot was not successful. I think that we quickly moved to Grafana and we did not waste three months of work on something that we never would be able to buy.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that it is a lot because I have more than twenty years of experience. Before, everything was licensed. Now with SaaS, it is easy, but some companies say that they are SaaS, but their business model is a license, so it is difficult to do business with them.
Which other solutions did I evaluate?
Before choosing SolarWinds Hybrid Cloud Observability, I evaluated other options including Grafana, Zabbix , and Snowflake .
What other advice do I have?
My advice for others looking into using SolarWinds Hybrid Cloud Observability is that if they are able or willing to buy a SaaS model but with a license model, they should go ahead with this platform. But if not, if they are looking for a SaaS platform, SolarWinds Hybrid Cloud Observability is not the option. My review rating for this product is a six.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Satish S.
Unified Dashboard Makes Monitoring Effortless
Reviewed on Dec 01, 2025
Review provided by G2
What do you like best about the product?
I like that SolarWinds Observability provides a single unified dashboard where I can monitor infrastructure, applications, logs, and network performance in one place. The correlation between metrics, logs, and traces makes troubleshooting much faster.
What do you dislike about the product?
Some features feel a bit complex to configure at first, and there can be a learning curve for new users.
What problems is the product solving and how is that benefiting you?
SolarWinds Observability gives us a unified view of our applications, infrastructure, and logs. It helps detect issues early, reduces downtime, and speeds up troubleshooting, which ultimately improves system reliability and user experience.