Everbridge

Our main use case for Everbridge Mass Notification is monitoring incidents across our assets, sites, and people all over the world through alerts from this application.

For example, if we have a hurricane in Japan and I receive an alert, I can check if we have employees or a warehouse in that exact location, and then we are able to send them alerts. If something is already critical, we can check if they are safe or not. We can pass orientations and set up war rooms with the whole group.

We use this application specifically in the case of incidents to send alerts and to check if our people are safe or not.

Everbridge Mass Notification offers controls that I find most valuable. These controls include the total number of people who have already responded, who are missing, and if something has reached a critical situation, who I can reach first. The system has criteria for which group I have to contact first, second, and third depending on the situation.

Everbridge Mass Notification has positively impacted my organization as it is a good way for a company like mine, which has assets all over the world including Europe, APAC, Latin America, and all over the US, to monitor all types of incidents and be able to check if our employees are safe or not. It is a great feature.

Sometimes when we move for an incident, there are levels and situations that change over time. We have to generate the results again, so it is not automatic that we can see the employees or not; we have to generate again.

I chose 8 out of 10 because we do not have yet other ways to include it for other countries that have different ways to connect to our employees through different channels.

I have been using Everbridge Mass Notification for about three years now.

Everbridge Mass Notification's customer support is very good.

I never used a different solution before Everbridge Mass Notification.

It was not me who chose this solution.

Regarding Everbridge Mass Notification's AI capabilities, we did not have any problem at all. I think it is very safe.

I find the accuracy and reliability of Everbridge Mass Notification's AI output to be totally accurate.

Everbridge Mass Notification's scalability is very high.

My advice for others looking into using Everbridge Mass Notification is that we only use our laptops, cell phones, and Teams.

I rated this product 8 out of 10.

My main use case for Everbridge Mass Notification is as a recruiting coordinator at Uber ATG, where I use it for candidate tracking purposes. I upload their phone number and resume if the recruiter did not provide it, review feedback forms, and ensure that interviewers submit their feedback within a certain time frame and within our SLAs. I also handle all things scheduling.

I have a specific example of how I used Everbridge Mass Notification for candidate tracking and scheduling when we sent their confirmation emails. At the time, if a phone number was missing, I would import the phone number from the candidate into Everbridge Mass Notification and their resume so that it would link to their interview kit for the interviewers to reference easily during the candidate's onsites.

In my opinion, the best features Everbridge Mass Notification offers are valuable for high-volume enterprise recruiting, such as at Uber ATG, which is a sub-unit of Uber. It is designed to manage a large candidate pool and complex recruiting processes. Everbridge Mass Notification was very good at integrating with major HR platforms.

I noticed positive changes in my own workflow and daily tasks while using Everbridge Mass Notification, particularly with the scheduling, where it communicates between our internal scheduling platform and having interviewers submit their feedback forms or scorecards within Everbridge Mass Notification. The system sends reminders to submit scorecards if they have not done so within a specified time frame with established SLAs. That was a positive aspect of Everbridge Mass Notification.

I think Everbridge Mass Notification can be improved as the interface was very crowded and almost noisy, where it seemed outdated compared to ATS systems today such as Ashby and Greenhouse.

I do not have much more to add about the needed improvements regarding the interface or other features.

I have been using Everbridge Mass Notification for about seven months.

I do not have anything else to add about how I used Everbridge Mass Notification or any other use cases; it was fairly general.

I would like to add that at Uber ATG, we scheduled through a custom-made scheduling platform that was internal, and Everbridge Mass Notification integrated with that internal software system, which was excellent to see.

I cannot say if Everbridge Mass Notification impacted the organization positively since it was outside the scope of my role, so I cannot comment on the improvements or benefits after implementing it. My overall review rating for this product is two out of ten.

My main use case for Everbridge Mass Notification is threat intelligence and reporting. One specific example of how I use Everbridge Mass Notification for threat intelligence and reporting is when a linked notification from DataMiner shows up on Visual Command Center. I can use the Visual Command Center function to send messages and create a report from that incident that appears on Visual Command Center.

The best features Everbridge Mass Notification offers include convenient reporting. For example, if there is a traveler in an area and there is a risk notification, I can send them a communication very easily.

The convenient reporting feature helps me in my day-to-day work because it is easy for metrics at the end of the year, and it is helpful to get reports done quicker since all the information is pre-filled from VCC.

Everbridge Mass Notification has impacted my organization positively because it streamlines report writing and helps quicken our response times. I have not noticed any specific metrics regarding the impact on response times, but it helps because many of the fields are pre-entered, and being able to create templates that are easy to follow allows me to make our responses quicker.

Everbridge Mass Notification can be improved by allowing more flexibility in template writing in VCC. There are many times when I cannot edit a template from VCC when I go to launch a communication, which hampers me because I have to go into the open incidents and then launch it from outside of VCC.

