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Convenient SMS verification solution, prompt technical support
What do you like best about the product?
I find the development with Vonage Communications APIs very convenient. The technical documentation helps us with integration development without any technical barriers. Additionally, the pricing is quite reasonable, and you can clearly view the success, failure, and cost details on the dashboard. If any issues arise, the technical support is also very prompt.
What do you dislike about the product?
The only thing is that the charges are a bit expensive. It would be better if the charges could be a bit cheaper.
What problems is the product solving and how is that benefiting you?
I use Vonage Communications APIs to automatically send verification SMS in the system, making it convenient for customers to perform two-factor authentication when logging into the website, ensuring account security.
Very good experience
What do you like best about the product?
Diverse set of API's to communicate with your clients via Phone call, SMS, WhatsApp and Video, very easy to integrate in your product, phone number availability
What do you dislike about the product?
Support can be a little slow when problems arise outside their control. Carriers have their own set of rules and Vonage can control only to a certain point
What problems is the product solving and how is that benefiting you?
Contact thousand of users automatically via sms and voice, freeing our clients's resources
Simplicity and Stability in Real-Time Alerts
What do you like best about the product?
I like Vonage Communications APIs for their simplicity and stability. It took me less than an hour to implement the full SMS and voice solution because the API is that easy to work with. It's been rock solid and very stable for many years. The real-time alerts are crucial for my fully automated trading system, ensuring I'm notified immediately when something isn't operating within expected boundaries. The initial setup was pretty straightforward, and compared to other products like Amazon, which was overkill, and Twilio, which was too complex, Vonage suited my needs perfectly.
What do you dislike about the product?
I've tested getting SMS's on Vonage. That would be useful for some services, not all providers can send SMS to Vonage numbers. But, honestly, that's not really important.
What problems is the product solving and how is that benefiting you?
Vonage Communications APIs keep my trading system running smoothly by providing real-time alerts when issues arise, ensuring things stay within expected boundaries.
Easy to Use and Reliable, with Great Number Service
What do you like best about the product?
I like the ease of use of the platform. The number service is very good too. The initial setup of Vonage Communications APIs was simple.
What do you dislike about the product?
There is nothing I don't like about Vonage
What problems is the product solving and how is that benefiting you?
The Vonage Communications APIs solve my single number problem, allowing me to keep the same contact number at all times. I like the ease of use and think the number service is very good.
Affordable, Reliable, and Stellar Support
What do you like best about the product?
I like that Vonage Communications APIs allow me to connect to WhatsApp or other internet-based communication systems. It's affordable and dependable, which is essential for my needs. Sharing our API with developers worldwide is crucial to our success, and Vonage makes this easy to do. The platform is straightforward to deploy, and their customer support is first-rate, providing quick answers whenever we have issues. Setup was easy for me, and once I handed over to the developers, they were able to manage everything smoothly.
What do you dislike about the product?
Not sure how to answer this question. I love Vonage
What problems is the product solving and how is that benefiting you?
I use Vonage Communications APIs to connect to WhatsApp and other systems, making it easy to deploy and share with developers globally. It's affordable, dependable, and their customer support is first-rate.
Smooth Communication Experience, But Dashboard and Support Need Improvement
What do you like best about the product?
Vonage Communications APIs are the unifies multiple communication channels which are under one platform, due to this it helps the developers to save time and simplify the user engagement. It is easy to integrate with clear documentation, making it simple to build and manage communication features like voice, SMS and video.
What do you dislike about the product?
From the beginning, the dashboard is not very user friendly, and support responses sometimes take longer time than expected. Setup for advanced features can be tricky and pricing feels slightly high for small teams.
What problems is the product solving and how is that benefiting you?
Vonage Communications APIs helps me to automate the tasks and manage communication through voice, SMS, and chat. It improves the user engagement and reducing the manual communication tasks. It also simplifies the multi-channel communications.
Easy Integration, but Management Is Challenging
What do you like best about the product?
Easy to integrate with our systems and deployment
What do you dislike about the product?
It's kind of difficult to manage and administrate
What problems is the product solving and how is that benefiting you?
allowed my businesses to manage voice, SMS, video calls, and chat from a single platform
Reliable and Developer-Friendly Communication APIs with Minor Limitations
What do you like best about the product?
Vonage Communications APIs are highly versatile and developer-friendly. I especially appreciate the ease of integrating voice, SMS, and video functionalities into applications without building complex infrastructure from scratch. The APIs offer reliable performance, clear documentation, and robust support, which makes implementing real-time communication features much faster and more efficient. The ability to scale easily and maintain consistent quality across multiple channels is another major upside.
What do you dislike about the product?
One downside is that some advanced features can be costly, especially for startups or small-scale projects with limited budgets. Additionally, while the documentation is generally good, certain edge-case scenarios and error handling could be more detailed, which sometimes requires extra trial-and-error to implement correctly. Some users may also find the dashboard slightly less intuitive for monitoring detailed analytics compared to other platforms.
What problems is the product solving and how is that benefiting you?
Vonage Communications APIs solve the problem of integrating real-time communication features—like voice calls, video calls, and messaging—into applications without building complex infrastructure from scratch. This eliminates the need for separate telephony systems or third-party services, saving significant development time and cost. For me, this is highly beneficial because it allows rapid deployment of communication features, ensures reliable performance, and provides flexibility to scale as needed, ultimately improving user engagement and streamlining workflows.
Good and stable communication API solution
What do you like best about the product?
I like that Vonage APIs are reliable and simple to integrate. The documentation is easy to follow and the platform handle calls and messages very well without much downtime. It also scale nicely when we need to manage more users or higher traffic, which is great for our daily operations.
What do you dislike about the product?
Sometimes the response time from support is a bit slow when you need help with a technical issue. Also, the dashboard design could be a bit more modern and intuitive. But overall, it’s a solid service.
What problems is the product solving and how is that benefiting you?
It helps us manage communication with clients more efficiently. We can automate call and SMS notifications easily, saving time and reducing manual work. It also make sure our system stay connected with users in a fast and reliable way.
Reliable tool to handle communication in different channels
What do you like best about the product?
What I like best is how flexible it is to integrate voice and messaging features in our systems. The documentation is clear, and once you get familiar, it’s easy to automate notifications or connect with users through calls and SMS. The reliability of the calls has been great so far, which is key for us.
What do you dislike about the product?
At first, the setup takes a bit of testing to get everything working smoothly. The dashboard could also be a little more user-friendly when managing multiple numbers or checking logs — sometimes it feels too technical.
What problems is the product solving and how is that benefiting you?
It helps us manage client communications more efficiently, especially automated calls and alerts for our telecare users. It reduce manual calling, saves time, and improves consistency when partners need to reach clients quickly. Overall, it makes our communication process faster and more reliable.
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