Sold by: TTEC Digital (formerly VoiceFoundry)
TTEC Digital’s InteractionSync for Webex Contact Center provides contact center agents with a unified view and synchronization of Webex Contact Center interactions, hosted on AWS within Microsoft Dynamics 365, allowing for streamlined contact center processes and elevated customer experiences.
Overview
TTEC Digital’s InteractionSync for Webex Contact Center seamlessly integrates omnichannel interactions from Cisco’s Webex Contact Center into Microsoft Dynamics 365, providing contact centers with enhanced agent experiences, process automation, and actionable insights to maximize their Dynamics 365 investment.
Enhance agent efficiency Empower agents with a comprehensive view of interactions, enabling them to focus on delivering exceptional customer experiences.
Improve interaction quality Customizable configurations automate processes to support industry standards and regulatory requirements, and can aid in minimizing compliance risks.
Optimize operations performance Access more data, expedite agent onboarding, and ensure consistency across all channels for superior operational performance.
Highlights
- Increased CSAT and ASAT scores.
- Lowered AHT, FCR, and OPEX.
- Savings of at least 30 seconds on a 300-second call.
Details
Categories
Delivery method
Deployed on AWS
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
For more information contact: Tim Welch tim.welch@ttecdigital.com