I have been using Everbridge Mass Notification for three years.

Everbridge Mass Notification is stable.

The customer support was very responsive. I would rate the customer support an eight on a scale of one to ten.

I did not previously use a different solution before Everbridge Mass Notification.

I have noticed fewer employees needed because the system streamlines every step, indicating a return on investment.

I did not evaluate other options before choosing Everbridge Mass Notification.

I would rate Everbridge Mass Notification a nine on a scale of one to ten. I give it a nine because it is very good compared to its competitor products, and it is a very reliable service.

Regarding Everbridge Mass Notification's AI capabilities, I think its accuracy and reliability of output are fairly accurate. However, pulling from social media always has the risk of inaccurate information, but other than that, it is fairly accurate.

My advice for others looking into using Everbridge Mass Notification is that I highly recommend it. My overall review rating for Everbridge Mass Notification is nine out of ten.

Evacuation alerts and notifications requiring acknowledgement and confirmation is my main use case for Everbridge Mass Notification.

I used Everbridge Mass Notification once to initiate a building-wide evacuation at a facility, at a client's facility in DC.

I also used it to notify building occupants of a building closure and ask them to confirm receipt, acknowledging that they would not report to the building.

I used Everbridge Mass Notification for quarterly testing, systems testing, as well as to initiate the annual earthquake great shakeout drill.

The best features Everbridge Mass Notification offers include the ability to notify a specific demographic on both work-related and personal devices. The ability to notify everyone on all of their devices at the same time or to throttle the notification so that it cycles through notification methods as people indicate for their individual profile what they prefer in terms of how they receive notifications on their various devices is also a key feature.

For something urgent requiring immediate action, using Everbridge Mass Notification was ideal to be able to notify everyone across all of their device methods at the same time so that regardless of whether they were in the office at work or at home on their day off, everyone was receiving the notification across all of their devices. For something less urgent or something that was truly just sharing for information purposes, being able to send a notification and have it be disseminated in accordance to the individual user's preference was helpful so that users were not being bombarded with messages across all their devices for something that was not actually urgent requiring immediate action.

Everbridge Mass Notification provided my client organization the ability for senior leadership and the executives in each facility to communicate as needed with everyone under their supervision. The agency administrator could communicate with everyone across the country at the same time. Individual senior leaders responsible for their individual buildings could also communicate with everyone under their supervision in their building at the same time. That provided a great deal of flexibility for executives to be able to communicate and communicate out and also receive information in from people in the field and people that may have been impacted by whatever the incident was.

With increased efforts to promote Everbridge Mass Notification and to market the benefit of using it and the benefit to individual users for signing up, there was definitely an increase in confirmation rates and acknowledgements when sending communications out over the course of a year for annual testing purposes. I would see increases in the number of people actually receiving and confirming that they received the message and took the appropriate response action based on the guidance provided in the message. Those percentages increased over time.

There were definitely metrics related to improved efficiencies in terms of communicating timely communications to staff across the enterprise with Everbridge Mass Notification. I do not have any insight into what those metrics are, but that client organization did not maintain tools that were not either providing some sort of cost savings or providing some sort of user benefit or increased efficiencies in terms of their operations.

I do not have any specific feedback on improvements at this point because it has been a while since I used Everbridge Mass Notification.

I do not know that any technology, including Everbridge Mass Notification, is going to be a perfect ten under the vast majority of circumstances. Therefore, I am reluctant to provide that kind of score.

In my last role, I used Everbridge Mass Notification for probably five or six years.

Everbridge Mass Notification was very stable when I used it.

I experienced no challenges with scalability.

Customer support for Everbridge Mass Notification was fine. I had a designated technical support specialist who was essentially responsible for my client's account, who could be called upon for technical support or if there were questions, and that person was very responsive.

I am not sure if my clients evaluated other options for Everbridge Mass Notification. I know they did a proposal soliciting bids for a mass notification solution, and they settled on Everbridge because Everbridge had either the best cost or the desired capabilities at the time. I do not know the other providers that they considered.

For my client's purposes at the time, Everbridge Mass Notification worked perfectly. It was seamless in terms of being able to add new employees as they onboarded, and pretty seamless in terms of aligning them to their respective facility and to their work division. There were really no issues with the technology itself on communicating and providing the appropriate alerts and notifications. If anything, the challenges were on the user's end with respect to the timeliness of removing people from the system when they left my client organizations. That was not within Everbridge Mass Notification's purview to correct. There were no real suggested improvements in my experience.

Make sure that you are considering the full capability of Everbridge Mass Notification for your organization's needs. I think my clients chose the low-end model, if you will, when there could have been some additional bells and whistles that they could have leveraged for crisis management as well. Have a demo and have the conversations with Everbridge Mass Notification sales and technical staff to make sure you are maximizing the solutions that they offer and coming away with something that is most suitable or most beneficial for your organization. I would rate this product an eight out of ten.