Sold by: Intelligent Visibility
Deliver enterprise-grade visibility across hybrid and AWS environments with Aegis PM. This co-managed service pairs LogicMonitor licensing with dedicated, engineer-led support, delivering optimized alerting, custom dashboards, and 24/7 incident response, while you retain full control. Eliminate tool‑overhead and alert fatigue; maximize performance and strategic outcomes from your infrastructure.
Overview
AEGIS Performance Monitoring
Aegis PM is a co-managed observability solution built for complexity and scale. With LogicMonitor licensing plus Intelligent Visibility’s engineer-led service, you get:
- Turnkey observability for hybrid data centers and AWS
- 24×7 performance monitoring and alert tuning by certified experts
- No loss of control—you retain full administrative access
- Custom dashboards, LogicModule development, and strategic roadmap support
- A single, predictable monthly cost model
Key Features & Benefits
- Turnkey Platform + Management Included
- Licensing and full lifecycle support bundled into one predictable operating cost.
- Custom modules for leading SD-WAN and WiFi solutions increase license efficiency and reduce costs
Expert-Led 24/7 Observability Certified engineers manage collectors, tune alerts, and monitor platform health around the clock.
Deep Visibility for Specialized Infrastructure Prebuilt dashboards and custom LogicModules for platforms including:
- Cisco UC
- SD-WAN
- Arista
- AWS services including Connect
Noise Reduction & Signal Amplification We leverage LogicMonitor’s AI (Edwin) to reduce alert fatigue and highlight actionable events.
Transparent, Collaborative Model Co-managed delivery with full platform access, Slack/Jira integration, and a shared operational playbook.
Strategic Value Included at No Extra Cost Custom LogicModule or integration development, plus monthly reviews and annual roadmap planning. (included efforts vary by contract size)
Intended Use Cases
- IT Ops / Infrastructure Leaders: Bridge talent gaps with outsourced observability engineering, reduce alert noise, and focus on strategic initiatives.
- Cloud Architects / DevOps Teams: Gain full-stack visibility for AWS alongside on-prem data centers and hybrid fabric.
- Organizations with Complex Enterprise Infrastructure: Unlock deep insight into Cisco UC, SD-WAN overlays, hybrid fabrics, and other mission-critical systems.
Included Deliverables
- LogicMonitor licensing
- Collector health & version maintenance
- Implementation: Best-practice deployment; custom dashboards
- Proactive alert tuning
- Monitoring & Support: 24/7 incident response; Jira/Slack integration; SLA-backed service
- Annual roadmap review; custom development; leadership dashboards
Highlights
- Turnkey Observability with Predictable Costs: Bundles LogicMonitor licensing and expert 24/7 management into a single monthly fee for end-to-end visibility and simplified budgeting.
- Expert-Led, Co-Managed Support: Senior engineers handle deployment, tuning, and incident response while your team retains full platform control and visibility.
- Deep Customization and Continuous Optimization: Includes bespoke dashboards, tailored LogicModules, and ongoing tuning to eliminate alert noise and surface actionable insights across hybrid and AWS environments.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Resources
Vendor resources
Support
Vendor support
Support & SLA
We offer guaranteed response times backed by SLA:
Severity 1 (Critical): 15-minute response Severity 2 (Severe): 30-minute response Severity 3 (Medium) & 4 (Low): 1-hour response
Unlimited support requests, aligned with ITIL-based incident workflows, ensure prompt technical resolution and transparent escalation.
Support Contact Information (866) 840-5456 support@intelligentvisibility.com
Software associated with this service
Infrastructure Monitoring and Observability Platform
By LogicMonitor
LogicMonitor's automated SaaS performance monitoring platform provides IT Ops teams with end-to-end visibility and actionable metrics to manage today's sophisticated on-premise, hybrid and cloud IT infrastructures. Deploy and manage your monitoring faster and automatically with Auto-Discovery of devices. Act on infrastructure performance data using built-in and customizable dashboards, performance forecasting, and full reporting. Use built-in workflow capabilities including alerting routing and escalation management to improve IT team response.
LogicMonitor Edwin AI
By LogicMonitor
Edwin AI is an AI agent for ITOps: purpose-built to accelerate incident investigation, resolution and eliminate operational noise in the modern data center. An agentic AIOps product, Edwin AI combines cross-domain alert correlation, root cause analysis, and autonomous remediation, transforming IT operations and delivering measurable impact-reducing alert fatigue, speeding resolution, and boosting productivity.