Merge
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Effortless Integrations and Rapid Scaling with Merge
What do you like best about the product?
As a developer and now software dev manager I know the headaches of supporting integrations. Just 1 integration can be a lengthy endeavour to support ; Merge handles dozens and in a universal common model way which has allowed us to not only add new functionality to our product quickly but also scale to so many platforms without any additional lift. That is a HUGE value add!
What do you dislike about the product?
Not a dislike but the data normalization can work against you at times. Sometimes you need the actual underlying data in its true form in your sync. They obviously thought of this though and provided a simple flag in the API call to return the raw data instead of the normalized version. I think though that most use cases would benefit more from the normalization though
What problems is the product solving and how is that benefiting you?
Merge is allowing us to provide HR data sync in our products. This is a top tier level request from clients and we were able to quickly provide this using their service. The biggest win here is unified support across dozens of HR platforms at once. If we had to do each one manually it would literally take years of development.
Exceptional Documentation and Support Make Integration a Breeze
What do you like best about the product?
The documentation for each of the usages of the Common Models are fantastic. It's easy to find everything I need. When implementing we would have weekly meetings with a Merge technician that was genuinely invested and interested in what we were doing. There was maybe 1 or 2 issues that arose that we identified and Merge either explained what we were doing wrong, or implemented a new feature for us that ended up being useful for other clients.
What do you dislike about the product?
We were set up with a "sandbox" UKG account that had simulated real data. The problem was that this sandbox was shared across multiple other Merge clients which caused some issues when we were trying to test things and getting back very strange data.
What problems is the product solving and how is that benefiting you?
We need to be able to connect to many client's HRIS systems. To handroll connections for all the various HRIS providers would me a monumental task. Merge's Common Models made it much easier to ETL client HRIS data into our own system.
Fantastic & Mature integration platform
What do you like best about the product?
The unified API schema has been a real game changer for us in terms of what we can accomplish. By writing code just once, we gain access to all the category endpoints, which makes development much more efficient. On top of that, the support team is always extremely responsive, whether I reach out with simple questions or more involved architectural concerns.
What do you dislike about the product?
There is no streaming data available, which limits our ability to display results in near real-time. Having this feature would greatly enhance our capacity to present up-to-date information.
What problems is the product solving and how is that benefiting you?
Normalizing the APIs and providing instant support for all the Category integrations writing the code once. It also has a robust data lake, we can query/checkpoint/replay from it instead of hitting APIs and rate-limits on customer's production instance.
Much needed product with excellent customer service
What do you like best about the product?
There’s two main qualities that make Merge stand out:
1. They are meeting a previously unmet need and allowing small to medium sized businesses thrive early on with much less hassle on the customer’s end during implementation and onboarding, which significantly improves customer experience. Especially when the end user is non-technical, Merge is a game changer. Without Merge, companies and customers would need to work together to find their own solution to integrate the customer’s data which has proven time and time again to be extraordinarily complicated based on different, complicated systems on each end (product vs customer). Then, add end users who are non-technical on top of that, and you’re constantly holding your breath hoping the customer is still going to use the product after a frustrating onboarding process to get their data integrated into your product. Most people don’t understand how complicated custom APIs can get and the amount of labor and work that goes into each one. Merge makes it so companies don’t have to create highly custom solutions or rely on existing limited APIs to integrate.
2. The customer service is phenomenal. They make it incredibly easy to ask questions, get help, and get clarification on any item you’re working on with a customer. This makes a massive difference, especially as they add in new functionality and new integrations with new linked accounts/systems.
1. They are meeting a previously unmet need and allowing small to medium sized businesses thrive early on with much less hassle on the customer’s end during implementation and onboarding, which significantly improves customer experience. Especially when the end user is non-technical, Merge is a game changer. Without Merge, companies and customers would need to work together to find their own solution to integrate the customer’s data which has proven time and time again to be extraordinarily complicated based on different, complicated systems on each end (product vs customer). Then, add end users who are non-technical on top of that, and you’re constantly holding your breath hoping the customer is still going to use the product after a frustrating onboarding process to get their data integrated into your product. Most people don’t understand how complicated custom APIs can get and the amount of labor and work that goes into each one. Merge makes it so companies don’t have to create highly custom solutions or rely on existing limited APIs to integrate.
2. The customer service is phenomenal. They make it incredibly easy to ask questions, get help, and get clarification on any item you’re working on with a customer. This makes a massive difference, especially as they add in new functionality and new integrations with new linked accounts/systems.
What do you dislike about the product?
The common model mapping depends on each system. Some systems are able to integrate smoothly while others are more complex. Some integrations don’t support all the data required, leaving us to solve for some missing data issues through manual loading processes. Sometimes we can find the missing data and remap through remote data or pass through data, but sometimes it’s simply not coming over at all through the API, and we need to find a custom solution for those. That being said, functionality is constantly improving and the customer service is always there to help.
What problems is the product solving and how is that benefiting you?
