Sold by: PCI PalÂ
Vendor Insights
PCI Pal enables contact centers of any size, anywhere in the world, to offer a frictionless, PCI DSS compliant, payment experience to their customers. We secure and simplify the call center payment experience with a true omnichannel solution.
Overview
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PCI Pal Overview - How it works
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Omnichannel Solutions
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Descope Your Contact Center
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Fully Integrated
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Real Time Agent Visibility
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Integrates with your gateway of choice
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How it works
Deliver Frictionless, Secure Payments Anywhere
PCI Pal enables organizations of any size to deliver seamless, secure payment experiences across any channel, anywhere in the world. Customers can pay using their preferred method via phone, web chat, or self-service digital tools all while staying protected by PCI DSS compliance. The result: greater trust, stronger brand reputation, and reduced risk.
PCI Pal Solutions:
- Key to Pay: Payment details are entered on their phone keypad. The DTMF tones captured by our secure payment solution are fully masked to ensure no payment details enter your environment.
- Speak to Pay: AI-powered speech recognition captures the spoken digits and converts the data required to complete the transaction. No sensitive payment information enters your environment.
- Click to Pay: Customers receive a secure digital link that lets them complete their purchase quickly and easily using their preferred card or digital wallet.
Why PCI Pal?
- Omnichannel Payments: Accept payments over voice, chat, and digital wallet channels.
- Fully PCI DSS Level 1 Certified: Patented, secure technology hosted on AWS.
- Global Scalability: Cloud-native and deployed entirely on Amazon Web Services.
- Compliance Made Easy: Annual Attestation of Compliance (AOC) simplifies audits.
- Trusted Across Industries: Recommended by leading contact center platforms and payment providers.
Whether you are managing agent-assisted or fully automated transactions, PCI Pal makes secure payments simple, without disrupting the customer experience.
Let us simplify compliance and secure every payment. Contact us at awsmarketplace@pcipal.comÂ
Highlights
- PCI DSS compliant payment solutions scalable for contact centers
- Take secure phone payments via keypad, speech recognition, and digital links with seamless integrations to your telephony and payment service providers
- Agents receive real-time visibility into payment progress increasing first-call resolution
Details
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Delivery method
Deployed on AWS
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Features and programs
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Security credentials achieved
(2)
ISO27001
PCIDSS
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
PCI Pal Key to Pay | AWS Connect Key to Pay - Secure DTMF payments - Named Agent in Amazon CCP (minimum 10 licenses) | $300.00 |
PCI Pal Click to Pay | AWS Connect Click to Pay - Secure digital payments - Named Agent in Amazon CCP (minimum 10 licenses) | $300.00 |
Vendor refund policy
No Refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Contact PCI Pal to discuss your project, obtain a customized private offer, get implementation or ongoing support. Sales: +1 866-645-2903 awsmarketplace@pcipal.com , Support: +1 855-450-0560 support@pcipal.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By SequenceShift
By Enigma Vault
Top
10
In Masking/Tokenization, Contact Center, eCommerce
Top
10
In Contact Center, eCommerce
Top
10
In Masking/Tokenization
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
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AI generated from product descriptions
Payment Masking Technology
Secure payment solution that masks DTMF tones and prevents sensitive payment information from entering contact center environment
Multi-Channel Payment Capture
Supports payment processing across voice, chat, digital wallet, and self-service channels using different capture methods
Speech Recognition Payment Processing
AI-powered speech recognition technology that captures and converts spoken payment digits without exposing sensitive data
Cloud-Native Infrastructure
Fully deployed on Amazon Web Services with global scalability and cloud-native architecture
Compliance Certification
PCI DSS Level 1 certified solution with patented secure technology and annual Attestation of Compliance
Payment Data Isolation
Outsources capture of card data to reduce PCI DSS exposure and prevent sensitive payment information from entering contact center environment
Agent Payment Workflow
Enables agents to maintain voice communication while capturing credit card information without direct exposure to sensitive payment data
Payment Provider Integration
Supports integration with any payment provider, enabling flexible payment processing without vendor lock-in
Amazon Connect Native Integration
Seamlessly integrates into Amazon Connect's Unified Agent Workspace using native third-party application integration capabilities
Real-Time Payment Processing
Enables direct real-time payment processing with integration capabilities for CRM systems without disrupting call recording or reconciliation processes
Card Tokenization
Secure method for converting sensitive card data into unique, non-sensitive tokens
PCI Compliance
Level 1 compliant card storage and protection solution with comprehensive security standards
Hosted Payment Form
Secure external form for collecting card data without direct application interaction
Data Processing Mechanism
Token-based transaction processing through secure gateway integration
Secure Data Storage
Encrypted card data vault with protection against unauthorized access and potential breaches
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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