Merge

What do you like best about the product?

Merge offers a unified API, which is a game changer. Instead of navigating hundreds of separate integration documents, we only need to refer to a single, consolidated source, saving us over 100 hours of development time. Their SDK is also much easier to implement, which streamlines our workflow significantly.

We use Merge frequently as part of our integration processes, and the experience has been consistently smooth. Additionally, we have a Slack channel with their support team and a dedicated account manager, ensuring that any issues or questions are promptly addressed.

What do you dislike about the product?

- Some integrations require much more time for latest data auto sync, every hour would be ideal for all integrations.

What problems is the product solving and how is that benefiting you?

Due to the nature of our platform, our customers require integration with various systems to maintain compliance. Offering a wide range of integrations would have been challenging without Merge’s unified APIs.

What do you like best about the product?

As a compliance automation platform, the ability to seamlessly connect with our customers' existing tools is core to our business. Merge's Unified API has been a game-changer for us. By handling the integration layer for HRIS and Ticketing systems, Merge saves our engineering team a ton of time that would otherwise be spent on building and maintaining individual integrations . This allows us to focus on our core product and accelerate our roadmap.

What do you dislike about the product?

More categories and even more and deeper integrations are always something that can be worked on, but the team is very responsive about feedback and inquiries we have.

What problems is the product solving and how is that benefiting you?

For our product to work, we need to pull data from our customers' HR and ticketing systems. The main problem we faced was the sheer variety of platforms our customers use.
Building each integration one-by-one would have been a huge resource sink for our engineering team. It's not just the initial build; it's the long-term maintenance, handling API changes, and dealing with edge cases for each specific platform.
Merge essentially takes on that entire problem for us. By integrating with their Unified API, we get access to a whole category of tools through one connection. For us, the benefits are very practical:
- Freeing up our developers. We're a growing team, and we can't afford to have engineers tied up maintaining dozens of third-party integrations. Merge saves us an estimated thousand hours a year, which we can now invest in building our core product features.

- Onboarding customers faster. When a potential customer asks if we integrate with their specific HR system, we can almost always say yes. It removes a major sales blocker and lets us get customers up and running on our platform much more smoothly.

- Building better features. We use Merge to handle things like automated user provisioning. We wouldn't have the capacity (or would need to sacrifice other priorities) to build these kinds of features across so many different systems without a tool like this handling the integration layer.

What do you like best about the product?

We were struggling to keep up with new integration requests, while staying up to date on existing integration maintenance. Merge has helped us move integrations from a position of weakness to a position of strength.

The unified api is great, the customer support is better. The team is extremely responsive to our feedback and questions.

Technical documentation is solid, though occasionally missing relevant information from a more obscure CRM.

What do you dislike about the product?

What I dislike about Merge is the initial data sync time, some of our integrations take longer than I would hope for; however, this was a problem we were running into when implementing each integration individually.

When the data is in the unified model, it is extremely easy to work with (duh). However, when a field is not in the unified model it can be complex to identify the best path to pull it into our system. Thankfully Merge has some great options options to get the field and a wonderful team to help navigate.

What problems is the product solving and how is that benefiting you?

Merge is helping our Saas application bring 3rd party data integrations in to our platform. By leveraging the unified API, we can build once and add hundreds of integrations.

What do you like best about the product?

Merge takes the pain out of building and maintaining multiple third party integrations. Their unified API structure means we only set it up once and get access to dozens of platforms for HR. Their support team is great as well!

What do you dislike about the product?

There is a bit of a learning curve especially when dealing with one off problems or less common platforms. Again though, their support team is very helpful!

What problems is the product solving and how is that benefiting you?

We needed to integrate with several HRIS platforms which would have taken a lot of engineering effort on our side. Merge allowed us to roll out these integrations drastically reducing out maintenance and burden on our side.

What do you like best about the product?

Very easy unified data model for all HR systems. Turns mapping HR fields in complex systems like workday and UKG from a nightmare into something very manageable.

What do you dislike about the product?

Sometimes hard to search based on field values and parse the API logs

What problems is the product solving and how is that benefiting you?

Unified business data model for HR systems to connect our software to many HR systems