Sold by: SequenceShiftÂ
Overview
Secure Payments IVR for Amazon Connect removes your contact center environment from PCI-DSS scope when taking self-service payments over the phone. The solution helps you effectively manage the risk of accepting credit cards in your contact center.
Secure Payments IVR allows you to outsource the job of capturing the credit card information and minimise your exposure to PCI-DSS. Captured payment information goes directly from the customer to the SequenceShift's environment and then to your preferred payment provider.
FREE TRIAL: SequenceShift provides a test payment provider which you can use for testing and proof of concept. You won't be charged for any transactions processed using the test payment provider. When you are ready to move to production, SequenceShift will enable the required external payment gateway and start charging for the service.
Highlights
- PCI-DSS compliant self-service payments For Amazon Connect
- Payment vendor-independent
- Pay-as-you-go pricing
Details
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Features and programs
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ISO27001
PCIDSS
Financing for AWS Marketplace purchases
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Pricing
Free trial
Try this product free according to the free trial terms set by the vendor.
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
IVR Transactions | $0.20 |
Vendor refund policy
No Refunds
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Contact SequenceShift directly for implementation and on-going support support@sequenceshift.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By SequenceShift
By ConnectPath CX
Top
25
In eCommerce, Contact Center
Top
10
In Masking/Tokenization, Contact Center, eCommerce
Top
10
In Contact Center, eCommerce
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
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AI generated from product descriptions
Payment Security Compliance
PCI-DSS compliant solution for handling credit card information in contact center environments
Payment Information Isolation
Captures payment details directly from customer to secure environment, bypassing contact center infrastructure
Payment Gateway Flexibility
Supports multiple payment vendors without vendor lock-in
Interactive Voice Response Integration
Seamless integration with Amazon Connect for self-service payment processing
Secure Payment Routing
Transfers payment information directly to preferred payment provider through secure transmission channels
Payment Masking Technology
Secure payment solution that masks DTMF tones and prevents sensitive payment information from entering contact center environment
Multi-Channel Payment Capture
Supports payment processing across voice, chat, digital wallet, and self-service channels using different capture methods
Speech Recognition Payment Processing
AI-powered speech recognition technology that captures and converts spoken payment digits without exposing sensitive data
Cloud-Native Infrastructure
Fully deployed on Amazon Web Services with global scalability and cloud-native architecture
Compliance Certification
PCI DSS Level 1 certified solution with patented secure technology and annual Attestation of Compliance
Omnichannel Communication
Supports multiple communication channels including voice, email, SMS, text, and agent-to-agent chat
Third-Party System Integration
Provides integration capabilities with Microsoft Teams, Microsoft Dynamics, and Chime SDK for video calls
User Status Synchronization
Enables bi-directional synchronization of user presence between Amazon Connect and Microsoft Teams
Video Call Capabilities
Allows agents to initiate video calls with customers through browser-based links without additional infrastructure
Contact Center Workflow Enhancement
Supports advanced features like holiday schedules, ad-hoc queue closure, disposition codes, and recording retrieval
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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Standard contract
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