Sold by: Text - AI customer service software
AWS Free Tier
AI-powered live chat platform for B2B SaaS and ecommerce teams to drive sales, deliver real-time support, and boost conversions from a single workspace.
Overview
Image
LiveChat Chats
Image
LiveChat Customer List
Image
LiveChat Mobile app
Image
LiveChat Reports
Image
LiveChat Settings
Video
Product video
LiveChat is an AI-powered live chat and customer communication platform designed for B2B SaaS companies and ecommerce stores. It enables businesses to engage website visitors in real time, convert more traffic into revenue, and deliver fast, personalized support - all from a single, unified workspace.
Founded in 2002 by Text S.A. and trusted by over 36,000 companies in more than 150 countries, LiveChat combines two decades of reliability with modern AI capabilities to help teams work more efficiently and drive measurable growth.
Why LiveChat Stands Out
- Single-license, unlimited coverage: One license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email - all managed from one workspace.
- AI Copilot built in: Reply suggestions, chat summaries, and insights extracted from high-volume conversations help agents respond faster and focus on high-value interactions.
- No-code deployment: Add LiveChat to your site with a simple code snippet. No heavy development or complex setup required - teams can be live in minutes.
- Proactive engagement at key moments: Automated greetings, sneak-peek previews, and inactivity prompts capture visitor attention when it matters most for conversions.
- Ecommerce-optimized: Designed to boost average order value, upsell opportunities, and overall ROI by engaging shoppers at the right buying moment.
Key Features
- Chat tools and widget: Real-time two-way conversations with file sharing, chat archives, chat transfer, canned responses, and post-chat ratings.
- Multi-channel messaging: Manage conversations across live chat, Facebook Messenger, WhatsApp Business, and email from a single agent workspace.
- AI and automation: Built-in AI features including Copilot, reply suggestions, chat summaries, automated greetings, and chatbot integration.
- Analytics and reporting: Intuitive dashboards tracking agent performance, conversions, customer behavior, lead quality, and sales opportunities with robust filtering and data export.
- Customization: Tailor the widget appearance, language, and brand voice to match your site.
- 200+ integrations: Connect with CRMs (Salesforce, Microsoft Dynamics 365, HubSpot), ecommerce platforms (Shopify), help desks, and automation tools. Use the LiveChat API to build custom integrations.
Who It's For
LiveChat serves teams across ecommerce, SaaS, finance, and travel industries. It is purpose-built for:
- Ecommerce teams looking to recover abandoned carts through proactive chat greetings on product pages, route purchase questions to sales specialists via chat routing rules, and increase average order value through personalized upsell recommendations during live conversations.
- B2B SaaS companies that need to engage trial users in real time, route technical questions to the right team, and use AI-powered chat summaries to hand off context between agents seamlessly.
Getting Started
Deployment requires no heavy development. After subscribing, add a simple code snippet to your website to activate the chat widget. Configure chat routing, set up automated greetings, customize the widget to match your brand, and connect your existing tools through the integrations marketplace. LiveChat is available across web, desktop, and mobile apps so agents can respond from anywhere.
Security and Infrastructure
LiveChat provides enterprise-grade security and reliable infrastructure to keep your customer communication running smoothly. The platform is built to support regulated industries including finance and healthcare.
Ready to see LiveChat in action? Visit livechat.com to explore the platform or contact the team for a personalized demo.
Highlights
- AI Copilot with reply suggestions, chat summaries, and automated insights helps agents respond faster and focus on high-value conversations. Proactive engagement triggers - including automated greetings, sneak-peek previews, and inactivity prompts - capture visitor attention at key buying moments to drive higher conversion rates and stronger customer engagement. All AI and automation features are built in with no additional setup required.
- One license covers unlimited websites and apps plus Facebook Messenger, WhatsApp Business, and email - all managed from a single unified agent workspace. This multi-channel approach lowers operational overhead by eliminating the need to switch between tools. Agents handle every conversation in one place, improving productivity and ensuring consistent customer experiences across all channels.
- Deploy in minutes with a simple code snippet - no heavy development or complex setup required. Extend capabilities with 200+ integrations including Salesforce, Microsoft Dynamics 365, HubSpot, Shopify, and WordPress. Use the LiveChat API to build custom solutions. Trusted by over 36,000 companies in 150+ countries across ecommerce, SaaS, finance, and travel industries for over two decades.
Details
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimensions summary
This listing offers one pricing dimension: a Free usage option. You pay nothing to access it, and there is no commitment term or quantity to configure. This single dimension covers your entire use of the product through AWS Marketplace. Because only the Free option applies here, pricing does not scale across tiers or seats within this listing. You get access to the AI live chat and customer service tools without a per-user charge or usage meter tied to this dimension. Sign-up requires no credit card to begin.
Top-of-mind questions for buyers
The Free dimension gives you the AI live chat and customer service assistant. It reads incoming messages, answers from your knowledge base, suggests replies, fixes typos, tags conversations, and summarizes chats. You point it at your website or help articles to build its knowledge. Setup takes about ten minutes and needs no developer.
The AI Agent is a separate capability billed by resolutions, not conversation volume or seats. A resolution counts only when the AI fully answers a customer question without a human, charged once per conversation. It is not part of the Free live chat assistant and requires a separate plan to unlock resolution-based access.
No usage meter or per-seat charge ties to this Free dimension. The included AI live chat features, such as reply suggestions, tag suggestions, text enhancement, and summaries, do not accrue extra cost as your team or chat volume grows through this listing.
www.livechat.com
Helpful?
Vendor refund policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
LiveChat provides 24/7/365 customer support to help you with setup, troubleshooting, and ongoing usage questions.
Support Channels:
- Live chat support available directly at < www.livechat.com >
- Self-service Help Center with guides, tutorials, and FAQs at < www.livechat.com/help >
- API documentation and developer resources at platform.text.com/docs
Getting Started: After subscribing through AWS Marketplace, add a simple code snippet to your website to activate the LiveChat widget. No heavy development or complex setup is required. Configure chat routing, automated greetings, and integrations from the LiveChat dashboard. The platform is available across web, desktop, and mobile apps.
For questions about your subscription, billing, or refund requests related to your AWS Marketplace purchase, contact LiveChat support via live chat at < www.livechat.com >.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Rocket.Chat is the leading open source team communication platform, available on-premises or on Cloud, for web, desktop and mobile.
KokobeoChat is an AI-powered live chat platform for any website. Engage visitors 24/7 with an AI assistant and human operators, in 14 languages, with real-time translation. Install in minutes on WordPress, Shopify, Wix, Webflow or any site.
Make chat easy for digital customers and delight them with support on channels they love with conversational experiences
The no-code, conversational analytics platform that enables speed to insights.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.