Sold by: LogicMonitorÂ
Deployed on AWS
Edwin AI is an AI agent for ITOps: purpose-built to accelerate incident investigation, resolution and eliminate operational noise in the modern data center. An agentic AIOps product, Edwin AI combines cross-domain alert correlation, root cause analysis, and autonomous remediation, transforming IT operations and delivering measurable impact-reducing alert fatigue, speeding resolution, and boosting productivity.
Overview
Edwin AI is an agentic AIOps product built to act, not just observe. It correlates alerts, identifies root causes, and recommends remediation. Edwin AI helps IT teams eliminate noise, resolve incidents faster, and scale workflows with confidence. Teams can move from daily firefighting to proactive operations, increasing productivity and scaling capabilities without increasing headcount. Built on Amazon Bedrock, Edwin AI leverages model flexibility, native agent capabilities, and AWS integration to autonomously triage, correlate, and remediate incidents at scale. Customers have seen immediate results like 80% noise reduction, 30% fewer ITSM incidents, 60% faster MTTR, and a 20% boost in operational efficiency. Designed for real-time operations, Edwin AI deploys quickly and delivers measurable impact in days, not months.
Highlights
- Agentic AIOps: Edwin AI is a native, purpose-built AIOps product, designed for IT operations teams. It brings contextual understanding of the ITOps environment and observability dataset to correlate events, identify root causes, and drive remediation.
- Unified Data Context: Edwin AI stitches together observability telemetry, CMDB data, topology, and ITSM context into a unified ITOps knowledge graph, enabling explainable, data-driven decisions across hybrid environments through over 3,000 integrations.
- Quick Time-to-Value: Edwin AI delivers immediate measurable improvements in alert noise, MTTR, and ITSM ticket volume.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
LogicMonitor Edwin AI | Edwin AI with auto-billing of overages | $120,000.00 |
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Custom pricing options
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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