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    Vonage Voice API

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    Sold by: Vonage 
    Deployed on AWS
    Vonage Voice API is a carrier-grade, programmable voice platform for embedding high-quality PSTN, SIP, and WebRTC calling into any application. Build IVRs, AI voice bots, in-app calling, and automated notifications with , global reach across 227 countries, and AWS integration including Amazon Nova Sonic. Vonage Voice API is a cloud-native, programmable voice solution built on a reliable, high-quality global carrier network. It enables businesses and developers to design, deploy, and scale custom voice experiences, from simple outbound notifications to sophisticated AI-driven conversational agents, without managing telephony infrastructure.

    Overview

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    Voice is still the most powerful channel for customer engagement and Vonage Voice API gives you full programmatic control over every call.

    Fully hosted on AWS, every API request flows through enterprise-grade infrastructure: delivering multi-AZ reliability, elastic scalability, and security-first architecture with KMS encryption, AWS Secrets Manager, and CloudTrail audit logging built in.

    Vonage Voice API integrates with Amazon Nova Sonic speech-to-speech generative AI to replace legacy IVRs with natural, human-like AI voice agents.

    Available on AWS Marketplace: transact using your existing AWS committed spend with no new procurement cycle required.

    Enhanced Customer Engagement

    * **AI-Powered Voice Bots**: Integrate with Amazon Nova Sonic or any third-party AI engine via WebSockets to build conversational agents that handle inquiries, route calls, and escalate to live agents. * **Automatic Speech Recognition (ASR)**: Voice-driven self-service in 120+ languages. Premier ASR, powered by Deepgram, delivers best-in-class accuracy for real-time transcription and AI-ready speech processing. * **Text-to-Speech (TTS)**: Standard, Premium, or Premier voices, including hyper-realistic generative AI voices powered by Google Chirp3-HD, for menus, alerts, and branded voice experiences 10x more natural than legacy TTS. * **Call Recording & Transcription**: Record calls and convert audio to searchable text for compliance, QA, and agent training.

    Simplified and Secure In-App Voice Calling

    * **WebRTC / In-App Voice**: Click-to-call from any browser or mobile app (iOS, Android), no phone number or carrier connection required. Add on-demand biometric KYC, zero PII data storage, and ISO 27001-certified security via the Expertstack Secured Calls co-sell. * **Branded Calling**: Display your company name, logo, and call reason on the recipients lock screen, across 300M+ US PSTN devices (via First Orion) and in-app environments. Higher answer rates, less abandonment, stronger trust. One API, both channels. * **Programmable SIP**: Extend your existing SIP infrastructure with IVR, TTS, ASR, multi-channel recording, and WebSocket AI connectivity, no rip-and-replace required. * **NCCO Call Control**: Define precise call flows in JSON for full developer control over inbound and outbound call behavior.

    Global Accessibility

    * **227 Countries & 1,600+ Networks**: PSTN and VoIP coverage across the globe. * **Virtual Numbers**: Provision local, national, and toll-free numbers on demand via dashboard or API. * **Bring Your Own Carrier (BYOC)**: Keep existing carrier relationships; access full Voice API features via Programmable SIP, no number porting needed. * **24/7 Availability**: Always-on service with automated fallback and intelligent routing. * **Multi-AZ Reliability on AWS**: Continuous uptime across AWS availability zones, even during regional failures.

    Key Benefits of Voice API

    Faster Time to Market: SDKs, pre-built code samples, and low-code AI Studio, from idea to production in days. Flexible Deployment: Self-serve, self-serve + professional services, or fully managed. AI-Ready Architecture: WebSocket support connects to any AI engine, Nova Sonic, OpenAI, Deepgram, ElevenLabs, and more. AWS Marketplace Procurement: Draw down on existing AWS committed spend, no new contracts, faster closure. Elastic Scale: Amazon EKS auto-scales from a single call to thousands of concurrent sessions. Enterprise Security: KMS encryption, AWS Secrets Manager, and CloudTrail audit logs, compliance-ready for regulated industries.

    Use-Cases

    * **Branded Calling**: Display your name, logo, and call reason before the recipient answers, higher pickup rates, less abandonment, stronger brand trust. * **AI Voice Agents**: Replace legacy IVRs with natural conversational agents powered by Amazon Nova Sonic + Vonage Voice API. * **Fraud Prevention & Verification**: Secure authentication via IVR-based OTP or AI-driven identity verification. * **Contact Center Modernization**: Intelligent voice front-end with smart routing and live agent escalation. * **Appointment Reminders & Alerts**: Automated outbound notifications for healthcare, logistics, finance, and retail. * **In-App Customer Support**: Embed click-to-call in your web or mobile app for instant, context-aware support. * **Multilingual Customer Service**: Serve global customers in 120+ languages with ASR and TTS, no multilingual staff required.

    Buy Vonage Voice API on AWS Marketplace

    Vonage Communications API portfolio is **fully hosted on AWS** and available through AWS Marketplace. Vonage is an **AWS ISV Accelerate Partner** with the **AWS FSI Competency**, validating production-grade delivery for banking, payments, and insurance customers. Try the API free today and start building in minutes.

    Highlights

    • AI-Powered Voice, Built for the AWS Ecosystem Vonage Voice API integrates natively with Amazon Nova Sonic's speech-to-speech generative AI to replace legacy IVRs with natural, human-like voice agents, tested at 100+ concurrent calls and globally scalable. Fully hosted on AWS, every interaction benefits from enterprise-grade reliability, elastic scale, and security-first architecture.
    • Global Reach, Trusted Calling Reach customers across 227 countries and 1,600+ networks with carrier-grade PSTN and VoIP coverage, available 24/7 with automated failover. Branded Calling displays your name, logo, and call reason on 300M+ US devices, driving higher answer rates and stronger brand trust on every outbound call.
    • Flexible, Developer-Friendly, and Marketplace-Ready From self-serve to fully managed, Vonage Voice API fits any team, with SDKs, pre-built code samples, and a low-code AI Studio to go from idea to production in days. Purchase directly through AWS Marketplace using your existing committed spend, no new contracts, no new procurement cycle.

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    Pricing

    Vonage Voice API

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    Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    Usage costs (1)

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    Cost/unit
    API Usage
    Vonage API usage units
    $0.01

    Vendor refund policy

    As per the AWS Marketplace terms.

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    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

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    Vendor support

    Support is available through online developer documentation, FAQs, and solution briefs, available through our community Slack channel, via e-mail and other channels with our Support team, or through your account manager, accessible at awssales@vonage.com .

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