Sold by: NovelVox NA INC
Experience seamless Contact Center integrations with NovelVox CCIP. NovelVox Contact Center Integration Platform (CCIP) enables businesses to seamlessly connect their contact centers with 100+ core applications, unlocking the power of automated workflows, self-service enablement, and optimized operational efficiency.
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Overview
Our Contact Center Integration Platform (CCIP) bridges the gap between your contact center and critical back End systems, enabling smooth workflows and unified data access. With CCIP, agents can deliver faster, more personalized, and context aware interactions without the hassle of switching between screens.
Backed by 16+ years of expertise and a diverse integration portfolio spanning industries such as Healthcare, Banking, Credit Unions, and BPO/BPM, we provide tailored solutions for Cisco, Webex, Avaya, Genesys, Amazon Connect, Dialpad, Five9, Zoom, Nice, and more.
From IVR/IVA integration for effortless self service to connecting essential backend applications like EPIC, Fiserv, FIS, Cerner, and others, NovelVox CCIP is the preferred integration platform for leading enterprises worldwide.
Highlights
- CCIP stands for Contact Center Integration Platform. CCIP links your contact center with essential back-end systems and helps eliminate the need for agents to switch between multiple screens. CCIP provides a unified workspace, ensuring agents have real-time access to relevant customer data.
- This results in: Faster query resolution Context-aware and personalized interactions Reduced Average Handling Time (AHT) Enhanced agent productivity and customer satisfaction
- Industry Wide Integration Expertise With 16+ years of experience, NovelVox has been at the forefront of developing customized and flexible Contact Center Solutions across industries, including: Healthcare Banking & Credit Unions BPO/BPM Government & Public Services Retail & E commerce
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
2M API calls | $17,499.00 |
4M API calls | $24,499.00 |
10M API calls | $47,499.00 |
Dimensions summary
NovelVox CCIP is sold as a contract based on API call volume. You choose one of three fixed capacity levels: 2M API calls, 4M API calls, or 10M API calls. These are not feature tiers. Each option covers the same integration platform and differs only by the number of API calls included. You pick the level that matches your expected usage. Higher volumes fall under the same contract structure. Note that some connected third-party applications may charge their own separate API usage fees, billed apart from this Marketplace contract.
Top-of-mind questions for buyers
An API call is a single API operation, such as retrieving a record or executing a transaction across a connected system. Completing one task may require several API calls. The platform tracks each operation against your 2M, 4M, or 10M included volume.
Yes. Some connected applications charge their own API usage, access, transaction, or subscription fees. These are not part of your Marketplace contract. NovelVox bills them separately, quarterly in advance, based on expected usage. Actual usage is tracked monthly and adjusted against the next invoice.
You pick the level matching your expected API call volume. All three cover the same integration platform with identical features. They differ only by included call count. Higher volumes fall under the same contract structure, so select based on your anticipated integration traffic.
www.novelvox.com
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As per contract
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
NovelVox provides 24X7 global support for all products. Write to us at support@novelvox.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Arun K.
Novelvox
Reviewed on May 11, 2023
Review provided by G2
What do you like best about the product?
NovelVox is known for its innovative solutions that help contact centers improve their efficiency and customer experience. Their Agent Desktop and Wallboard solutions are designed to integrate seamlessly with leading contact centers platforms like Cisco, Avaya, and Genesys.
One of the key strengths of NovelVox is its focus on customization and flexibility. They offer tailored solutions to meet the unique needs of each contact center, which allows them to provide a personalized experience for both agents and customers.
One of the key strengths of NovelVox is its focus on customization and flexibility. They offer tailored solutions to meet the unique needs of each contact center, which allows them to provide a personalized experience for both agents and customers.
What do you dislike about the product?
While NovelVox is a reputable company known for its innovative solutions and customer service, like any other company, they may have areas that could be improved. However, it would be unfair and inaccurate for me to speculate on any potential shortcomings or dislikes without any basis or evidence.
What problems is the product solving and how is that benefiting you?
"I recently used NovelVox for my contact center's agent desktop and wallboard solutions, and I had a fantastic experience. The customization and flexibility of the tool were outstanding, allowing me to tailor the solution to meet my specific needs. The integration with my existing contact center platform was seamless, and I was able to improve my agents' efficiency and the overall customer experience.