Sold by: Complyrim
Deployed on AWS
Free Trial
AWS Free Tier
TraceRoot is an AI powered root cause analysis SaaS tool for compliance, risk, and operations teams. Guided 5 step investigation workflows uncover true root causes faster, reduce MTTR by up to 40 percent, and generate audit ready reports in minutes.
Overview
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Dashboard view
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5 whys flow
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Corrective Action dashboard
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Prework questionnaire
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Report Dashboard
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Multi-incident Report generation
TraceRoot by ComplyRim is a structured root cause analysis SaaS application purpose built for compliance, risk, and operations teams in regulated and non regulated industries.
The platform combines a guided 5 step investigation framework covering PreWork, Causes, Fishbone Analysis, 5Why, and Corrective Actions with AI Assist technology that surfaces causal links automatically, recommends relevant past incidents, and helps analysts document findings for audit ready export.
KEY BENEFITS
Faster Resolution: Reduce mean time to resolution (MTTR) by up to 40 percent with AI powered recommendations. Standardized Investigations: Structured workflows ensure nothing gets missed across every incident, audit, or operational review. Actionable Insights: AI driven root cause identification prevents recurring issues and strengthens operational processes. Audit Ready Exports: PDF and CSV reports formatted for compliance reviews, auditors, and management presentations. Cost Reduction: Minimize downtime, reduce repeat incidents, and optimize team productivity across departments.
KEY FEATURES
Guided RCA Workflow: A structured 5 step process covering PreWork, Possible Causes, Fishbone Analysis, 5Why, and Corrective Actions. AI Assist Engine: Provides data driven suggestions during investigations, recommends relevant corrective actions, and accelerates root cause identification. Industry Aligned Templates: Pre built templates for banking and financial services, fintech, technology and SaaS enterprises, healthcare, and manufacturing. Secure SaaS on AWS: End to end encryption using TLS 1.3, Multi Factor Authentication (MFA), Role Based Access Control (RBAC), and SOC 2 Type 2 compliant infrastructure. AWS Native Architecture: Amazon ECS Fargate for auto scaling compute, Amazon RDS PostgreSQL with automated backups, AWS CloudWatch integration, and Application Load Balancer with SSL termination. Standard Reporting Templates: Audit Focused and Multi Incident Management formats available for every investigation. Multi Tenant Architecture: Role based access including Admin, Analyst, and Viewer roles with secure data isolation per client.
SUPPORTED INDUSTRIES
Banks and Financial Services Fintech and BaaS Platforms Technology and SaaS Enterprises Healthcare and Life Sciences Manufacturing and Operations DevOps, IT Operations, and Quality Assurance Teams
GETTING STARTED
Step 1: Subscribe through AWS Marketplace. Step 2: Deploy using the provided CloudFormation templates. Step 3: Configure your organization settings and users. Step 4: Begin investigating with guided, AI assisted workflows.
Typical deployment time: 30 to 60 minutes. Free trial available: 14 days.
Highlights
- Reduce incident recurrence through effective root cause elimination
- Cross Industry-aligned templates for Health, Education, Construction, banks/finance, technology/enterprise and fintech segments.
- Optimize team productivity with streamlined workflows and AI assist
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Free trial
Try this product free according to the free trial terms set by the vendor.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Basic Plan | Max 3 users , 1 Admin | $299.00 |
Standard Plan | Max 10 users, 1 Admin, Multi-incident report availability | $799.00 |
Premium Plan | Max 25 users, 1 Admin, Multi-incident report availability | $1,499.00 |
Dimensions summary
You choose from three plans priced by the number of users allowed. Each plan includes one Admin. The Basic Plan supports up to 3 users. The Standard Plan supports up to 10 users. The Premium Plan supports up to 25 users. As you move up, the user cap increases. The Standard and Premium plans also add multi-incident report availability, which the Basic Plan does not include. Billing runs on a contract term, and charges appear on your AWS invoice.
Top-of-mind questions for buyers
Each plan sets a maximum number of user accounts that can access TraceRoot. The Basic Plan allows up to 3 users, Standard up to 10, and Premium up to 25. Each plan also includes one Admin account. The Admin is listed separately from the user cap in every plan.
Multi-incident report availability lets you produce reports covering more than one investigation. The Standard and Premium plans include this feature; the Basic Plan does not. TraceRoot generates audit-ready PDF and CSV exports formatted for compliance reviews, auditors, and management.
Each plan has a fixed user limit: 3, 10, or 25 users. There is no automatic per-user overage. To support more users, you move to a plan with a higher cap. The user count sets which plan fits, not a metered charge per added user.
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Vendor refund policy
Refunds follow AWS Marketplace Terms of Use. Eligibility: Refunds only for verified technical defects (RCA workflow use prevented), duplicate subscriptions, billing errors, or cancellations within 7 days of purchase with no material usage (no reports/exports). Process: Request via AWS Marketplace/Support. ComplyRim validates; AWS processes/issues. Non-Refundable: Subscriptions after 7 days; feature expectations, user error, or customer IT setup reasons. No partial refunds/credits.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
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AWS infrastructure support
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