Sold by: USANÂ
Deployed on AWS
USAN Configuration Manager for Amazon Connect is a powerful portal that provides Connect business users the flexibility to deploy real-time configuration changes. The ability to make contact center brand, configuration, and emergency maintenance changes are available on-demand without coding and under full change management.
Overview
USAN Configuration Manager for Amazon Connect offers maximum flexibility and security by providing role-based access for users with the ability to change and control all data-driven call flow attributes through an easy-to-use table interface. Changes and updates can be tested prior to production deployment and then scheduled to take effect immediately or at specific future dates and times. A complete audit history is available for all changes if needed and maintenance windows may be defined to constrain deployment. A flexible table-driven design supports changes to hierarchical branding and conditional call treatments that provide the ability to quickly react to business changes and manage event-driven messaging. New call flows can be created with limited technical/development support. The tool provides the ability to create metafile definitions that mistake-proof tables by categorizing and validating table values and rules.
Flexible Configuration Tool for Amazon Connect
- Functional features such as turn on/off call backs are created based on business rules/conditions
- Configuration Manager portal is provided as a fully managed service
- Can schedule changes to deploy on a known date/time and optionally roll-back on a known date/time (promotional messaging, holiday routing, etc.)
- On-demand event driven changes can be quickly deployed across multiple flows
- Emergency messages
- Branding messages
- Scheduled messages
- Notification holiday messages
- Modifications to contact center business logic can be easily and safely deployed by business users
- Changes can be rolled back instantly to prior state if needed
- Audit trails are created for analysis or audit documentation
- Conditional routing adjustments are made to address events and environmental changes
For information on possible private offers, please contact AWS_Sales@usan.comÂ
Highlights
- Configuration Manager shortens Amazon Connect deployments by up to 40%.
- Remove need for IT management/involvement in common MACDs.
- Modifications to contact center business logic can be safely deployed by business users.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Configuration Manager | Configuration Manager Base Platform Fee | $36,000.00 |
Dimension | Cost/unit |
|---|---|
Per Lambda invocation | $0.001 |
Vendor refund policy
No Refunds except where required by law
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
USAN offers Standard AWS Marketplace SaaS support as part of the license fees of the service as defined here: https://www.usan.com/usan-saas-service-for-aws-marketplace-support/ . For enhanced service, please contact AWS-Sales@usan.com . For support, please contact support@usan.com or call us at 800-277-0504.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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By TASKE Technology
By OMNINGAGE
AI generated from product descriptions
Configuration Management
Provides role-based access control for managing data-driven call flow attributes through a table-driven interface
Change Deployment
Supports testing configuration changes before production deployment and scheduling changes for immediate or future implementation
Audit and Rollback
Maintains complete audit history for all configuration changes and enables instant rollback to previous configuration states
Call Flow Customization
Enables creation of hierarchical branding, conditional call treatments, and metafile definitions with validation rules
Event-Driven Modifications
Allows quick deployment of on-demand changes across multiple flows including emergency, branding, scheduled, and notification messages
Real-Time Monitoring
Provides second-by-second tracking of contact center metrics across multiple channels with comprehensive performance visualization
Contact Flow Analysis
Enables detailed tracing of customer interaction paths through contact center, identifying routing patterns and potential service bottlenecks
Lex Bot Performance Evaluation
Analyzes Lex bot interactions by examining word usage, intent matching accuracy, and slot filling success rates
Omnichannel Interaction Tracking
Supports comprehensive monitoring and reporting across different communication channels with detailed performance metrics
Advanced Contact Search
Offers powerful visual search capabilities for contact records with cradle-to-grave representation of customer interactions
Cloud-Native Architecture
Leverages Amazon serverless and cloud-native technologies with no hardware resource deployment requirements
Multi-Channel Communication
Supports Voice, Chat, SMS, and Social Media contact handling with integrated communication channels
Performance Analytics
Provides data-powered dashboards and visualizations for agent performance, interaction quality, and customer sentiment metrics
Integration Capabilities
Offers open APIs for custom reporting, business intelligence, and integration with multiple CRM platforms and corporate directories
Advanced Contact Management
Includes customer interaction history, customer journey visualization, call state management, multi-wrap-up notes, and call tagging features
Standard contract
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