They are meeting a previously unmet need and allowing small to medium sized businesses thrive early on with much less hassle on the customer’s end during implementation and onboarding, which significantly improves customer experience. Especially when the end user is non-technical, Merge is a game changer. Without Merge, companies and customers would need to work together to find their own solution to integrate the customer’s data which has proven time and time again to be extraordinarily complicated based on different, complicated systems on each end (product vs customer). Then, add end users who are non-technical on top of that, and you’re constantly holding your breath hoping the customer is still going to use the product after a frustrating onboarding process to get their data integrated into your product. Most people don’t understand how complicated custom APIs can get and the amount of labor and work that goes into each one. Merge makes it so companies don’t have to create highly custom solutions or rely on existing limited APIs to integrate.
Reliable and extensive collection of unified APIs
What do you like best about the product?
First and foremost the extensive catalog of different unified APIs which has allowed us to easily integrate with several HRIS vendors. Also the reliability has been really great.
What do you dislike about the product?
The only downside I can think of is the price point which is quite high per linked account.
What problems is the product solving and how is that benefiting you?
It's a hassle to integrate with multiple vendors and also to come up with a unified API. Merge handles this for you.
Best tool for product integration
What do you like best about the product?
The software is very user-friendly and has one of the best interfaces compared to other tools. Their customer support is excellent, and we use it in our daily integration tasks. It also integrates with our product with minimal effort.
What do you dislike about the product?
The service account disconnects sometimes, which requires a manual update from the support.
What problems is the product solving and how is that benefiting you?
Merge is helping us solve the challenge of managing multiple third-party integrations. Instead of building and maintaining separate connections for each system, we can rely on Merge’s unified API, which saves us significant time and engineering effort. This not only speeds up our integration process but also reduces maintenance overhead, allowing our team to focus on delivering value to our customers.
Saved us SO many engineering hours!
What do you like best about the product?
Merge allows us to support dozens of ATS and CRM integrations easily. This has helped us unlock a scalable enterprise sales motion without having to spend time and resources to support each platform individually or build out a full-scale solutions team.
What do you dislike about the product?
Some passthrough requests still required for advanced vendor-specific use cases, unified model can be extended further.
What problems is the product solving and how is that benefiting you?
Building bidirectional sync with customer ATS platforms using a unified model instead of spending the engineering resources to build or maintain each integration individually.
Merge is great. It alleviated a ton of pain from managing dozens of ATS integrations.
What do you like best about the product?
Merge connects to all integrations we care about. We're a recruiting platform, so ATS integrations are key for our customers. Team is great, very responsive, and ships new features.
What do you dislike about the product?
To be honest, no real downsides yet. Always new integrations that would be nice, but the team ships fast.
What problems is the product solving and how is that benefiting you?
Merge helps us unify our API integrations. We no longer need to develop dozens of individual connectors for different ATS, including Auth, syncing data, etc
Well rounded solution
What do you like best about the product?
Merge is fairly intuitive system with ample solutions to our use case. It has a wide support for HRIS systems (which we need) - and with a bit of setup tweaking and customization it will deliver as expected.
For those edge cases where we encounter any barriers, the Customer support is quite responsive and genuinely helpful to address the issues escalated. They're always polite, and eager to help.
For those edge cases where we encounter any barriers, the Customer support is quite responsive and genuinely helpful to address the issues escalated. They're always polite, and eager to help.
What do you dislike about the product?
There may be rare instances where the system does not load the information as quickly as expected, but this could be due to external/local factors as well.
As an improvement, it would be quite helpful to have a JSON validator/viewer native to the app to make it easier to review large log files.
As an improvement, it would be quite helpful to have a JSON validator/viewer native to the app to make it easier to review large log files.
What problems is the product solving and how is that benefiting you?
User provisioning
Great solution for HR integrations
What do you like best about the product?
1. Delivers robust solutions for complex HR integrations – simplifies the implementation of challenging workflows that are difficult to handle independently.
2. Supports a wide range of HR systems – ensuring compatibility and flexibility across multiple integration scenarios.
3. Seamless integration process – designed for quick setup and minimal development effort.
2. Supports a wide range of HR systems – ensuring compatibility and flexibility across multiple integration scenarios.
3. Seamless integration process – designed for quick setup and minimal development effort.
What do you dislike about the product?
1. Limited logging capabilities – in certain cases, diagnosing and resolving integration connection issues is difficult without direct assistance from Merge support.
2. Slow ticket response times – support inquiries can take longer than expected to receive a resolution. which impact the relationship with our customers.
3. Limited access to sandbox environment for HR integrations – limits the ability to test and validate configurations before deploying to production.
2. Slow ticket response times – support inquiries can take longer than expected to receive a resolution. which impact the relationship with our customers.
3. Limited access to sandbox environment for HR integrations – limits the ability to test and validate configurations before deploying to production.
What problems is the product solving and how is that benefiting you?
Saving time to create HR integrations alone
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