Sold by: Talkdesk
Deployed on AWS
Talkdesk is a global cloud contact center leader for customer-obsessed companies. Our automation-first solutions optimize the most critical customer service processes to deliver a better way to achieve great customer experiences.
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Overview
At Talkdesk, we help enterprises improve customer service, increase efficiency, and grow revenue with an AI-powered cloud contact center platform that provides applications for omnichannel engagement, customer experience analytics, self-service, workforce engagement, and employee collaboration. All these applications are native on our open platform with a shared set of services including a common data model, reporting, dashboards, workflows, AI & automations for faster time-to-value and reduced TCO. An intuitive Single Pane of Glass, provides streamlined workflows and rich customer context that empowers agents to work more efficiently and effectively.
CX Cloud includes:
- Voice Engagement
- Studio & Routing
- Live & Explore Standard Reporting
- AI-Powered Virtual Agents, Agent Assist, and AI Trainer
- Generative AI Solutions
- Guardian Standard
- Connections Standard
- Studio Functions
- Guardian Standard
- API Access
- Knowledge Management
- Over 70 out-of-the-box Integrations
Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences across any industry, through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Talkdesk delivers solutions dedicated to specific verticals for Financial Services, Healthcare, and Retail. With the Talkdesk and AWS CCI collaboration, easily implement intelligent solutions that enhance self-service, agent assistance, and call analytics in your contact center.
Talkdesk offers custom products, packages, EULAs, and private offers contact AWSmarketplace@talkdesk.com for more information
Highlights
- Industry Innovator: We developed purpose-built industry solutions to provide industry-specific workflows, core system integrations, and intelligence built to understand industry language.
- End-to-End solution: Access and view your customer engagement, workforce engagement, employee collaboration, AI & knowledge, and analytics and insights on a single unified platform.
- Global Leader: We have launched over 70 innovations in 7 years, serve our customers in over 100 countries across 20 different industries, and rank #8 on the 2023 Forbes Cloud 100.
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Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
CX Cloud Essentials | 50 Users | $135,000.00 |
Dimension | Cost/unit |
|---|---|
Additional CX Cloud Essentials User | $75.00 |
Usage as incurred & defined in EULA/MSA section 6.3 (per minute) | $0.01 |
Vendor refund policy
Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact awsmarketplace@talkdesk.com . For support questions on an existing Talkdesk solution please contact
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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10
In Contact Center
Top
10
In Contact Center, CRM
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10
In Contact Center, CRM, IT Business Management
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Cloud Contact Center Platform
AI-powered cloud platform with native applications for omnichannel engagement, customer experience analytics, and workforce management
AI-Powered Agent Assistance
Includes virtual agents, agent assist capabilities, AI trainer, and generative AI solutions for enhanced customer service interactions
Omnichannel Engagement
Supports multiple communication channels with streamlined workflows and comprehensive customer context for agents
Integration Capabilities
Provides over 70 out-of-the-box integrations with a shared data model, reporting, dashboards, and workflow automation
Vertical-Specific Solutions
Offers purpose-built industry solutions with specialized workflows and core system integrations for Financial Services, Healthcare, and Retail sectors
Microservices Architecture
Cloud-native platform built with microservices-based architecture enabling modular and scalable design
Omnichannel Communication
Supports unified customer interactions across multiple channels including voice, chat, email, and social platforms
AI-Powered Analytics
Integrated artificial intelligence capabilities for customer journey analytics and sentiment analysis
API-First Development
Open API development approach allowing flexible integration and customization of communication systems
Experience Orchestration
Advanced platform for connecting contextual interactions and delivering proactive, predictive customer engagement across marketing, sales, and service touchpoints
Multi-Channel Support
Provides support across web, social, mobile, messaging, live chat, email, and voice communication channels
AI-Powered Customer Service
Includes AI-powered bots and intelligent routing capabilities for automated customer interactions
Agent Workspace Integration
Centralized workspace with comprehensive customer context and over 1,200 pre-built integrations
Knowledge Management
Comprehensive knowledge base system for managing and organizing customer support information
Real-Time Analytics
Built-in real-time reporting and analytics tools for tracking and optimizing customer service performance
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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No security profile
Standard contract
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Customer reviews
Md A.
Streamlined Customer Service with Talkdesk
Reviewed on Dec 24, 2025
Review provided by G2
What do you like best about the product?
I use Talkdesk to handle customer service calls and emails in one location, which helps me maintain organization and facilitates prompt responses. It eliminates the hassle of managing client calls across several platforms by consolidating everything in one place. I enjoy how simple it is to use and how everything is available from a single dashboard. The call routing and reporting tools save time and make the team more productive. The integrations with Salesforce and Zendesk enable us to operate more quickly without switching between platforms. Moving to Talkdesk made scaling and supporting remote work significantly simpler. The initial setup didn't take long, and our staff was able to rapidly start using it because most of the configuration was straightforward.
What do you dislike about the product?
Certain functions require some time to get used to and feel a little complicated at first. Additionally, certain sophisticated features that could be more versatile are locked behind increased pricing.
What problems is the product solving and how is that benefiting you?
