Sold by: RedSky TechnologiesÂ
RedSky is the leading provider of on-premise and cloud-based E911 solutions with more customers, more technology, and more experience than any other provider. More than one million workers, students, and visitors rely on RedSky for E911 protection.
RedSky has been providing the market with E911 solutions for over 20 years. We lead the industry with E911 technology for the enterprise, and development for NG-911. We are laser focused on future-proofing your organization by creating on-premise and cloud based solutions that will keep your people safe and your business running smoothly.
Overview
RedSky E911 Anywhere is a cloud-based network service that routes emergency calls from any call server in the USA or Canada, sends detailed location information of the caller to emergency dispatchers at the PSAPs, and notifies on-site personnel of the 911 call in progress.
In a distributed enterprise, calls are routed from various locations through a centralized call server. However, when someone dials 9-1-1, the emergency call must be routed to the appropriate local PSAP (Public Safety Answering Point), regardless of the location of the call server. E911 Anywhere ensures that when someone dials 9-1-1 using an organization's network, help arrives to the correct location as quickly as possible. Additionally, E911 Anywhere helps organizations become 100% compliant with US E911 legislation like Kari's Law and the RAY BAUM's Act.
Key Features:
- Routes 911 calls to any PSAP in the USA and Canada, based on the location of the caller
- Tracks nomadic softphone users on and off premises when using the MyE911 application
- Sends real-time notifications to security and administrators via email, SMS, or desktop notification
- Next generation 911 features including built-in Network Discovery capabilities which allow dynamic tracking of devices and users on-premises.
- Will route emergency calls for all on-premises, remote, and nomadic employees.
- Can be used to support any customer environment if they can direct emergency calls to E911Anywhere.
- Completely cloud-based with no on-premises infrastructure required.
- Accepts 9-1-1 calls via direct SIP trunk or PSTN routing
- Supports 9-3-3 calling for testing
- Call Conferencing, Barge-in, and call recording available with optional Enhanced Notification bundle
- Integration with Everbridge Mass Notification/Incident Communications module
For custom pricing, EULA, or a private offer, please contact rs_sales@everbridge.com .
Highlights
- Compliance with Kari's Law and the RAY BAUM Act
- Enhanced Notification options including: - Desktop alerting - Call conferencing - Call Barge-In - Call Recording - Integration with Everbridge Mass Notification
Details
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
RedSky E911 Anywhere | E911 Anywhere cloud user license (Please contact RedSky for pricing) | $24.00 |
Vendor refund policy
If you need refund information please contact us at support@redskytech.comÂ
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Delivery details
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Support
Vendor support
The mission of Customer Support is to meet and exceed the expectations of every customer by providing accurate, timely, and professional technical assistance. We aim to provide a level of Support Excellence that will not only guarantee the success of RedSky Technologies, Inc. products in meeting customers business needs, but will also serve as the highest standard of service that customers deserve.
Support Excellence is achieved by exceeding customer expectations. It is, at all times, important to set the customers expectations and do whatever it takes to meet or exceed those expectations. Customer Support must always work together and grow as a team. Our goals and objectives should always push us to improve for our customers. We are the primary technical contact for the customer with RedSky Technologies, Inc. and the customers perceptions of the Support Team will be the perception of the company.
Customer Support is open from 8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday, excluding holidays. Any unscheduled changes to these hours (due to unplanned events such as weather or other emergencies) will be announced through our email system. Emergency operators are available 24x7x365 by following the auto-attendant directions for emergency use outside of the hours of operation.
Customer Support provides 24-hour emergency support to all customers who are eligible for support. To activate an emergency page call Customer Support at (866) RST-2435 (866-778-2435). Follow the auto-attendant directions to speak to an on-call engineer. If unanswered, please leave a complete phone number including area code and extension. Please make sure that is a number that can receive call backs.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By RedSky Technologies
By Everbridge, Inc
By Cloud Infrastructure Services
AI generated from product descriptions
Emergency Call Routing
Routes 911 calls to appropriate Public Safety Answering Points (PSAPs) in USA and Canada based on caller's location
Device and User Tracking
Supports dynamic tracking of devices and users on-premises using Network Discovery capabilities
Communication Notification
Sends real-time notifications to security and administrators via multiple channels including email, SMS, and desktop notifications
Softphone User Monitoring
Tracks nomadic softphone users both on and off premises using dedicated application
Call Management
Supports direct SIP trunk and PSTN routing, with optional call conferencing, barge-in, and call recording features
Critical Event Management
SaaS-based platform that combines intelligent automation with comprehensive risk data for organizational resilience
Multi-Channel Communication
Enables real-time digital communications across various channels before, during, and after critical events
Emergency Response Coordination
Provides capabilities for identifying affected personnel, launching response plans, and collaborating across stakeholders during incidents
Compliance Automation
Supports E911 regulatory compliance with automated solutions for telecommunications platforms
Risk Intelligence Integration
Leverages comprehensive risk data to enhance situational awareness and enable proactive incident management
VoIP Communication Platform
Open-source telephony system built on Asterisk platform with comprehensive communication capabilities
Web-Based Management Interface
Intuitive browser-based system for configuring and managing telephony infrastructure
Call Routing Capabilities
Advanced routing features including IVR, call queues, time-based routing, and follow-me functionality
Communication Security
Secure remote access with encrypted connections and comprehensive call management protocols
Modular Extensibility
Supports multiple feature add-ons and modules for customizing telephony system functionality
Standard contract
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