Sold by: Wolken Software Inc
Wolken Care is an enterprise class, self-service SaaS based Customer Service Desk, designed to bring world-class customer service to small and medium businesses.
4.7
Overview
Wolken Care is an enterprise class, self-service SaaS based Customer Service Desk, designed to bring world-class customer service to small and medium businesses. The product offers a simple and scalable Customer Service Management solution offering modules like Omni-channel support, SLA driven ticket resolution, Workforce management, Automation and Reporting. The rich features, functionality and ease of configurability offer;
- Out of the box solution and ability to set up on the go
- Enterprise to offer superior service to its customers
- Enhanced efficiency and productivity to the service and support teams
- Pay as you grow pricing model Wolken Care is a new-age and modern Customer Service Desk. Crafted with care!
Highlights
- Wolken Care is an enterprise class, self-service SaaS based Customer Service Desk Application
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Users | Billing is based on number of internal users license (User / year) | $300.00 |
Dimensions summary
This listing uses one pricing dimension based on internal user licenses. You pay per internal user, per year, under a contract. Your total cost scales directly with the number of internal users you license. There are no separate tiers, instance sizes, or usage add-ons to choose from. To adjust cost, you change the count of licensed users. Pricing is a single annual per-user commitment covering the service desk platform.
Top-of-mind questions for buyers
An internal user is a licensed employee account inside your organization, such as service desk agents, analysts, IT staff, and other staff who log in to work on requests. Each such account counts as one user. Employees or customers who only submit requests are not the internal users being licensed.
Cost scales directly with the count of licensed internal users. Adding users raises your total, since billing is per internal user per year. There are no separate tiers or usage add-ons that trigger automatic jumps. To adjust cost, you change the number of licensed users under your contract.
The listing bills only on internal user licenses per year. The platform includes pre-built connectors to email, chat, phone, identity providers, and issue-tracking systems. These integrations are part of the platform covered by the user license. No separate integration dimension appears in the pricing table.
www.wolkensoftware.com+1
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Vendor refund policy
No Refund
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Dayakar G.
It is very user friendly and very relevant to the Bussiness
Reviewed on Oct 03, 2023
Review provided by G2
What do you like best about the product?
It would be very easy to track the Complaints/ Issues and help us to reslove the customer issues on the given SLA time.
Very healpful to resolve the Customer Complaints ontime.
Very healpful to resolve the Customer Complaints ontime.
What do you dislike about the product?
Not observed not much Downsides, need some more developments.
What problems is the product solving and how is that benefiting you?
We will get multipe service requests from our clients and also will receive multiple Queries on regular basis.
Based upon customer query we will give best service to our clients.
Based upon customer query we will give best service to our clients.
Prasanna G.
SaaS based product and available on Opex model.
Reviewed on Sep 28, 2023
Review provided by G2
What do you like best about the product?
Easy installation & configurations. Ready to Go workflows. No headache of owning and maintaing the products / services
What do you dislike about the product?
To create and customize the dashboards & frequency of use
What problems is the product solving and how is that benefiting you?
It is helping to unify the ticket management process across multiple customers
Information Technology and Services
The most user friendly and easy to navigate ServiceDesk !
Reviewed on Aug 15, 2023
Review provided by G2
What do you like best about the product?
Wolken ServcieDesk is loaded with features like omnichannel support, knowledge base, reports and analysis, and it helps us keep our customers satisfied and happy.
What do you dislike about the product?
There is nothing to dislike about the product.
What problems is the product solving and how is that benefiting you?
Wolken ServiceDesk helps achieve seamless customer interactions, and it has helped us improve our customer satisfaction scores and agent efficiency.
Computer Software
Great solution for a wide variety of business problems
Reviewed on Aug 14, 2023
Review provided by G2
What do you like best about the product?
It is a very easy to use, flexible tool at a very competitive price. I enjoy working with the leadership team at Wolken who have a deep understanding of the software business and other business they touch.
What do you dislike about the product?
I'd love it if they would only have me as their customer :) - hard to identify anything to dislike to be honest, our interactions over the past five years have only been positive.
What problems is the product solving and how is that benefiting you?
We needed a platform to meet our need to help provide excellent customer support to our customers. We're an enteprise software house and our customer can face complex issues - Wolken allows us to capture all required information in an easy and flexible way which leads to a smooth experience for both our customers and employees.
Kanchan M.
Level of customer service you will receive
Reviewed on Aug 12, 2023
Review provided by G2
What do you like best about the product?
Easy to use and configurable Saas product with a good product quality and delivery options.
What do you dislike about the product?
Not applicable
There are no issues that I came across
There are no issues that I came across
What problems is the product solving and how is that benefiting you?
Everything teams need to deliver value fast.
Connect Dev,it ops and business teams in1 platform
Deliver great services experience across teams fast
Connect Dev,it ops and business teams in1 platform
Deliver great services experience across teams fast