Sold by: Vonage
Mitigate customer fraud with this fraud protection solution using turnkey customer verification, real-time fraud alerting and communications blocking, all augmented with Amazon AI capabilities.
4.2
Overview
Fraud attacks continue to rise and increase in sophistication - and these events cost businesses financially and can severely impact brand and reputation. As more services and transactions expand online, businesses need tools to validate that their users are well-meaning human beings and not malicious bots and fraudsters.
The fraud protection solution includes a range of Vonage capabilities providing easy-to-deploy omnichannel 2FA tools, global number and "SIM Swap" checking, and communications fraud monitoring, alerting and blocking, and can be augmented by the use of Amazon Rekognition and Generative AI capabilities for advanced fraud protection and feedback.
When available, the solution will be expanded to include the CAMARA-based SIM Swap API (in alpha).
Key Vonage capabilities of the solution include:
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Number Insight provides the customer with the ability to see if a phone number recently changed its sim card, a potential indicator of account takeover fraud.
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Verify provides packaged two-factor authentication (2FA) omnichannel workflows across SMS, voice calls, WhatsApp, and email. The broad mix of channels helps growing organizations meet their customer authentication needs across different global markets.
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Fraud Defender allows organizations to easily implement real-time monitoring, alerting, and blocking rules to help stop suspicious voice and SMS messaging communications activity in its tracks. Feedback from higher-level AWS AI analysis identifying fraud attempts can also be used with this solution to further refine traffic blocking rules.
The fraud detection capabilities of this solution can be further enhanced by the developer by pairing them with Amazon AWS Artificial Intelligence capabilities including:
- Amazon Rekognition provides rich visual analysis tools to support biometric and face recognition applications for industries and use cases that demand this advanced level of authentication, such as financial services and high-end acquisitions.
- Amazon Bedrock allows generative AI-based analysis to be applied during onboarding workflows and ongoing customer transactions to detect sophisticated fraud patterns and protect the business. This higher-level fraud analysis can improve business outcomes and customer experiences, and also be fed back to update Vonage Fraud Defender rules that can block fraudulent communications traffic from the start.
The solution is API-based, allowing organizations to flexibly embed fraud protection capabilities into their existing applications, online interfaces, and workflows - tailoring their use to specific business needs. Vonage was recognized as a Leader in the 2023 Gartner Magic Quadrant for Communications Platform as a Service. ( https://www.vonage.com/about-us/awards/gartner-magic-quadrant-cpaas/ )
The solution is initially available in a limited number of markets. Contact Vonage for information about further regions to follow. For custom pricing and Vonage Terms of Use, please contact awssales@vonage.com .
Highlights
- Quick checking of global phone numbers and detection of recent SIM card changes to provide a better end-user experience, mitigate human error, tackle bots and fraudster communications, and block Artificially Inflated Traffic.
- Comprehensive packaged 2FA across SMS, voice calls, WhatsApp, email and new "silent" authentication methods.
- Real-time monitoring, alerting, and blocking rules for SMS and voice communications traffic, with country and network filters that can be augmented by Amazon AWS AI capabilities.
Details
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Fraud Protection Solution | Usage of Vonage APIs to help combat fraud | $10,000.00 |
Dimension | Cost/unit |
|---|---|
Telecom Charges | $0.01 |
Dimensions summary
This listing uses two usage-based dimensions billed under a contract. The Fraud Protection Solution dimension charges for your use of Vonage APIs that help combat fraud, so cost rises with the number of units you consume. The Telecom Charges dimension bills separately for the telecom traffic tied to that usage. The two dimensions are independent and additive, not tiers or bundles. Your total depends on how many units you run across both API usage and telecom activity. There is no fixed platform fee shown; you pay based on actual consumption.
Top-of-mind questions for buyers
A unit reflects your use of Vonage APIs that help combat fraud. This includes tools that monitor SMS and voice traffic, validate customers through 2FA, and assess risk using live phone number and subscriber data. Your unit count rises as you consume more of these API calls.
Both dimensions bill independently and add together on the same invoice. The Fraud Protection Solution dimension meters your API usage. The Telecom Charges dimension covers the underlying telecom traffic tied to that usage, such as sending SMS or placing voice calls. Neither is a tier of the other.