I use Talkdesk to handle customer calls and emails in one place, eliminating the hassle of multiple platforms. It reduces wait times, simplifies team performance monitoring, and the dashboard and reporting tools boost productivity.
Laura C.
Reliable cloud calling platform that scales well for growing support teams!!
Reviewed on Dec 23, 2025
Review provided by G2
What do you like best about the product?
I like how stable the calling quality is even during peak hours when our support volume goes high. The setup was faster than expected and agents were able to start taking calls without heavy training. Call routing and IVR flows are flexible and easy to adjust as business needs change. Real time dashboards help supervisors see what is happening on the floor without digging through reports.
What do you dislike about the product?
Some advanced settings are not very intuitive at first and need time to understand. Pricing can feel high when you start adding more features and users.
What problems is the product solving and how is that benefiting you?
Talkdesk solved our problem of managing inbound and outbound calls from multiple locations. Earlier we had limited visibility on agent performance and call quality. Now calls are centralized recordings are easy to access and reporting helps us improve response time and customer satisfaction. It also reduced dependency on local hardware which made operations smoother.
Yeko Muhammad
Unified channels have simplified customer support and now need more responsive assistance
Reviewed on Dec 21, 2025
Review provided by PeerSpot
What is our primary use case?
I have used TalkDesk for approximately seven to eight months. I use TalkDesk to manage my communications with my clients by unifying voice, SMS, chat, email, and all social media messages within a single interface. Additionally, I use it because it has AI and automation that helps me act as an artificial intelligence virtual assistant, which assists me in handling customer requests across both voice and digital channels. It also provides real-time and AI assistance to our live agents, such as the next-best action.
What is most valuable?
The best features TalkDesk offers include the unification of messages through omnichannel support, which allows me to combine all messages from voice calls, SMS, chats, email, and social media onto a single platform. I also utilize the AI features for immediate customer support with a virtual assistant to handle customers when our agents are offline, and it requires no coding, making it really easy to use.
The AI support specifically helps me save a lot of time as I only have to input and set it up; in case of any inquiries, it automatically provides feedback to customers needing help. Additionally, with the omnichannel feature, I don't need to log into all my social media handles or check my chats and emails separately, as I find everything in one place, which helps me become more efficient, save time, and stay organized.
What needs improvement?
TalkDesk is a good tool and I don't have any major needs for improvement. If I had to suggest anything, it might be to reduce the pricing, but it is fair overall.
Regarding needed improvements, while I find the customer support team generally effective, I notice it can be less responsive during certain hours, especially when their agents are offline, making communication difficult. However, I don't have many missing features to recommend adding; all my needs are covered, and it integrates well with tools such as Zendesk and Microsoft Teams .
For how long have I used the solution?
I have been working in my current field for approximately one to two years.
What do I think about the stability of the solution?
TalkDesk is very stable.
What do I think about the scalability of the solution?
The scalability of TalkDesk is not bad; it caters to all our needs as the IT team and facilitates communication with our clients and within the organization.
How are customer service and support?
Customer support is generally good; however, I find it less responsive at certain hours of the day. Overall, I would rate it a seven out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not use any different solution before.
How was the initial setup?
I would rate TalkDesk a seven out of ten on a scale of one to ten.
What was our ROI?
I have not really sat down to get the exact metrics on return on investment, but I can say that in terms of time, it helps us save a lot because of the automation and unification.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, I find it not bad, and while I don't know the specifics of setup cost and licensing since I'm not part of the financial team that purchases the software, I would say generally that the pricing is fair and the setup is also not bad.
Which other solutions did I evaluate?
I didn't evaluate other options before choosing TalkDesk as it was selected by my IT team; my IT head suggested TalkDesk, and I'm not sure what considerations they took, but it has proven to be a good tool for me.
What other advice do I have?
I would highly recommend TalkDesk because it is a good tool that simplifies work, provides analytics, and saves time, generating a good return on investment; it is excellent for communication and integration. I don't have much else to add; it is a good tool that I recommend for anyone looking to enhance customer experience or automation, featuring agentic AI that helps automate customer responses and save time. I give this product a rating of seven out of ten.
Elizabeth A.
Effortless UX, Reliable Performance
Reviewed on Dec 20, 2025
Review provided by G2
What do you like best about the product?
I use Talkdesk to handle daily customer support calls and keep conversations organized in one place. I like how easy it is to use, even for new agents getting started. I really like how smoothly calls connect and how stable the system is overall. The setup was straightforward and didn’t take much time at all.
What do you dislike about the product?
Sometimes the interface feels a bit slow when handling lots of calls at once.
What problems is the product solving and how is that benefiting you?
I use Talkdesk to handle daily customer support calls, reducing missed calls and keeping conversations organized in one place.
Mike M.
Intuitive Interface That Boosts Team Productivity
Reviewed on Dec 18, 2025
Review provided by G2
What do you like best about the product?
User-friendly interface – It’s intuitive and easy to learn, which helps teams get productive quickly without heavy training.
What do you dislike about the product?
Reporting can be complex – While powerful, some reports require deeper configuration and aren’t always intuitive for new users
What problems is the product solving and how is that benefiting you?
Talkdesk uses skills-based routing and intelligent IVR to make sure customers are connected with the right agent quickly, reducing frustration and handle time.