AI-driven Autonomous Finance Solutions for the Office of the CFO.

What do you like best about the product?

The product is intuitive and easy to learn, requiring no specialized expertise to navigate through its
modules efficiently. My favorite feature is that our customers can access their invoices and process payment without having to contact us. I also like the way this system is able to automate and track correspondences on each customer and that information is visible to everyone on the team which helps us keep from duplicating collection efforts. The customer support team is also extremely prompt and responsive when we encounter the occasional issue. Implementation of the product was the fastest we have ever implemented anything in my 26 years with our company, and this product integrated easily with our financial system. My team uses this program all day everyday and it has streamlined our Accounts Receivables process and has eliminated system silos and manual tasks.

What do you dislike about the product?

While the product offers strong functionality overall, there are a few areas where improvements would enhance usability and efficiency: Integration Timing - System integrations currently operate through batch processing rather than real-time updates, which can delay data synchronization across platforms. Email Management - The email inbox requires manual monitoring to associate responses with the correct customer accounts, adding extra administration effort. Documentation Limitations - Users are unable to attach supporting documents within the cash application module to record non-AR invoice deposits, limiting documentation accuracy.

What problems is the product solving and how is that benefiting you?

Our biggest issue was that we could not confirm that our customers were receiving the initial invoice. We now reach 99% of our customers through email communications, and follow-up actions related to collections have dropped from 98% to 1%. Requests for invoice copies have nearly been eliminated. Before implementing this product, our team faced significant inefficiencies in customer communication and payment processes. We were manually contacting customers, relying primarily on mailed correspondence - printing over 3,000 past-due notices each month without attaching invoices. This approach led to approximately 2,000 email responses monthly requesting invoice copies. Compounding the issue, many customers were not receiving the original invoices from the billing department, and we had no visibility into this problem. Furthermore, customers consistently requested an online payment option and the ability to set up automatic payments to simplify their payables processes. This product has solved all of those issues almost overnight.

What do you like best about the product?

I love how HighRadius Accounts Receivables stores communications in the customer accounts, which helps us keep track of everything even if someone leaves the company, and I appreciate how user-friendly the system is because it's easy to navigate even without much experience. I also find the AI tools and automated communications incredibly helpful, as they allow us to manage smaller customers that we never had time to work on before.

What do you dislike about the product?

The email inbox still has room for improvement. It would be helpful if email population based on prior communication worked more like Outlook. Currently, HighRadius only completes emails if the contact is in the account, but we have many contacts not stored to specific accounts. Having this feature would save a lot of time.

What problems is the product solving and how is that benefiting you?

I use HighRadius Accounts Receivables to automate worklists and customer account management. It helps us never lose communication with customers and is user-friendly, allowing easy navigation. The AI tools automate communications, helping us manage smaller customers effectively.

What do you like best about the product?

The auto-matching of the payment to the invoice. The reporting and dashboard feature sets.

What do you dislike about the product?

I don't have anything at this juncture as a new user that I dislike.

What problems is the product solving and how is that benefiting you?

We are automating hard check checks into digital processing, eliminating some task based processing by employees. This is a more accurate method and provides any exceptions to work easily through the process.

What do you like best about the product?

I like the dashboards, automated correspondence, and automated transcription that HighRadius Accounts Receivables offers. These features make KPI measurement and tracking easier and help our team become more efficient. The automation for cash application is a great help along with a clean portal to manage the manual component.

What do you dislike about the product?

We have had some issues with automated correspondence not being sent if a certain day of the month falls on a weekend. It happened 2 or 3 times this year. We hope the fix is now permanent.

What problems is the product solving and how is that benefiting you?

HighRadius Accounts Receivables automates prioritization, follow-ups, and cash applications, boosting analyst effectiveness. The customer portal and payment solutions enhance invoicing efficiency. Dashboards and automated transcription simplify KPI tracking, increasing team efficiency.

What do you like best about the product?

HighRadius has significantly streamlined our entire Accounts Receivable (AR) process through the organization. The automated cash application, intuitive dashboards, and AI-driven collection workflows have reduced manual effort drastically.The best part is the accuracy of the cash-application engine, it matches payments flawlessly with very minimal human intervention. Great software.

What do you dislike about the product?

We felt that some advanced reports require customization support from the HighRadius team. The initial onboarding can also feel a bit complex because of the number of configuration options.

What problems is the product solving and how is that benefiting you?

HighRadius has helped us reduce our DSO, improve collections efficiency, and eliminate a lot of manual reconciliation work. Overall, it has boosted team productivity and given us real-time visibility into our AR health.