Both dimensions are usage-based, so cost rises as consumption grows. More API calls increase the Fraud Protection Solution charge. More telecom traffic tied to that activity increases the Telecom Charges. There is no fixed platform fee shown, so scaling is proportional to actual use, with no manual tier upgrade step.
www.vonage.com
Helpful?
Vendor refund policy
Billing disputes must be initiated within 30 days of the date the Service was provided, by contacting Vonage at nexmo.billing@vonage.com . For full information, see https://www.vonage.com/legal/communications-apis/terms-of-use/
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Support is available through online developer documentation, FAQs, and solution briefs, available through our community Slack channel, via e-mail and other channels with our Support team, or through your account manager, accessible at awssales@vonage.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Karan K.
Top Twilio Alternative for End-to-End CPaaS Solutions
Reviewed on Jan 18, 2026
Review provided by G2
What do you like best about the product?
One of the best-documented APIs I have come across. Even junior developers and freshers are able to understand how to integrate Vonage communication APIs to enable 2-step SMS verification and email alerts in our application.
What do you dislike about the product?
Sometimes, configuring more advanced use cases can get a bit complex and feel like a hassle.
What problems is the product solving and how is that benefiting you?
We have implemented Vonage Communications APIs to enable two-step SMS verification during sign-in. We also use the email APIs to send alerts to our customers from our application. Vonage has proven to be an ideal CPaaS solution for our needs.
Roger r.
Convenient SMS verification solution, prompt technical support
Reviewed on Dec 16, 2025
Review provided by G2
What do you like best about the product?
I find the development with Vonage Communications APIs very convenient. The technical documentation helps us with integration development without any technical barriers. Additionally, the pricing is quite reasonable, and you can clearly view the success, failure, and cost details on the dashboard. If any issues arise, the technical support is also very prompt.
What do you dislike about the product?
The only thing is that the charges are a bit expensive. It would be better if the charges could be a bit cheaper.
What problems is the product solving and how is that benefiting you?
I use Vonage Communications APIs to automatically send verification SMS in the system, making it convenient for customers to perform two-factor authentication when logging into the website, ensuring account security.
Carlos C.
Very good experience
Reviewed on Dec 11, 2025
Review provided by G2
What do you like best about the product?
Diverse set of API's to communicate with your clients via Phone call, SMS, WhatsApp and Video, very easy to integrate in your product, phone number availability
What do you dislike about the product?
Support can be a little slow when problems arise outside their control. Carriers have their own set of rules and Vonage can control only to a certain point
What problems is the product solving and how is that benefiting you?
Contact thousand of users automatically via sms and voice, freeing our clients's resources
Matthias .
User-friendly with quick integration
Reviewed on Dec 09, 2025
Review provided by G2
What do you like best about the product?
We like the clarity and user-friendliness of the Vonage Communications APIs, as the straightforward operation delivers quick results. Additionally, the initial setup was very easy.
What do you dislike about the product?
There are no suggestions for improvement from our perspective.
What problems is the product solving and how is that benefiting you?
The Vonage Communications APIs provide an interface to telephony software and enable straightforward operation that delivers quick results.
Francisco L.
Simplicity and Stability in Real-Time Alerts
Reviewed on Dec 08, 2025
Review provided by G2
What do you like best about the product?
I like Vonage Communications APIs for their simplicity and stability. It took me less than an hour to implement the full SMS and voice solution because the API is that easy to work with. It's been rock solid and very stable for many years. The real-time alerts are crucial for my fully automated trading system, ensuring I'm notified immediately when something isn't operating within expected boundaries. The initial setup was pretty straightforward, and compared to other products like Amazon, which was overkill, and Twilio, which was too complex, Vonage suited my needs perfectly.
What do you dislike about the product?
I've tested getting SMS's on Vonage. That would be useful for some services, not all providers can send SMS to Vonage numbers. But, honestly, that's not really important.
What problems is the product solving and how is that benefiting you?
Vonage Communications APIs keep my trading system running smoothly by providing real-time alerts when issues arise, ensuring things stay within expected boundaries.