Sold by: TuvisÂ
Deployed on AWS
Tuvis allows companies to use messaging apps like WhatsApp, iMessage, Telegram, Line and WeChat in a secure, efficient, and compliant way. The Capture solution facilitates adherence to record-keeping regulations and privacy laws through automated monitoring and archiving of all messaging app interactions inside databases. Additionally, the Protect solution integrates with enterprise security solutions, empowering companies to exercise precise control over data shared via unofficial channels while providing real-time alerts and access permissions management. The Engage solution seamlessly integrates CRM systems like Salesforce and Microsoft Dynamics 365 with WhatsApp and iMessage, enabling teams to access customer information and register all the interactions effortlessly.
Overview
Tuvis is a comprehensive compliance and security solution designed to safeguard organizations against potential threats, preventing breaches and data loss. Tuvis captures all messaging apps communications, ensuring no crucial information is overlooked, and offers advanced search and retrieval functions for efficient access to specific data within existing records systems.
To further enhance security, Tuvis offers strategic measures such as restricting messaging apps access based on teams and roles, adding an extra layer of control. The platform also supports secure login methods like Single Sign-On (SSO), enhancing authentication procedures and providing organizations with robust compliance and security solutions.
Additionally, Tuvis revolutionizes customer relationship management by integrating CRM systems like Salesforce and Microsoft Dynamics 365 with popular messaging applications such as WhatsApp and iMessage. This integration empowers sales teams to access vital customer information on a single screen, streamlining activity tracking and interactions. Users can efficiently create tasks, activities, and cases, schedule and launch meetings, send emails, and perform a range of CRM and daily activities, all within a unified interface.
Highlights
- Integrates effortlessly between WhatsApp & Salesforce or Microsoft Dynamics 365 Create tasks, activities, or cases without leaving the WhatsApp screen Display contact and account history Automatic chat syncing Send emails and schedule events Create a contact or lead Integration with SIEM, CRM & Blob Storage solutions. All WhatsApp communications, including media files and voice messages, are captured.
- Perform advanced search and retrieval across all data in seconds, in your existing system of records. Integration with security systems: EDR, Proxy, DLP, Firewall & SSO. Blocking of WhatsApp chat for unknown contacts. Access control based on time. Integration with DLP (Data Loss Prevention). Set controls that monitor and limit what is being shared on messaging apps.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Engage | Automatically synchronize WhatsApp conversations and create records on a supported CRM (Salesforce or Microsoft Dynamics) - Start package | $50,000.00 |
Capture | Automatically synchronize WhatsApp conversations to a supported CRM / Database / SIEM / Storage - Start package | $50,000.00 |
Protect | Limit access to WhatsApp only through Tuvis desktop application via integration with Endpoint or similar. - Start package | $50,000.00 |
Vendor refund policy
Non-Refundable Fees: Once the subscription payment is made, all fees are considered non-refundable. Cancellation Support: The company reserves the right to utilize its support system for cancellations at any given time. This may occur if the company decides to suspend the current subscription or future payment renewals. Access until Contracted Term Ends: The version of your contracted Tuvis package will remain accessible for your account until the contracted term reaches its conclusion.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Tuvis boasts a dedicated team of support specialists who can readily assist users via email at support@tuvis.com . Additionally, Tuvis provides a comprehensive Help Center, featuring articles addressing the most frequently asked questions about the platform and detailed explanations of its various features.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Tuvis
By Smarsh
By Khoros- Digital 1st Engagement Platform
Sentiment is AI generated from actual customer reviews on AWS and G2
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AI generated from product descriptions
Messaging App Compliance
Automated monitoring and archiving of messaging app interactions across multiple platforms like WhatsApp, iMessage, Telegram, Line, and WeChat
Enterprise Security Integration
Advanced integration with security systems including EDR, Proxy, DLP, Firewall, and Single Sign-On (SSO) authentication mechanisms
CRM System Synchronization
Seamless integration with CRM platforms like Salesforce and Microsoft Dynamics 365 for unified communication and interaction tracking
Access Control Mechanism
Role-based and time-based access controls with granular permissions for messaging app usage across organizational teams
Communication Data Capture
Comprehensive capture of all messaging communications, including media files and voice messages, with advanced search and retrieval capabilities
Communication Channel Capture
Supports capture of over 80 communication channels with full context preservation using patented technology
Enterprise Archiving
Cloud-native archiving platform with triple-active provisioning, low latency data access, and SEC 17a-4 validated storage
Risk and Compliance Analysis
AI/ML driven conduct analysis for identifying risks, anomalies, and trends in communication data across global regulatory frameworks
Data Security
Robust access controls with data encryption at rest and in-flight, preventing unauthorized access to archived communications
E-Discovery Capabilities
Advanced discovery tool enabling legal holds, native format review, and efficient data export for external review processes
Omni-Channel Communication
Supports over 30 digital communication channels including voice, chat, messaging, social media, email, SMS, and third-party platforms
AI-Powered Engagement
Leverages patented AI, governance, orchestration, and automation tools for digital customer interactions
Community Management
Provides advanced tools for designing, managing, and integrating brand-owned digital communities with enterprise ecosystems
Contact Center Integration
Offers unified desktop experience blending voice, synchronous chat, and asynchronous messaging with pre-built workflows
Social Media Governance
Includes robust compliance and reporting tools with single sign-on capabilities for comprehensive social media management
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