Sold by: LogicMonitor
Deployed on AWS
Edwin AI is an AI agent for ITOps: purpose-built to accelerate incident investigation, resolution and eliminate operational noise in the modern data center. An agentic AIOps product, Edwin AI combines cross-domain alert correlation, root cause analysis, and autonomous remediation, transforming IT operations and delivering measurable impact-reducing alert fatigue, speeding resolution, and boosting productivity.
4.5
Overview
Edwin AI is an agentic AIOps product built to act, not just observe. It correlates alerts, identifies root causes, and recommends remediation. Edwin AI helps IT teams eliminate noise, resolve incidents faster, and scale workflows with confidence. Teams can move from daily firefighting to proactive operations, increasing productivity and scaling capabilities without increasing headcount. Built on Amazon Bedrock, Edwin AI leverages model flexibility, native agent capabilities, and AWS integration to autonomously triage, correlate, and remediate incidents at scale. Customers have seen immediate results like 80% noise reduction, 30% fewer ITSM incidents, 60% faster MTTR, and a 20% boost in operational efficiency. Designed for real-time operations, Edwin AI deploys quickly and delivers measurable impact in days, not months.
Highlights
- Agentic AIOps: Edwin AI is a native, purpose-built AIOps product, designed for IT operations teams. It brings contextual understanding of the ITOps environment and observability dataset to correlate events, identify root causes, and drive remediation.
- Unified Data Context: Edwin AI stitches together observability telemetry, CMDB data, topology, and ITSM context into a unified ITOps knowledge graph, enabling explainable, data-driven decisions across hybrid environments through over 3,000 integrations.
- Quick Time-to-Value: Edwin AI delivers immediate measurable improvements in alert noise, MTTR, and ITSM ticket volume.
Details
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
LogicMonitor Edwin AI | Edwin AI with auto-billing of overages | $120,000.00 |
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Saniya s.
Real-Time Alerts and a Clean Dashboard for Confident Monitoring
Reviewed on Jun 06, 2026
Review provided by G2
What do you like best about the product?
The greatest advantage of LogicMonitor is its real-time alerting and extremely clean dashboard. As a Growth Marketer, my growth team manages high spending Google and Meta ad campaigns. Without our main landing page or sign-up API, we would forfeit a lot of money and leads.
LogicMonitor enables us to monitor our site performance and database condition as it happens. I can check the health of the main green/red line on my joint shared dashboard, instead of calling my DevOps team and asking, "Is the server working fine?". When there's any little lag in our checkout page we're alerted and we can pause the ads right away—the alert system is really quick.
LogicMonitor enables us to monitor our site performance and database condition as it happens. I can check the health of the main green/red line on my joint shared dashboard, instead of calling my DevOps team and asking, "Is the server working fine?". When there's any little lag in our checkout page we're alerted and we can pause the ads right away—the alert system is really quick.
What do you dislike about the product?
One of the challenges is the steep learning curve for someone not necessarily in the tech space, so the tool is definitely aimed towards the core tech people.
Creating own dashboards for marketing metrics (such as a certain landing page load time) is somewhat complex. Setting up alerts was a bit tricky and ended up taking some support of ours in the IT department.
Furthermore, the charges are somewhat higher for medium-sized startups. It'd be nice if they could create a “plain service” for non-IT folks who just want basic monitoring of basic web sites and APIs which is simpler and cheaper.
Creating own dashboards for marketing metrics (such as a certain landing page load time) is somewhat complex. Setting up alerts was a bit tricky and ended up taking some support of ours in the IT department.
Furthermore, the charges are somewhat higher for medium-sized startups. It'd be nice if they could create a “plain service” for non-IT folks who just want basic monitoring of basic web sites and APIs which is simpler and cheaper.
What problems is the product solving and how is that benefiting you?
Prevention of Ad-Spend Wastage: Previously once the ad-spending campaign starts there we had to wait for the website to be down or slow, only found out on Monday when we wasted thousands of Rupees. Now it's logical to alert us as we discover it and we can respond in real time.
Team Collaboration is improved: We have a common dashboard; both marketing and engineering teams understand what is pending and moving at the same pace. If our campaign traffic is having an impact on the server load, we can easily tell that we need to prepare for it and deploy extra servers to serve the additional load in advance.
Uptime Tracking: We have a critical lead generation form that we're able to track uptime of 99.9%, which plays a direct role in meeting our monthly sign up goals.
Team Collaboration is improved: We have a common dashboard; both marketing and engineering teams understand what is pending and moving at the same pace. If our campaign traffic is having an impact on the server load, we can easily tell that we need to prepare for it and deploy extra servers to serve the additional load in advance.
Uptime Tracking: We have a critical lead generation form that we're able to track uptime of 99.9%, which plays a direct role in meeting our monthly sign up goals.
Robert B.
Proactive Server Monitoring That Helps Us Prevent Issues
Reviewed on May 21, 2026
Review provided by G2
What do you like best about the product?
Logic Monitor allows us to monitor all of our servers and anticipate potential problems before they happen, such as heavy disk space utilisation and similar issues.
What do you dislike about the product?
Logicmonitor costs more than some of its competitors, and when we were setting it up, we found that some of the rules required for remote communication were quite complex.
What problems is the product solving and how is that benefiting you?
Logicmonitor allows us to monitor servers in our VMware environment for key measurables such as disk space, RAM, and CPU usage. It also helps us identify bottlenecks that could cause slowdowns or potential failures before they’re reported by end users. This lets us act sooner and keep everything moving.
Shah Nawaz K.
In-Depth Analysis in One Place with Smooth ITSM Integration
Reviewed on May 06, 2026
Review provided by G2
What do you like best about the product?
The in-depth analysis it provides while I’m using it has made me a fan, since everything is available in a single place. It doesn’t throw random errors or false alerts, which I really appreciate. Integration is easy with ITSM tools, and the UI also works well.
What do you dislike about the product?
Sometime the information needed is deep inside and you need to go inside to fetch that which makes things a lil bit clumpsy and less usable
What problems is the product solving and how is that benefiting you?
I work in network operations and IT operations. We monitor network health for our clients, as well as cloud health, and LM works best for us.
Anto M.
Efficient Monitoring but Needs Better Support and Pricing
Reviewed on Jan 02, 2026
Review provided by G2
What do you like best about the product?
I like LogicMonitor for its monitoring capabilities, especially for our business website where it updates each and every page. I found the feature for monitoring dynamic servers inside very useful, helping to maintain our uptime. Additionally, I appreciate being immediately notified if anything is up or down, which is crucial for us. The setup was very easy for me, which was a big plus.
What do you dislike about the product?
I said the pricing and they enable to automation something like that. LogicMonitor is very hard to reach for support.
What problems is the product solving and how is that benefiting you?
LogicMonitor updates everything on our website, monitoring each page and providing immediate DNS filtering alerts if anything goes up or down, which is major for us.
Warren S.
Much better products out there for cheaper
Reviewed on Dec 22, 2025
Review provided by G2
What do you like best about the product?
Not a lot, if our 3rd party support didn't insist on us using it we wouldn't have it
What do you dislike about the product?
to monitoring everything you'd like to monitor is expensive
As we're going through a 3rd party provider, we cannot have a monitoring account as it now requires MFA
As we're going through a 3rd party provider, we cannot have a monitoring account as it now requires MFA
What problems is the product solving and how is that benefiting you?
None, we have to have as part of our support contract with a 3rd party